The world's local bank
Providing dedicated service to customer's delight
A high quality and professional service experience
Responsive service gains customer's trust
Professional advice for customer's best interest
Attentive help and support changed customer's perception
Great teamwork in serving customer
Kudos for professional and outstanding service
Providing dedicated service to customer's delight
Renee Wong of Mongkok Branch has been most helpful and patient. She explains everything in great detail. She is very sweet and comfortable to deal with. I think I'm right in choosing and keeping HSBC as my bank. She is an asset to the Bank. Credit goes to management as well.
A PowerVantage Customer
A high quality and professional service experience
This is to recognize the exceptional service I have received from Samuel Wong of Tuen Mun Branch. Though I was unfamiliar with RMB related services and fund transfer details, he was able to explain to me in a way that I could understand. Besides being professional and patient, he also provided great advices for my banking needs in Hong Kong, China and overseas. It is most unusual to receive this level of customer services. I have been to the Tuen Mun Branch a few times, Wong's standard is most certainly head and shoulder above others. And should be recognized and made known.
A PowerVantage Customer
Responsive service gains customer's trust
As a HSBC Premier client, I would like to write a note of appreciation to Florence Yeung of Yuen Long Branch for her excellent professional service.
As a new client for approximately one and half year, Florence has provided me the professional advice for my private investment as well as my personal banking service. Her service is always prompt, efficient and effective. During this time, I have been travelling between Hong Kong, USA and Singapore but I do not have to worry about my financial matters as I can always seek advice from Florence in the first instance. I find Florence pays attention at every minor detail to ensure to meet her clients' need. She has a very nice personality to attract her clients and easily win their trusts.
In this globally competitive world, I am pleased to relate my sincere thankfulness for her professional service and certainly she will make your company proud to have such a competent staff in your team.
A HSBC Premier Customer
Professional advice for customer's best interest
I would like to extend my ineffable appreciation to Ms Agnes Wong, Customer Relationship Manager of Sheung Wan HPC for her assistance in helping me to search for investing opportunities that suit and address my concern and preference. Through my experience with various bank officers/Customer Relationship Managers of HSBC or other banking institutions, I understand that it is extremely difficult for the Customer Relationship Managers to maintain the balance of interest of both the bank and the client. I believe Ms Wong demonstrates her ability to strike such a balance. Her professional and broad knowledge in various investment options available in the bank is definitely precious and rare.
A HSBC Premier Customer
Attentive help and support changed customer's perception
William Chan of Un Chau Street Branch really moved me on 18 June 2007, and changed my perception of your bank. I have a HSBC account for a long time with large capital flows, but I had some difficulties with my internet banking knowledge. Today William helped me to solve this problem eventually and I can now manage my money via internet globally. Therefore, I do appreciate him, and decided to transfer my money back from the other bank. You should be proud of a staff member like Mr Chan! Thanks!
A Current Account Customer
Great teamwork in serving customer
I write to express my gratitude to Shatin Branch Manager Mr Leung and his team and extend my compliment to my Customer Relationship Manager Mrs Hui and Customer Relationship Officer Mrs Tsui for their attentive care and prompt help for customers. Example 1: Since my son would go to the States for further study, I asked Mrs Hui and Mrs Tsui for information on overseas account and financial arrangement. They provided me with detailed and useful information with professional service. Example 2: On 9 Mar, I requested your bank for a certificate of balance for my son's admission application. But the school replied that they would not accept the certificate which didn't show my account balance. Due to urgency, I immediately contacted Mrs Hui for help. Mrs Hui promptly contacted Hong Kong Office, and helped me to get another certificate at Hong Kong Office by noon the next day for sending to the school as soon as possible.
As mentioned above, I deeply believe that they always provide customer-oriented & sincere service. Nowadays competition in the banking business is fierce and I congratulate your bank for having such outstanding staff. Hope the Branch Manager Mr Leung can pass my appreciation to them and recognize their outstanding performance. I am also willing to recommend your team as the excellent service team in your bank.
A HSBC Premier Customer
Kudos for professional and outstanding service
I am writing to inform you of the incredible service I have received from Richie Yuen of Des Voeux Road Central Branch. From the initial account opening procedure to the more detailed mortgage application process Richie has been exceptional. His friendly manner coupled with his extreme professionalism and depth of knowledge of the products available is a credit to your organization. I can honestly say that in my years of banking in the U.K, Jersey, and the U.S.A, I have not once received customer service from a bank which comes anywhere near that which I experienced over the last two months. If my continued experience with HSBC is only half as good as the service received from Richie then I will be very pleased to have chosen HSBC.
A PowerVantage Customer
Tending to customer's discomfort in the first instant
One extremely hot afternoon, a lot of people were waiting in line at the Sheung Wan Commercial Transaction Centre. Maybe I was too tired, suddenly I felt dizzy. I was about to faint but fortunately Connie Kai held me and helped me to sit on a chair immediately. She was very thoughtful and gave me a cup of hot tea and some candies. Connie said that my blood sugar might be at a low level, so she gave me candies and the white flower oil. She was really considerate and caring. I am grateful for Connie¡¦s care which impresses me and will be remembered. Thanks a lot!
A Savings Account Customer
Offering best solution for customer's situation
I had some challenging questions for Nora Yip of Hopewell Centre regarding how to provide access to money for my son while in England for one month this summer. Nora was very patient in explaining to me what would work & what would not. She came up with a perfect solution and then walked me through the process. As an expat in HK, I appreciated Nora for helping me to understand the HK banking system!
A PowerVantage Customer
