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Information about your green credit card eStatement

Payment methods

  • HSBC Personal Banking Hotline: Call (852) 2233 3000 to transfer funds from your linked savings/current account with HSBC (phone personal identification number(PIN) required).
  • AutoPay: Direct debited from your designated bank account on the payment due date. To enrol, call HSBC Personal Banking Hotline on (852) 2233 3000 or visit a nearby branch to fill in a form.
  • Automated Teller Machine (ATM): Transfer funds from your account with HSBC or deposit cash /cheque to settle your credit card account at any HSBC's ATM in Hong Kong.
  • Cash Deposit Machine (CDM): Make a cash payment through a CDM at selected branches of HSBC.
  • PPS: Transfer funds from any designated bank account any time, anywhere using a tone-dial phone. Just make your payment one working day before the payment due date. For details, call the PPS pre-recorded hotline on 900 00 222 329. The merchant code of our Credit Card is "18".
  • HSBC Internet Banking: Transfer funds from your account with HSBC to settle your credit card account through the internet. Visit www.hsbc.com.hk to register.
  • Drop-in Box: Deposit cheques at least two working day before the payment due date at Drop-in boxes available at all HSBC branches in Hong Kong.
    Cheques should be crossed and made payable to 'The Hongkong and Shanghai Banking Corporation Limited' or 'HSBC'. Please write your card account number on the back of the cheque. Do not deposit cash in the Drop-in box.

Minimum payment due

You must pay at least the minimum payment due on or before the payment due date(s) as shown on the statement. This is the current due (subject to a minimum amount), plus the overdue or overlimit due whichever is greater.

Fees and charges

  • Finance charge: If the whole amount of the statement balance is not received by the Bank on or before the payment due date, a finance charge will be applied to each card transaction (excluding cash advance) comprised in the statement balance, including all new transactions (excluding cash advances) entered into since the last statement date, calculated from the transaction date; as well as to any other amounts comprised in the statement balance calculated from the last statement date, until the current balance is paid in full. Please refer to the Bank's An easy guide to bank tariffs for HSBC personal banking customers at any of our branches in Hong Kong for the applicable annualised percentage rate.
  • Late charge: If the minimum payment due is not received by the bank on or before the payment due date, a late charge (subject to a minimum and a maximum amount) will be levied on your card account.
  • Overlimit handling fee: If the statement balance exceeds the credit limit for the time being assigned to the card account, an overlimit handling fee will be debited to the card account on the statement date.
  • Cash advance fee: Cash advances will be subject to a handling charge depending on the channel via which the advance is made, where a minimum charge applies, plus a cash advance fee. All charges are flat and shall be debited to the card account as at the date of the advance.
  • Returned cheque/rejected autoPay: A handling fee will be charged to the card account for each returned cheque or rejected autoPay if drawn on a bank other than HSBC.

There are some other fees and charges, such as annual fee, card replacement fee, statement duplication fee, etc., which may apply. For details, please refer to the Bank's An easy guide to bank tariffs for HSBC personal banking customers available at our branches in Hong Kong, or visit www.hsbc.com.hk. For queries, please call HSBC Personal Banking Hotline on (852) 2233 3000.

Transaction made outside Hong Kong

All card transactions effected in currencies other than Hong Kong dollars will be debited to the card account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by Visa International on the date of conversion, plus an additional percentage levied by the Bank and any transaction fee(s) charged by Visa International to the Bank, if applicable, which fees may be shared with the Bank.

Total Account Balance

Total Account Balance (as shown under the transaction summary of the statement) is the total outstanding balance of the credit card, which includes Statement Balance and Instalment Amount Remaining. Instalment Amount Remaining is the total unbilled instalment balance, which is applicable to card accounts with instalment transactions only. Please refer to the Instatement balance and minimum payment due for payment.

Lost card reporting

If your card is lost or stolen, please report immediately by calling HSBC Personal Banking Hotline on (852) 2233 3000 or inform the nearest branch of HSBC. If you are overseas, call any Visa member bank.

Enquiries

For enquiries, please direct to:
Hotlines:
HSBC Premier Hotline: (852) 2233 3322;
HSBC Advance Hotline: (852) 2748 8333;
HSBC Personal Banking Hotline: (852) 2233 3000
Fax: (852) 2269 3033
Address: Customer Service Section, Card Centre, P. O. Box no. 73740, Kowloon Central Post Office, Kowloon, Hong Kong.
(Please quote your card account number on all correspondence)

Please retain this statement for your reference. For your protection, please check your statement against copies of your sales slips, and refer any queries on billings within 60 days of the statement date.

Change of personal information

If you wish to change your contact information, please visit www.hsbc.com.hk to update the information.

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