Accessibility

HSBC aims to ensure our banking services are accessible to customers with different needs, including the elderly and people with disabilities.

Wheelchair access

As at 1 Oct 2009, 60% of our banking locations had wheelchair access. Accessibility information in the Branch and Express Banking Locator section of our company website can be found.

ATMs

The Bank's Easy ATM service enables elderly customers to choose larger fonts, more graphics and simpler work processes when using our ATMs.

In addition, large-screen displays and special keys (eg on the digit "5", 'Clear', 'Cancel' and 'Enter' keys) were introduced to help the elderly and visually impaired customers.

Internet banking

To help visually impaired customers log on to internet banking, HSBC provides a customised one-time password (OTP) device that features a larger display screen and audio capability.

HSBC follows the requirement of Web Content Accessibility Guidelines (WCAG) in developing its internet banking websites. WCAG are part of a series of Web accessibility guidelines published by the World Wide Web Consortium's (W3C) Web Accessibility Initiative with an aim to enable the contents accessible primarily for disabled users. By simply using the "Ctrl" and "+" keys the size of both the text and images in HSBC Homepage and Personal Internet Banking can be enlarged to suit the wider needs of the community.