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Cecilia Hung
Customer Service Officer

I joined HSBC as a Customer Service Officer in mid 2007. As part of the phone banking investment team, I complete transactions and answer queries on stocks or securities over the telephone.

Support is Always There
During induction, I did not really know much about financial services. The uneasy feeling was quickly overcome with the comprehensive training program we went through. The training improved my telephone skills, cross-selling skills and customer servicing skills, and also taught me everything about our bank's offerings to its personal banking customers. This definitely improved my confidence.

I have great satisfaction to be able to apply my knowledge to help our customers and answer their queries. With the strong support from my supervisors and teammates, I am confident that I can overcome any challenge. I am really happy about how I have progressed.

Since HSBC is a global financial institution, I strongly believe that many new and exciting opportunities will arise as I continue my career with the bank.

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