Security and Fraud Centre
Security Device

What is Security Device?

As part of HSBC's commitment to improve the security of Internet Banking Services offered to HSBC customers, we are pleased to present you with the Security Device, our latest development in Internet Banking protection to ensure a higher level of security for banking online.

Your Security Device is a simple and convenient way to ensure greater protection for you and your financial information as you will be required to enter a Security Code generated by this device, in addition to your User Name and password, every time you logon to HSBC Internet Banking. In addition, the Code is also required for certain transactions such as online transfers to third party accounts for added protection to you.

The Device provides you with a superior level of protection from a large variety of online threats, including phishing, keylogging/Trojans, shoulder surfing and screen capturing.

How do you get a Security Device?

HSBC will send a Security Device to our Personal Internet Banking service customers upon successful registration. For prompt delivery, please ensure that your address on record with HSBC is current and up-to-date.

How to activate a new Security Device?

Prior to use, the Security Device must be activated. Security Device activation requires the correct entry of the Username, password, and Random Character Challenge on the HKID/Passport number attached to the account.

For 1st time HSBC Internet Banking users:

• Logon to HSBC Internet Banking by entering your Username and password. The 'Activate your Security Device' screen appears.
• Press the grey button once on your Security Device to generate a Security Code.
• Enter the 6-digit Security Code and the 10-digit serial number printed on the back of the Security Device.
• Then follow the instructions to enter the designated digits from your HKID/passport and click 'Continue'.
• The 'Activation Acknowledgemen' screen appears and activation will be completed.

For existing HSBC Internet Banking users:

• To activate, please click to Activate NOW.
• Or, please logon to HSBC Internet Banking with your existing security device, click "Maintain My Details" at My HSBC tab, and under the Internet Banking column, click "Activate new Security Device".
• Follow the instructions for activation.

When will the Security Device need to be replaced?

The battery in the Security Device has been designed to last three to five years.

When a Security Device battery is going to expire, it will prompt the following indication when the token is switched on.

Indicator		Estimated battery life remaining
BATT 5	=	5 weeks
BATT 4	=	4 weeks
BATT 3	=	3 weeks
BATT 2	=	2 weeks
BATT 1	=	1 week
BATT 0	=	Battery Life is exhausted

• After the above indication is prompted, you need to press the button again to generate a new security code.
• Then order a new Security Device online.

Remarks:
Please note that there is no way for you to replace the battery. Tampering with the internal parts of your Security Device will cause the device to malfunction.

If you lose or damage your Security Device, please phone our 24-hour Direct Financial Services hotline on (852) 2748 3322 to order a replacement device.

Remarks:
All customers will receive their initial Security Device free of charge. Replacements, due to loss or damage, will be subject to a $100 HKD fee.

How to order a replacement Security Device ?

• To order a replacement, please click to Place an Order NOW.
• Or, you may logon to HSBC Internet Banking, click "Maintain My Details" at My HSBC tab, and under the Internet Banking column, click "Order a New Security Device".
• Or you may call the HSBC 24-hour Automated Phonebanking on (852) 2748 3322 for enquiries.
• The new Security Device will be sent to you through ordinary mail within 3 working days of our receipt of your instruction. Please immediately notify us should you have not received the new Security Device within 3 working days of you having sent your request.

Protecting your Security Device?

• Do not personalise your Security Device in a way that allows others to associate it with you (ie. name, address, etc.)
• Do not leave your Security Device unattended or lend it to anyone.
• Never permit the Security Device to come into the possession or control of any other person.
• Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others.
• Keep your Security Device dry and safe from large temperature fluctuations.
• Do not submerge your Security Device in water.
• Do not expose your Security Device to extreme temperatures.
• Do not drop your Security Device from large heights, step on it, or otherwise physically stress the Security Device.
• Do not open your Security Device. It has several tamper proof features Opening the device, removing the battery or circuit board, etc. will cause the device to malfunction.