Rewards

Terms and Conditions

A) General Terms and Conditions

1. Only holders ('the Cardholders') of personal credit cards (including Hong Kong dollar, US dollar and Renminbi primary and additional cards) ('the Cards') issued by The Hongkong and Shanghai Banking Corporation Limited ('HSBC') in the Hong Kong Special Administrative Region are eligible to participate in the Rewards Programme ('the Programme'). Standalone private label card and iCAN card cardholders are not eligible for the Programme.
2. Cardholders earn one Reward point ('Point') for every HK$1 spent (excluding cash advances, fees and charges and online bill payments to the Inland Revenue Department) on a Card. For Cardholders using US dollar or Renminbi credit cards, the amount of Card spending required for earning one Reward point is US$0.12 or RMB1 respectively. Reward points will not be issued on any unposted or cancelled card transaction or any card transactions posted but subsequently reversed or refunded in whole or in part thereof, including but not limited to tax refund on overseas purchases. HSBC reserves the right to change the Reward point earning rate upon notice.
3. For Card purchases with instalment plan, Reward points will be issued as and when a transaction is posted onto the Card account, which may be in one lump sum or in several instalments depending on the type of instalment plan the Cardholder has entered into.
4. Only those Cardholders whose Card accounts are valid and in good standing will be entitled to use their Reward points.
5. Reward points earned will be valid for at least one year and for up to two years. In the case of HSBC Premier Credit Cards, Reward points will be valid for up to three years. The annual expiry date for Reward points earned on a Card shall be the statement date of the month shown as the expiry month (regardless of the year) on such card. The applicable expiry date(s) for Reward points will be shown in the Cardholder's monthly credit card statement and HSBC Internet Banking credit card account.
6. Reward points are not transferable but may be pooled from the same Cardholder's various personal credit cards (i.e. Visa, MasterCard, JCB Gold Card and Renminbi Gold/Classic Card) and additional cards. Pooling of Reward points between primary and additional cards is not permitted for Reward $ (referred to Reward $ Terms & Conditions below), Cash Rewards and the Mileage Programme. Please refer to the Cash Rewards scheme Terms and Conditions for details on "Cash Rewards".
7. All redemptions are subject to the accumulation of sufficient Reward points and the Bank's final acceptance. Orders will be cancelled automatically in the event of insufficient Reward points.
8. Once a redemption order (including redemption of gifts, vouchers, charity donations, etc.) has been accepted by the Bank, it cannot be changed, cancelled or refunded. Redemption letter/ Cash voucher will be mailed to cardholders' correspondence address within four to six weeks.
9. All exclusive voucher offers featured in the Exclusive Rewards section of the Programme are offered to holders of Visa Platinum Cards and HSBC Premier Credit Cards only. All exclusive item offers featured in the green credit card specials of the Programme are offered to holders of green credit cards only.
10. The price indicated for all items redeemable with fixed Reward points plus cash, and the cash amount indicated for all items at Flexi-Rewards are in Hong Kong dollars. Redemptions made using US dollar or Renminbi credit cards will be processed as foreign currency transactions.
11. Vouchers are not redeemable for cash and the use of the vouchers will be further subject to the terms and conditions stipulated by the respective merchants supplying the vouchers. HSBC is not a supplier of the vouchers, merchandise, or the products and services redeemable under the Programme, and will not accept any liability in relation thereto.
12. HSBC is not responsible for lost, damaged or stolen vouchers or goods redeemed through the Programme.
13. HSBC reserves the right to change the list of items available for redemption, both under Flexi-Rewards or redemption via fax or mail from time to time without notice. All items are available while stocks last.
14. Participation in Flexi-Rewards, Reward $, Cash Rewards, Octopus Rewards Conversion Scheme and the Mileage Programme is further subject to the terms and conditions applicable thereto.
15. Fraud and abuse relating to the earning and pooling of Reward points or redemption orders (including without limitation where the amount of a related transaction or part thereof is subsequently refunded to the Cardholder, whether through the credit card account or other means) may result in the forfeiture of the accrued Reward points as well as the cancellation of a Cardholder's credit cards.
16. HSBC reserves the right to change the terms and conditions herein and the amount of Reward points required for redemption from time to time upon notice.
17. In case of any dispute arising from the Programme, the decision of HSBC shall be final.

