HSBC is committed to protecting the security of our HSBC Internet Banking customers. HSBC will issue a Security Device to HSBC Internet Banking customers who need to access the services under "Security Device Logon Mode".
The Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability, and our business volume requirements. The Security Device meets the Hong Kong Monetary Authority's requirements for Two-Factor Authentication, while providing the following benefits to our customers:
To apply for a Security Device, please go to "Maintain My Details" section after logon, then click "Apply for Security Device", or you can apply for it upon performing the transactions under "Security Device Logon Mode".
Prior to use, you need to activate your Security Device by logging on to HSBC Internet Banking.
For 1st time applying for the Security Device:
For activation of replacement Security Device:
The battery in the Security Device has been designed to last three to five years.
When a Security Device battery is going to expire, it will prompt the following indication when the token is switched on.
|BATT 2||=||2 months|
|BATT 1||=||1 month|
|BATT 0||=||Battery Life is exhausted|
Please note that there is no way for you to replace the battery. Tampering with the internal parts of your Security Device will cause the device to malfunction.
If you lose or damage your Security Device, please call (852) 2233 3322 for HSBC Premier customers, (852) 2748 8333 for HSBC Advance customers or (852) 2233 3000 for other customers to order a replacement device.
For MPF only customer, please call (852) 3128 0128.
All customers will receive their initial Security Device free of charge. Replacements, due to loss or damage, will be subject to a $100 HKD fee.
|If you suspect a fraud case, please contact us:|
|HSBC Premier customers||(852) 2233 3322|
|HSBC Advance customers||(852) 2748 8333|
|Other Personal Banking Customers||(852) 2233 3000|
|To protect your account from unauthorised access and being misappropriated, please contact us immediately if your HKID card and / or bank cards are lost or stolen, at (852) 2233 3000|
|We notice that our customers may from time to time receive bogus calls that claim to be calling from HSBC, selling products or asking for personal data. If you find the call suspicious or want to identify whether the caller is our Bank staff, please do not disclose your personal or account information but contact us on (852) 2233 3000 instead.|