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HSBC Premier Customers (852) 2233 3322
| HSBC Premier Hotline (852) 2233 3322 | Exception | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bank Account and Deposit Services | 24 hours |
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| Investment Services | 24 hours |
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| Credit Cards Services and Report Lost Card | 24 hours | |||||||||||
| Insurance and MPF Services | 24 hours |
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| Internet Banking, Phonebanking, ATM Service Enquiries and Branch Locator | 24 hours | |||||||||||
| Personal Loans, Mortgages and Other Enquiries | 24 hours | |||||||||||
| Others | ||||||||||||
| HSBC Premier Express Stock Order Placement Hotline (852) 2996 6822 |
Mon-Fri: 08:00 - 16:08* | |||||||||||
* Closing auction session has been suspended by HKEx from 23 March 09. Stock market is closed at 4pm (or 1200pm for half trading day) until further notice.
HSBC Advance Customers (852) 2748 8333
| HSBC Advance Hotline (852) 2748 8333 | Exception | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bank Account and Deposit Services | Mon-Sat: 09:00 - 19:00 |
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| Investment Services | Mon-Sat: 09:00 - 19:00 |
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| Credit Cards Services and Report Lost Card | 24 hours | |||||||||||
| Insurance and MPF Services | 24 hours |
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| Internet Banking, Phonebanking, ATM Service Enquiries and Branch Locator | 24 hours | |||||||||||
| Personal Loans, Mortgages and Other Enquiries | Mon-Sat: 09:00 - 19:00 |
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| Others | ||||||||||||
| HSBC Advance Express Stock Order Placement Hotline (852) 2996 6833 |
Mon-Fri: 08:00 - 16:08* | |||||||||||
* Closing auction session has been suspended by HKEx from 23 March 09. Stock market is closed at 4pm (or 1200pm for half trading day) until further notice.
Other Personal Banking Customers (852) 2233 3000
| HSBC Personal Banking Hotline (852) 2233 3000 | Exception | |||||||
|---|---|---|---|---|---|---|---|---|
| Bank Account and Deposit Services | Mon-Sat: 09:00 - 17:30 | |||||||
| Investment Services | Mon-Sat: 09:00 - 17:30 |
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| Credit Cards Services and Report Lost Card | 24 hours | |||||||
| Insurance and MPF Services | 24 hours |
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| Internet Banking, Phonebanking, ATM Service Enquiries and Branch Locator | 24 hours | |||||||
| Personal Loans, Mortgages and Other Enquiries | Mon-Sat: 09:00 - 17:30 |
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* Closing auction session has been suspended by HKEx from 23 March 09. Stock market is closed at 4pm (or 1200pm for half trading day) until further notice.
Other Hotlines
Credit Card Activation
| Credit Card Activation | (852) 3163 0688 | 24 hours |
|---|
Credit Card Offers
| Credit Card Offers | (852) 2748 8033 | 24 hours |
|---|
Credit Card - Emergency and Travel Assistance
| Premier Emergency Hotline (call collect) | 24 hours | |
|---|---|---|
| English (US number) | (1) 314 275 6781 | 24 hours |
| Mandarin (US number) | (1) 314 275 6779 | 24 hours |
| Cantonese (US number) | (1) 314 275 6775 | 24 hours |
| Visa Platinum Customer Centre (toll free) | 24 hours | |
| Call collect | (612) 9235 0260 | 24 hours |
| Australia | 1800 639607 | 24 hours |
| Austria | 0800 293 083 | 24 hours |
| Belgium | 0800 78464 | 24 hours |
| Brunei | Access code 800 1111, followed by 866 765 9643 |
24 hours |
| Canada | 1 866 639 1910 | 24 hours |
| China-Northern Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang |
10800 744 0083 | 24 hours |
| China-Southern Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan, and Zhejiang |
10800 440 0083 | 24 hours |
| Denmark | 808 83413 | 24 hours |
| France | 0800 908852 | 24 hours |