B) Flexi-Rewards

For gift /voucher / donation redemptions made via online

1. The Flexi-Rewards (the "Flexi-Rewards") is offered to Cardholders who make Rewards redemption via HSBC Internet Banking, excluding Octopus Rewards, Mileage Programme, credit card and mileage fee waiver.
2. Cardholders are required to use at least 2,500 points (per piece) to redeem designated items under Flexi-Rewards. Each Cardholder can redeem items under Flexi-Rewards in full points or combination of cash and Reward Points in a standard conversion rate of 250 Points to HK$1, transaction must be made in blocks of 250 points. 2,500 and 250 Rewards points refer to the original points required before calculating Loyalty Discounts (if applicable). Each Cardholder can set his/ her preferred amount of Reward Points to be used for redeeming each item whilst the balance amount after Point deduction must be settled by credit card via HSBC Internet Banking.

For gift /voucher / donation redemptions made via offline

3. Flexi-Rewards is not applicable for Cardholders who redeem items via fax or mail. Cardholders who redeem any designated items by fax or mail are required to redeem items in full points. Redemption form and list of items available for redemption via fax or mail can be obtained via www.hsbc.com.hk/Rewards or our HSBC Personal Banking Hotline on 2233 3000. Cardholders can complete the redemption form and return it by fax to 3409 1700, or post it to Card Centre - Customer Service Section, 8/F, Tower 2 & 3, HSBC Centre, 1 Sham Mong Road, Kowloon.

C) "Reward $"

1. Holders of personal credit cards issued by HSBC in the Hong Kong Special Administrative Region, except iCAN Cards, US Dollar Cards, JCB Gold or Renminbi Credit Cards, are entitled to the "Reward $" redemption offer.
2. All outstanding Reward points from all credit cards (including those from the combined additional cards) held by the same customer will be deducted towards the purchase price of an item at the participating merchant. All outstanding purchase amounts after deduction of the "Reward $" must be settled by an HSBC credit card.
3. Once a redemption order has been processed at participating merchants, Reward points will be deducted instantly and such redemption transaction cannot be changed, cancelled or refunded and the redeemed item cannot be exchanged.
4. Cardholders may enquire about the relevant merchants or visit www.hsbc.com.hk/Rewards for the latest list of participating merchants before redemption. HSBC reserves the right to amend the list of participating merchants from time to time. HSBC will not be liable for any loss to Cardholders due to changes to the list of participating merchants.
5. Unless otherwise specified, the General Terms & Conditions of the HSBC credit card Rewards and "Reward $" programmes apply.
6. HSBC accepts no liability on the goods and services provided by participating merchants.
7. In case of disputes arising out of "Reward $" redemption offer, the decision of HSBC and participating merchants shall be final.

D) Loyalty Discounts

1. The Loyalty redemption discount ('the Loyalty Discounts') is only available to Cardholders who have been holding a primary, personal Card for two years or more, calculated as of the 1st of January of a relevant programme year.
2. The Loyalty Discounts which a Cardholder is entitled to is calculated based on the year in which a Cardholder's longest held primary, personal Card (excluding cancelled cards and iCAN Card), which is valid and in good standing, was issued.
3. The Loyalty Discounts is not applicable to redeeming Cash Rewards, Octopus Rewards, mileage, credit card annual fee waiver, mileage programme fee waiver and special redemption offers (as and when available), and cannot be used in conjunction with any other promotional offer or discount (unless specified).
4. With effect from 1 January 2009, the maximum number of Reward points on which the Loyalty Discounts can be applied by each Cardholder (irrespective of the number of cards held) under the Programme in any one year (i.e. from 1 January to 31 December) is 100,000 points, based on the amount of original Reward points required for redeeming the item(s) before the Loyalty Discounts is applied.
5. The Loyalty Discounts is only applicable to the Original Reward points portion of items. To enjoy the Discount, Cardholder must specify the items he/she wishes to redeem with the Loyalty Discounts on the redemption request at HSBC Internet Banking or the redemption form.
6. If the Loyalty Discounts cannot be applied to an entire redemption order due to the 100,000 Reward points annual cap being exceeded, the Discount will be applied to the Cardholder's selected item(s) according to the selection sequence, and may only be applicable to a portion of the Reward points required for a relevant item. For Reward $, the Discount may only be applicable to a portion of the Reward points required for a relevant transaction.
7. The Loyalty Discounts for "Reward $" will automatically be calculated and applied via the Point Of Sale terminals to relevant transaction(s) of Cardholders should he/she has not used up the annual cap. Customer's signature on sales slips signifies customer's consent to apply the Loyalty Discounts on the transaction.

