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From 26th May 2015, HSBC will restrict the encashment services of new issued Gift Cheque to HSBC customers only. For Gift Cheque purchase, each customer can only purchase up to HK50,000 per day . Please click here for details.

Please note that the following existing documents will be updated to plain language with effect from 1st June 2015:

  • Terms and Conditions for HSBC'S eAlerts Service
  • Terms and Conditions for HSBC's eStatement and eAdvice Service
  • Terms and Conditions for Stock Alerts Services
  • Notes for Push Notification (if applicable) and Security
  • Important Notes (Applicable to HSBC Mobile App only)

For details of the updates, please refer to the Notice of Changes.

Please note that our existing Disclaimer and Internet Privacy Statement, Privacy and Security and Hyperlink Policy will be updated to plain language with effect from 1st May 2015. For details of the updates, please refer to the Notice of Changes.

With effect from 30th Mar 2015, the charge for customers who setup, amend or suppress payment(s) upon each standing instruction through Personal Internet Banking will be waived. Please click here for details.

Please note that our existing HSBC Internet Banking terms and conditions and terms of use will be updated to plain language with effect from 1st April 2015. For details of the updates, please refer to the Notice of Changes.

Please note that our existing credit card agreements, terms and conditions and ancillary documents has been amended to plain language with effect from 1st April 2015, and will be binding on you if you continue to use or retain your card(s) after that date. For details of the amendments, please refer to the Notice of Changes on the Credit Card Cardholder Agreement on our website www.hsbc.com.hk/1/2/hk/cards/download.

With effect from 1 February 2015, HSBC Hong Kong will be standardising all USD outward telegraphic transfers to be cleared via HSBC USA, which will be rolled out by phases. This may affect the overseas / other bank charges that apply. Please click here for details.

With effect from 15 October 2014, the bank will amend a list of Terms and Conditions to reflect a globally consistent approach to sharing customer information and clarify customer obligations. Please refer to the Notice of Changes on Integrated Account Terms and Conditions, General Terms and Conditions and Super Ease Terms and Conditions for details.

With effect from 15 November 2014, Credit Cards Cardholder Agreement will be amended to reflect a globally consistent approach to sharing customer information and clarify customer obligations. Please refer to the Notice of Changes on Credit Cards Cardholder Agreement for details.

HSBC received ISO CertificationsHSBC received ISO Certifications

HSBC is the first bank in Hong Kong to receive both
ISO 9001:2008 Certification on investment and life insurance sales quality assurance and ISO 10002:2004 Certification on service quality management. We are committed to ensuring sales and service quality for customers, giving customers confidence when purchasing our products.