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A convenient way to bank with us anytime, anywhere


One hotline to access our full range of services

  • Bank account and deposit services
  • Investment services
  • Credit cards services
  • Insurance and MPF services
  • Internet banking, PhoneBanking, ATM service enquires and branch locator
  • Report lost credit card and ATM card
  • Personal loans, mortgages and other enquiries

Registration is easy

You can register with any of your ATM card or credit card number and the respective ATM personal identification number (PIN) in a few steps via the respective hotline.

Steps for registration

One PhoneBanking PIN for all services

You can manage your finances and accounts with one single PhoneBanking PIN. The same PhoneBanking PIN will also be automatically applied to your new HSBC accounts or services in the future.

Instant PhoneBanking PIN reset

You can reset your PhoneBanking PIN through any HSBC ATM or call our PhoneBanking hotline. note

PhoneBanking Hotline

PhoneBanking Hotline

(852) 2233 3322 (Premier customers)
(852) 2748 8333 (HSBC Advance customers)
(852) 2233 3000 (Other Personal Banking customers)

Code of Practice on Person-to-Person Marketing Calls (CoP)

The CoP has been issued by HKAB and DTC Association since Nov 2010. To learn more, please click this link.

Important Notice: Security Enhancement in PhoneBanking

Starting from 4th December 2011 the Bank requires sending a mandatory SMS message notification for the following types of transactions conducted through PhoneBanking:
(1) Unregistered third-party account fund transfer
(2) Bill payment to merchant under "Securities & Brokers", "Sport & Leisure" and "Finance Company" categories

Please update your mobile number via internet banking or PhoneBanking during office hours. If you do not have a valid mobile number in our record, you will not be able to conduct the above transactions through PhoneBanking.