GENERAL BANKING OFFICER

Personal Financial Services - Retail Banking

HSBC's Personal Financial Services (PFS) retail banking continues to provide excellent sales and service to our customers. As their first point-of-contact, our branch staff is our most important asset in servicing our customers needs, thereby maintaining our reputation for quality sales and service. We are now seeking people who thrive on interacting with customers and are able to service and exceed customers' banking needs and expectations to join us and manage the sales and service environment in our branches.

In this role, you will ensure the highest standard of implementation for PFS business strategies by achieving sales and service goals, with a particular focus on incidental fulfillment sales and referrals to other sales staff.

Key Responsibilities

• Support the General Banking Manager and Branch Manager in developing and implementing the branch sales and service plan
• Actively identify potential customers for selling integrated financial services packages, as well as other general banking products such as mortgages, credit cards, consumer assets, non-life insurance and simple investment products
• Make referrals on financial planning reviews, investment and insurance products to responsible sales staff
• Deliver a high standard of professional service to ensure customer satisfaction

Requirements

• University graduate with 1 to 2 years' sales and service experience with good knowledge in personal financial services products, or non-degree holder with three years' experience in the banking industry
• Energetic, self-motivated, able to meet challenges and willing to deal with people
• Sound interpersonal and communication skills with good PC skills and analytical ability
• Possession of insurance and investment licences would be a definite advantage
• Fluent in Cantonese, English and ideally Putonghua

HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates.

Data held by the Bank relating to employment applications will be kept confidential and used only for processing applications. Applicants who are not contacted within four weeks may consider their application unsuccessful. The Bank will retain their applications for a maximum period of two years and may refer suitable applicants to other vacancies within the Group. A copy of our Personal Information Collection Statement can be provided upon request by contacting Human Resources Asia-Pacific at the above e-mail address.

Issued by The Hongkong and Shanghai Banking Corporation Limited.