Security and Fraud Centre
Telephone

Apply product via Telephone

During telephone conversation

• Identify the caller and ensure that he/she is come from a genuine Bank staff. Our Bank staff will clearly express their name, job title, branch/department, and contact telephone number.
• Phone PIN verification is not required for general enquiry.
• Phone PIN verification is only required when you agree to apply for selected products over the telephone. Phone PIN must be input directly to the voice response system by customer.
• Never read out your password or PIN to our Bank staff over the phone
• HSBC would never ask customer to read out the PIN to anyone, not even someone claiming to be from the Bank
• Do not proceed to input PIN if you have doubt about the call

General points to remember

• Check your statements immediately upon receipt.
• If you spot any unusual transactions, report them to the Bank immediately