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We Hear from You
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Mr Ho, a FirstCare Privilege Plan policyholder
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"Unlike the traditional operating models, HSBC offers me comprehensive and reliable insurance services, relieving me of the worry and inconvenience caused by any change of insurance agent."
"Only by taking out HSBC's FirstCare can I experience those insurance services provided by a well-established bank which fit my needs perfectly. Unlike the traditional operating models, HSBC offers me comprehensive and reliable insurance services, relieving me of the worry and inconvenience caused by any change of insurance agent."
"As I have always made future protection a priority, I took out medical insurance in my early twenties. However, with the traditional service model, I had to rely on a single agent to deliver the services of an insurance company."
"In recent years, I have to visit bank frequently for business matters. During the visits, I became acquainted with the branch staff of HSBC and got to know its insurance plans. In order to enjoy comprehensive and reliable protection, I decided to transfer my insurance plans by enrolling in HSBC's FirstCare."
"Besides Ms Chan, the Financial Planning Manager who helped me with the insurance application, I would also approach other frontline staff if I have any enquiries. Instead of trying to sell their products and services, they are very attentive and give priority to introducing and selecting insurance and banking services, which are suitable for and of interest to me."
"I chose FirstCare Privilege Plan in the hope that I would enjoy all-round care and have proper arrangements made when necessary."
"Last year, I was admitted to a 1st class ward in a private hospital in Hong Kong because of gastroenteritis. The room, plus board and medical charges for nine days were almost one hundred and eighty thousand dollars. Fortunately, I had taken out FirstCare a few years ago. Ms Chan then followed everything up and handled all the claims procedures for me. Within just three weeks, I got confirmation from HSBC's Claims Department of my reimbursement."
"After being discharged from hospital, I am now more than ever firmly convinced of the need to obtain medical protection. I also come to understand the importance of the operating and service model of an insurer, which is the key to quality service!"
Learn more from other customer stories
Selecting your Health Protections
HSBC offers high quality medical protection plans whose comprehensive coverage will make life more relaxed and worry-free for you and your loved ones. Learn more
