Claims and Assistance Services

Making a Claim

Via Online

NOTIFY US OF YOUR CLAIM INSTANTLY WITH OUR NEW ONLINE CLAIMS NOTIFICATION FACILITY

24 hours a day, 7 days a week, you can now be certain that the important details of your claim will be immediately received by us in a clear and consistent format.

During busy periods (e.g. after a storm or Typhoon), this facility will save you from having to wait for an appropriate person to take down your claim details.

Click here to notify us of your claim online.

Via Phone or Fax

Simply call the appropriate telephone claims hotline and one of our professional claims team will help you deal with your claim. For faster assistance, you may also download the appropriate claim form here, and fax that in to us.

In order to help us to deal with your claim as quickly as possible, please have all information regarding the circumstances and details of your claim in hand.

Guaranteed 48-hour Claims Approval Service

Any qualified case for claim amount below HK$5,000 will be processed immediately and claims payment will be approved within 2 working days upon receipt of all required documents as may be required by HSBC Insurance (Asia) Limited.

Assistance Services

If misfortune occurs, you may call our 24-hour hotline to seek emergency assistance or referral services.