The world's local bank
- PERSONAL FINANCIAL SERVICES
- Retail Banking
- Phone Banking Centre
- Product Management
- Consumer Credit Risk
- Direct Channel Development
- Strategic Business Analysis and Development
PERSONAL FINANCIAL SERVICES
RETAIL BANKING
New opportunities in our branch sales and services teams.
At HSBC, we constantly improve our branches to offer the best possible customer experience
but it is the members of our branch teams who deliver that experience. That's why, right now,
we are enhancing our retail banking teams, creating great new opportunities for customercentric
individuals to join us. From providing simple banking services to sophisticated wealth
management solutions, we have openings across Hong Kong, so if you're interested in a career
in personal banking that offers far-reaching, flexible career development opportunities, a move
to an HSBC branch may be the answer.
A career beginning in one of our branches throughout Hong Kong can offer you a solid
foundation for your development within the dynamic Personal Financial Services business,
and as well as multiple development streams that you can elect to join you will also have the
possibility of moving to other areas of the Bank. Below are brief summaries of the positions
available in our branches. For more detailed job information, click on the links underneath the
position summaries.
Premier Relationship Manager
Provide high quality, professional service to establish and grow a portfolio of high potential Premier customers and conduct financial planning reviews to identify and meet their financial needs. University degree holder with three years' sales and service experience in the banking industry, having completed at least three modules of the CFP qualification, and a good knowledge of wealth management products. Insurance and investment sales licenses are a must, as are excellent communication and interpersonal skills and fluency in English, Cantonese and ideally Mandarin.
Wealth Management Manager
Explore business opportunities arising from mid- and mass segment customers, build effective customer relationships and identify their insurance and investment needs. University graduate with two to three years' sales and service experience, preferably in the financial service industry. Good knowledge of wealth management and licensed to sell insurance and investment products. Fluent English, Cantonese and ideally Mandarin with strong interpersonal and communication skills.
General Banking Officer
Proactively identify business opportunities to sell integrated financial services, such as PowerVantage and SmartVantage accounts, as well as other general banking products such as mortgages and credit cards, and make referrals to appropriate sales teams. Degree holder with one to two years' sales and service experience, preferably in the financial service industry. Non-degree holders with over five years' relevant experience will also be considered. Good knowledge of personal banking products and sound interpersonal and communication skills are required.
Customer Service Ambassador
You will help to manage our branch sales and service environment by greeting and welcoming walk-in customers, establishing good customer relationships, handling their enquiries, identifying their needs and directing them to the appropriate staff. University graduate with one to two years' customer service experience. Non-degree holders with over three years' relevant customer service experience will also be considered. Cheerful, outgoing and enthusiastic with fluency in English, Cantonese and preferably Mandarin.
Counter Service Officer
Provide quality customer service through accurate and efficient counter transactions. Meet customers' financial services needs by identifying cross-selling and referral opportunities. Fresh graduate with an associate's degree or higher diploma from a tertiary institution OR completed secondary education with one to two years' customer service experience. Outgoing, friendly and good at dealing with people.
