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- 01What is an eStatement and an eAdvice Service ("the Service")?
- 02What are the benefits of using the Service?
- 03What types of the eStatement and eAdvice are available at HSBC Internet Banking?
- 04How can I register for the Service?
- 05When will my registration be effective?
- 06Do I need to register any new accounts that I open?
- 07Can I register for the Service on my joint account?
- 08I have more than one account with HSBC. After registering for the Service, can I request eStatements and eAdvices by account level?
- 09When will my eStatements and eAdvices be uploaded to Personal Internet Banking for my viewing?
- 10Will I receive any notification from the Bank when my eStatement / eAdvice are generated?
- 11Will I continue to receive paper statement / advice after using this Service?
- 12What is the format of my eStatement / eAdvice?
- 13How can I save a copy of the eStatement / eAdvice to my computer?
- 14If I cannot view Chinese fonts in the PDF files, what can I do?
- 15Why are the emails from HSBC stored in the Trash Box instead of Inbox?
- 16How can I terminate the Service?
- 17Can I change my designated email address?
- 18What is the preset password?
- 19If I forget my password or want to change my password, what should I do?
- 20Which operation system and browser supports the viewing of eStatement / eAdvice sent to my email account?
- 21What happens if you send my eStatement / eAdvice and my mail box is full or there is insufficient mailbox capacity?
- 22Why can't I open the eStatement /eAdvice sent to my company email address?
- 23I am using Yahoo/ Hotmail email account, why am I unable to open the eStatements / eAdvices still?
- 24I am using Yahoo email account, why can't I see the "Open" button in the email?
- 25I have opened the attachment but I cannot see the "Open" button, what should I do?
- 26If I am using Outlook or Outlook Express, what do I need to do if I still cannot view the content of the eStatement / eAdvice after I have enabled Active Scripting?
- 27What accounts / customers will be charged for receiving paper statements?
- 28When will the charging of Paper Statement Service Annual fee be effective?
- 29How much is the Paper Statement Service Annual Fee?
- 30If I am holding a passbook saving account only, will I be charged?
- 31I am holding both the SuperEase account and HK Dollar current account where the Paper Statement Service Annual Fee is applicable, how much will I be paying for receiving paper statements on all my accounts and credit cards each year?
- 32When and how will I be charged if I continue to receive paper statements?
- 33If I opt in for eStatement in the middle of the year, will I still be charged? Will the fee be charged on a pro-rata basis?
- 34Are there any customers who are eligible for a waiver of the Paper Statement Service Annual Fee?
- 35I am now 64 and will reach 65 by the end of 2011. Will I be eligible for the fee waiver?
- 36I have a joint-name account with my relative who is eligible for exemption from the charges. Will this account be charged if we continue to receive paper statements?
- 37If I continue to receive Paper Advice from the bank such as Time Deposit Maturity Advice, will I be charged?
- 38In cases where printed eStatements are not acceptable for application purposes, I may need to show a physical paper statement as address proof. Can I get the paper copy after opting for eStatement?
- 39Where will the donation contribute to? Which charity organisation?
