The world's local bank
Accessibility
HSBC aims to ensure our banking services are accessible to customers with different needs, including the elderly and people with disabilities.
Wheelchair access
In 2007, more than half of our banking locations had wheelchair access. Accessibility information in the ATM/branch locator section of our company website can be found.
ATMs
The Bank's Easy ATM service enables elderly customers to choose larger fonts, more graphics and simpler work processes when using our ATMs.
In addition, large-screen displays and special keys (eg on the digit "5", 'Clear', 'Cancel' and 'Enter' keys) were introduced to help the elderly and visually impaired customers.
Internet banking
To help visually impaired customers log on to internet banking, HSBC provides a customised one-time password (OTP) device that features a larger display screen and audio capability.
Ramps are set up in our banking outlets to provide wheelchair access.
Wheelchair access provided at Day & Night Banking Centre.
Wheelchair accessible signage in ATMs.
A specially customised device that features a larger display screen and an audio capability is provided for our visually impaired customers to use our internet banking services.