| Germany | 0800 1822809 | 24 hours |
| Greece | 00800 4412 1091 | 24 hours |
| Hong Kong | 800 901 869 | 24 hours |
| Hungary | 06800 14351 | 24 hours |
| India | Access code 000 117, followed by 866 765 9643 |
24 hours |
| Indonesia | 001 803 44 1568 | 24 hours |
| Italy | 800 781 767 | 24 hours |
| Japan | 00531 44 0023 | 24 hours |
| Macau | 0800 706 | 24 hours |
| Malaysia | 1800 803006 | 24 hours |
| Netherlands | 0800 023 2963 | 24 hours |
| New Zealand | 0508 600100 | 24 hours |
| Philippines | 1800 14410014 | 24 hours |
| Portugal | 800 84 4035 | 24 hours |
| Singapore | 800 4481 249 | 24 hours |
| South Korea | 00368 440 0072 | 24 hours |
| Spain | 900 94 8965 | 24 hours |
| Sweden | 020 790941 | 24 hours |
| Switzerland | 0800 835270 | 24 hours |
| Taiwan | 0080 1 444 189 | 24 hours |
| Thailand | 001 800 441 1248 | 24 hours |
| UK | 0800 1695189 | 24 hours |
| USA | 1 866 765 9643 | 24 hours |
| MasterCard Toll-free Hotlines | 24 hours | |
| Australia | 1 800 120 113 | 24 hours |
| Canada | 1 800 307 7309 | 24 hours |
| France | 0 800 90 1387 | 24 hours |
| Germany | 0800 819 1040 | 24 hours |
| Indonesia | 001 803 1 887 0623 | 24 hours |
| Japan | 00531 11 3886 | 24 hours |
| Malaysia | 1 800 804594 | 24 hours |
| New Zealand | 0800 44 9140 | 24 hours |
| Singapore | 800 110 0113 | 24 hours |
| Korea | 0079 811 887 0823 | 24 hours |
| Taiwan | 00801 10 3400 | 24 hours |
| Thailand | 001 800 11 887 0663 | 24 hours |
| United Kingdom | 0800 96 4767 | 24 hours |
| USA | 1 800 307 7309 | 24 hours |
| Countries not listed above (Call collect to USA) |
(1) 636 722 7111 | 24 hours |
| Visa (HKD or USD) and Corporate Card Toll-free Hotlines | 24 hours | |
| Australia | 1 800 450 346 | 24 hours |
| Canada | 1 866 639 1911 | 24 hours |
| France | 0800 90 4349 | 24 hours |
| Germany | 0800 182 2891 | 24 hours |
| Indonesia | 001 803 44 1600 | 24 hours |
| Japan | 00531 44 0022 | 24 hours |
| Malaysia | 1 800 80 2997 | 24 hours |
| New Zealand | 0508 600300 | 24 hours |
| Singapore | 800 4481 250 | 24 hours |
| Korea | 00 308 44 0050 | 24 hours |
| Taiwan | 0080 1 444 123 | 24 hours |
| Thailand | 001 800 441 3485 | 24 hours |
| United Kingdom | 0800 1695189 | 24 hours |
| USA | 1 866 765 9644 | 24 hours |
| Countries not listed above | ||
| - Call collect to Australia | (61) 2 9251 370 | 24 hours |
| - Call collect to USA | (1) 410 581 9994 | 24 hours |
| JCB Gold Card Hotlines | ||
| Emergency Medical and Travel Assistance (Call collect to Hong Kong) | (852) 2861 9270 | 24 hours |
| Auckland | 09 912 7641 | Mon-Fri: 09:00 - 17:30 |
| Bali | 62 361 759 275 | Mon-Sun: 10:00 - 18:00 |
| Bangkok | 66 2652 0341 | Mon-Sat: 09:30 - 18:00 |
| Beijing | 800 810 0054*/ 86 10 6506 1991 |
Mon-Fri: 09:00 - 17:30 |
| Cairns | 07 4041 2171 | Mon-Fri: 10:00 - 18:00 |
| Copenhagen | 45 33 14 12 27 | Mon-Fri: 09:00 - 12:30 / 13:30 - 17:00 |
| Frankfurt | 069 299 87870 | Mon-Fri: 09:00 - 17:30 |
| Geneva | 022 732 2526 | Mon-Fri: 09:00 - 18:00 |
| Gold Coast | 1 800 194 000*/ 61 7 5592 0630 |
Mon-Sat: 09:00 - 18:00 |
| Guam | 1 671 646 1294 | Mon-Sun: 09:00 - 18:00 |
| Ho Chi Minh City | 84 8 3821 9450 | Mon-Fri: 09:00 - 18:00 Sat: 09:00 - 13:00 |
| Hong Kong | 852 2366 7211 | Mon-Sun: 09:00 - 18:00 |
| Honolulu | 1 800 736 8111*/ 1 808 971 8111 |
Mon-Sun: 09:00 - 20:00 |
| Kuala Lumpur | 1800 88 0070*/ 60 3 2143 0070 |
Mon-Fri: 09:00 - 17:30 |
| London | 0800 389 1018*/ 44 20 7491 8004 |
Mon-Fri: 09:00 - 17:30 |
| Los Angeles | 1 800 736 8111*/ 1 323 817 6350 |
Mon-Sat: 09:00 - 17:30 |
| Madrid | 91 761 8300 | Mon-Fri: 09:00 - 17:45 |
| Manila | 02 813 4151 | Mon-Fri: 08:30 - 12:00 / 13:00-17:30 Sat: 08:30-12:30 |
| Melbourne | 1 800 194 222*/ 03 9650 9233 |
Mon-Fri: 11:00 - 17:30 |
| New York | 1 800 736 8111*/ 1 212 651 8011 |
Mon-Fri: 09:00 - 17:30 |
| Paris | 0800 058 111*/ 33 1 42 86 06 01 |
Mon-Fri: 09:00 - 17:30 |
| Rome | 800 302332*/ 39 06 4815556 |
Mon-Fri: 09:00 - 17:30 |
| San Francisco | 1 800 736 8111*/ 1 415 956 8111 |
Mon-Sat: 09:00 - 17:30 |