E) Octopus Rewards Conversion Scheme

1. All holders of personal credit cards issued by HSBC who wish to participate in the Octopus Rewards Conversion Scheme ('the Scheme') must first enrol in the Octopus Rewards programme (the 'Octopus Rewards programme') run by Octopus Rewards Limited ('ORL') directly with ORL. HSBC is not involved in this process. Only HSBC credit cardholders who have successfully enrolled in the Octopus Rewards programme may participate in the Scheme.
2. Only HSBC credit cardholders who are eligible for the Rewards Programme are eligible for the Scheme by completing an enrolment form for the Scheme provided by HSBC.
3. Only Cardholders who have enrolled in the Scheme ("enrolled Octopus Rewards Cardholders") and whose HSBC credit card accounts ('Accounts') are valid and in good standing will be eligible to convert their HSBC Reward points into Octopus Rewards under the Scheme.
4. HSBC reserves the right to charge enrolled Octopus Rewards Cardholders an annual fee for participating in the Scheme at such amount as determined by the Bank at its sole discretion by the giving of reasonable notice.
5. The conversion rate for the Scheme is 5,000 HSBC Reward points to R20 Octopus Rewards. HSBC Reward points conversion must be made in blocks of 5,000 Reward points. A maximum of 50,000 HSBC Reward points can be converted per redemption equivalent to R200 Octopus Rewards. Enrolled Octopus Rewards Cardholders should make a conversion request in accordance with the procedures as specified by HSBC from time to time.
6. HSBC Reward points can be pooled by the same Cardholder holding different HSBC credit cards (i.e. Visa, MasterCard, JCB Gold Card and Renminbi Gold/Classic Card), or between primary and additional cards for conversion into Octopus Rewards.
7. HSBC Reward points may only be converted into Octopus Rewards before their expiry date.
8. Once a conversion request is submitted to HSBC and HSBC Reward points are successfully converted into Octopus Rewards by HSBC, no cancellation and reversion from Octopus Rewards back to HSBC Reward points is allowed.
9. Enrolled Octopus Rewards Cardholders agree that HSBC may be required to provide personal information of the cardholders to ORL to facilitate successful processing of their conversion requests and crediting of such converted Octopus Rewards into the corresponding Octopus account registered for the Octopus Rewards programme and the Scheme.
10. It takes 14 days for HSBC and ORL to process a conversion request and enrolled Octopus Rewards Cardholders are required to download the converted Octopus Rewards after the relevant conversion request is successfully processed. No separate notification or reminder will be sent to enrolled Octopus Rewards Cardholders upon successful conversion. Enrolled Octopus Rewards Cardholders agree that it is the enrolled Octopus Rewards Cardholder's sole responsibility to download the converted Octopus Rewards onto his/her Octopus registered for the Octopus Rewards programme and the Scheme at any of the Octopus Rewards Service Spots (as specified by ORL and HSBC from time to time) no later than 90 days from the processing date. Any Octopus Rewards which are not downloaded by the enrolled Octopus Rewards Cardholders within the abovementioned timeframe will be forfeited automatically without notice. HSBC will not be responsible for any forfeited Octopus Rewards.
11. A conversion request may be rejected by ORL, and the processing time required by ORL may be prolonged in case of unexpected system failure. HSBC assumes no responsibility for any rejection or delay in processing of a conversion request by ORL for whatever reason nor for the action of ORL under its Octopus Rewards programme or otherwise. Any dispute regarding any converted Octopus Rewards shall be settled by the enrolled Octopus Rewards Cardholder with ORL directly.
12. All questions and disputes regarding eligibility for joining the Scheme or for converting HSBC Reward points under the Scheme will be decided by HSBC at its sole discretion.
13. Fraud and abuse relating to the earning and conversion of HSBC Reward points and Octopus Rewards under the Scheme may result in the forfeiture of accumulated HSBC Reward points as well as the cancellation of a cardholder's credit card(s).
14. In order to participate in the Scheme, enrolled Octopus Rewards Cardholders are subject to and must at all times comply with the applicable rules of the Octopus Rewards programme as stipulated by ORL from time to time.
15. ORL may from time to time change the rules of Octopus Rewards programme run and operated by it, including regulations, policies, benefits, conditions of participation or usage of Octopus Rewards, in whole or in part at any time with or without notice, and any such change may affect the value of the Octopus Rewards already accumulated.
16. HSBC reserves the right to change these terms and conditions of the Scheme at any time and from time to time.

