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From 31Aug 2014, to enhance security, our bank will send SMS to confirm applicable credit card transactions to your mobile number in our record and forward it to your designated mobile number, if you have subscribed the SMS forwarding service provided from your telecom service providers. For enquiries, please call 2233 3000.

With effect from 15 October 2014, the bank will amend a list of Terms and Conditions to reflect a globally consistent approach to sharing customer information and clarify customer obligations. Please refer to the Notice of Changes on Integrated Account Terms and Conditions, General Terms and Conditions and Super Ease Terms and Conditions for details.

With effect from 15 November 2014, Credit Cards Cardholder Agreement will be amended to reflect a globally consistent approach to sharing customer information and clarify customer obligations. Please refer to the Notice of Changes on Credit Cards Cardholder Agreement for details.

With effect from 1 July 2014, for security reasons, branches will ONLY accept and process the Standing Instruction (Remittance) for Outward Telegraphic Transfer or Interbank Fund Transfer (CHATS) submitted by personal account holders over the counter in person.

To comply with the new requirement announced by the People's Bank of China, all customers are required to indicate the purpose of payment in the instructions for overseas telegraphic transfers denominated in Renminbi. Please refer to the "Update of Notice on New Requirement for Renminbi Outward Telegraphic Transfer (ORTT)" for details. For personal customers, please refer to the "Renminbi Outward Payments Purpose Code List" for the definition and coverage of each purpose code, with effect from 28 April 2014.

With effect from 1 June 2013, the calculation of the Total Relationship Balance for life insurance with savings or investment component will be adjusted. Please click here for details.

HSBC received ISO CertificationsHSBC received ISO Certifications

HSBC is the first bank in Hong Kong to receive both
ISO 9001:2008 Certification on investment and life insurance sales quality assurance and ISO 10002:2004 Certification on service quality management. We are committed to ensuring sales and service quality for customers, giving customers confidence when purchasing our products.