| Seoul | 080 755 4977*/ 82 2 755 4977 |
Mon-Sat: 09:00 - 18:00 |
| Shanghai | 800 820 7369*/ 86 21 6472 7093 |
Mon-Fri: 09:00 - 17:00 |
| Singapore | 1800 734 0096*/ 65 6734 0096 |
Mon-Sat: 09:00 - 17:30 |
| Sydney | 1 800 194 555*/ 61 2 9261 9455 |
Mon-Fri: 09:00 - 17:00 |
| Taipei | 0800 310 088*/ 886 2 2531 0088 |
Mon-Fri: 09:00 - 17:30 |
| Tokyo | 0120 500 544*/ 03 5778 8379 |
Mon-Fri: 09:00 - 17:00 |
| Vancouver | 1 604 629 2996 | Mon-Fri: 09:00 - 17:00 |
| Vienna | 43 1 252 1414 | Mon-Fri: 09:00 - 17:30 |
| *Toll-free in that country | ||
Insurance
| Insurance Application Hotline | (852) 2233 3131 | Mon - Fri 09:00 - 20:00 Sat: 09:00 - 17:00 |
|---|---|---|
| HSBC Insurance Service Hotline | (852) 2583 8000 | 24 hours |
| Insurance - Emergency Assistance* | ||
| Worldwide Emergency and Medical Helpline (Available for FirstCare and Outpatient Care) |
(852) 2862 0199 | 24 hours |
| Emergency Assistance Hotline (Available for TravelSurance, AccidentSurance, HomeSurance, HospitalSurance, Refundable HospitalSurance, HSBC Premier Insurance, IncomeSurance, LivingSurance, Motor Insurance and Card Repayment Protection Plan) |
(852) 2528 9333 | 24 hours |
| Insurance - Claims Hotlines | ||
| Individual Life Insurance | Tel: (852) 2288 7440 Fax: (852) 3418 4976 |
Mon - Fri: 09:00 - 18:00 Sat: 09:00 - 13:00 |
| Personal Medical Insurance | Tel: (852) 2288 9292 Fax: (852) 3418 4974 |
Mon - Fri: 09:00 - 18:00 Sat: 09:00 - 13:00 |
| Personal General Insurance | Tel: (852) 2288 6808 Fax: (852) 3418 4978 |
Mon - Fri: 09:00 - 18:00 Sat: 09:00 - 13:00 |
* These services are provided by a third party service provider ("the Assistance Company") which is an independent contractor and is not an agent of HSBC Insurance (Asia) Limited or The Hongkong and Shanghai Banking Corporation Limited ("HSBC"). HSBC Insurance (Asia) Limited and HSBC shall make no representation, warranty or undertaking as to the availability of the Assistance Company's services and shall not be liable to the policyholder or the insured person or any other person in any respect of any loss, damage, expense, suit, action or legal proceeding suffered or incurred by any of them, whether directly or indirectly, arising from or in connection with the services provided or advice given by the Assistance Company or its agents, or the availability of such services.
International Services
| International Services | (852) 2233 3888 | Mon-Sat: 24 hours |
|---|
IPO
| IPO Subscription (only available at IPO period) | (852) 2269 2121 | Mon-Fri: 08:00 - 19:00 Sat: 08:00 - 13:00 |
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MPF
| HSBC MPF Member | (852) 3128 0128 | Mon-Fri: 08:30 - 19:30 Sat: 08:30 - 13:00 |
|---|---|---|
| HSBC MPF Employer | (852) 2583 8033 | Mon-Fri: 08:30 - 19:30 Sat: 08:30 - 13:00 |
| HSBC MPF Sales | (852) 2238 0088 | Mon-Fri: 09:00 - 17:30 |
Services & Sales
| Credit Card - Cash Credit Services | (852) 2233 3051 | Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 17:00 |
|---|---|---|
| Financial Planning Services | (852) 2233 3733 | Mon-Fri: 09:00 - 18:00 Sat: 09:00 - 13:00 |
| FX Hotline* | (852) 2233 3002 | Mon-Fri: 09:00 - 18:00 |
| Insurance Application Hotline | (852) 2233 3131 | Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 17:00 |
| Investment Products Enquiry | (852) 2233 3733 | Mon-Fri: 09:00 - 18:00 Sat: 09:00 - 13:00 |
| Mortgage Advice Services | (852) 2748 8080 | Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 17:00 |
| New Account Opening | (852) 2233 3722 | Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 17:00 |
| Personal Loans | (852) 2748 8080 | Mon-Fri: 09:00 - 20:00 Sat: 09:00 - 17:00 |
*Dedicated for HSBC Premier and HSBC Advance customers
Write to us
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Email us your enquiry or feedback
Mail us
| GPO Box 64 Hong Kong | |
|---|---|
| MPF | |
| HSBC Life (International) Limited, PO Box 73770 Kowloon Central Post Office |
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