F) Mileage Programme

1. All holders of HSBC credit cards who wish to participate in the Mileage Programme ('the Mileage Programme') must first fill in an enrolment form even if they are already members of the frequent flyer programme(s) of the participating airline(s).
2. Only HSBC credit cardholders who are eligible for the Rewards Programme are eligible to participate the Mileage Programme ("Mileage Programme Cardholders").
3. Mileage Programme Cardholders whose credit card accounts ('Accounts') are valid and in good standing will be eligible to transfer their Reward points to a participating airline's frequent flyer programme account.
4. Mileage Programme Cardholders agree to pay HSBC an annual fee of HK$150 /US$20 /RMB150. Fees will be debited to a Mileage Programme Cardholder's Account when due and are not refundable.
5. The conversion rate is twelve Reward points to one mile. After conversion, any figure reading less than one mile will be forfeited.
6. Mileage Programme Cardholders must transfer a minimum of 10,000 Reward points from their Accounts each time a transfer is made to any participating airline's frequent flyer programme account.
7. Reward points can be pooled by the same cardholder holding different credit cards (i.e. Visa, MasterCard, JCB Gold Card and Renminbi Gold/Classic Card). No pooling of Reward points is allowed between primary and additional cards for transfer to a participating airline's frequent flyer programme account.
8. Once transferred, Reward points cannot be transferred back to the Mileage Programme Cardholder's Account or re-transferred to another participating airline's frequent flyer programme account.
9. Reward points must be transferred to a participating airline's frequent flyer programme account prior to their expiry date.
10. HSBC assumes no responsibility for Reward points transferred from a Mileage Programme Cardholder's Account into any frequent flyer programme account or for the actions of any participating airline in connection with its frequent flyer programme or otherwise. Mileage Programme Cardholders must transfer Reward points to the Cardholders' own individual frequent flyer programme account. Mileage Programme Cardholder is not allowed to transfer Reward points to another frequent flyer programme account that does not belong to the Mileage Programme Cardholder.
11. All questions or disputes regarding eligibility for joining the Mileage Programme or transferring Reward points under the Mileage Programme will be decided by the Bank at its sole discretion.
12. Fraud and abuse relating to the earning and transfer of Reward points in the Mileage Programme may result in the forfeiture of accumulated Reward points as well as the cancellation of a cardholder's credit card(s).
13. Mileage Programme Cardholders are subject to and must comply with the rules of the frequent flyer programme(s) of the participating airline(s) in which they are enrolled. A copy of the relevant flyer programme rules will be sent to the cardholder upon his/her enrolment with a participating airline.
14. A participating airline may change its flyer programme rules including regulations, policies, benefits, conditions of participation or mileage levels, in whole or in part at any time with or without notice, even though changes may affect the value of the free mileage already accumulated.
15. Airline participation in the Mileage Programme is subject to change upon notice.
16. Participation of private label, co-branded and affinity card cardholders in the Mileage Programme is at the discretion of HSBC.
17. HSBC reserves the right to change the terms and conditions herein and the Mileage Programme at any time upon notice.