Only holders ('the Cardholders') of personal credit cards (including Hong Kong dollar, US dollar and Renminbi primary and additional cards) ('the Cards') issued by The Hongkong and Shanghai Banking Corporation Limited ('HSBC') in the Hong Kong Special Administrative Region are eligible to participate in the RewardCash Programme ('the Programme'). Standalone private label card and iCAN card cardholders are not eligible for the Programme.
2.
Cardholders earn $1 RewardCash for every HK$250 spent (excluding cash advances, fees and charges, withdrawal amount under the Cash Credit Plan and Cash Credit Instalment Plan, online bill payments to the Inland Revenue Department made by any Cards, and any online bill payments made by Classic or Gold Credit Card) on a Card. For Cardholders using US dollar or Renminbi Cards, the amount of Card spending required for earning $1 RewardCash is US$30 or RMB250 respectively. RewardCash will not be issued on any unposted or cancelled card transaction or any card transaction posted but subsequently reversed or refunded in whole or in part thereof, including but not limited to tax refund on overseas purchases. HSBC reserves the right to change the RewardCash earning rate upon notice.
3.
RewardCash earned with respect to each qualified card transaction will be credited to the Card account and odd dollars spent, if any, will be carried forward to the next card transaction(s) for the purpose of calculating RewardCash entitlement. Such odd dollars will only be carried forward to card transaction(s) effected within the same statement month. Any odd dollars remaining as of a statement date will not be carried forward to the next or subsequent statement months for calculating RewardCash entitlement.
4.
For Card purchases with instalment plan, RewardCash will be issued as and when a transaction is posted onto the Card account, which may be in one lump sum or in several instalments depending on the type of instalment plan the Cardholder has entered into.
5.
Only those Cardholders whose Card accounts are valid and in good standing will be entitled to earn and use their RewardCash.
6.
RewardCash earned will be valid for at least one year and for up to two years. In the case of HSBC Premier Credit Cards and HSBC Advance Visa Platinum Cards, RewardCash will be valid for up to three years. The annual expiry date for RewardCash earned on a Card shall be the statement date of the month shown as the expiry month (regardless of the year) on such Card. The applicable expiry date(s) for RewardCash will be shown in the Cardholder's monthly credit card statement and HSBC Internet Banking credit card account.
7.
RewardCash are not transferable but may be pooled from the same Cardholder's various Cards (i.e. Visa, MasterCard, JCB Gold Card and Renminbi Gold/Classic Card) and additional Cards. Pooling of RewardCash between primary and additional Cards is not permitted for the Mileage Programme.
8.
All redemptions are subject to the accumulation of sufficient RewardCash and HSBC's final acceptance. Orders will be cancelled automatically in the event of insufficient RewardCash.
9.
Once a redemption order (including redemption under RewardCash e-shop, Mileage Programme, etc.) has been accepted by HSBC, it cannot be changed, cancelled or refunded. Redemption or notification letter will be mailed to cardholders' correspondence address within four to six weeks.
10.
HSBC is not a supplier of the merchandise, or the products and services redeemable under the Programme, and will not accept any liability in relation thereto.
11.
Purchase from RewardCash e-Shop and participation in RewardCash Certificate Scheme, Mileage Programme and Octopus Rewards Conversion Scheme are further subject to the terms and conditions applicable thereto.
12.
Fraud and abuse relating to the earning and pooling of RewardCash or redemption orders (including without limitation where the amount of a related transaction or part thereof is subsequently refunded to the Cardholder, whether through the credit card account or other means) may result in the forfeiture of the accrued RewardCash as well as the cancellation of a Cardholder's Cards.
13.
HSBC reserves the right to change the terms and conditions herein and the amount of RewardCash required for redemption from time to time upon notice.
14.
In case of any dispute arising from the Programme, the decision of HSBC shall be final.
15.
In case of discrepancies between the English and the Chinese versions of these terms and conditions, the English version shall prevail.
B) RewardCash e-Shop
1.
Items on offer at RewardCash e-Shop are available only to Cardholders who perform RewardCash redemption via HSBC Internet Banking.
2.
RewardCash should be used in an integer. Every $1 RewardCash equals HK$1 at RewardCash e-Shop. Cardholder can redeem items at RewardCash e-Shop in full amount of RewardCash or in any combination of RewardCash and cash, subject to a minimum of $10 RewardCash for each item. The cash portion must be settled by an HSBC credit card via HSBC Internet Banking.
3.
Offers featured in the Premier Exclusive, Advance Visa Platinum Exclusive, Visa Platinum Exclusive and green credit card Exclusive sections of RewardCash e-shop are available exclusively to holders of HSBC Premier Credit Cards, HSBC Advance Visa Platinum Cards, Visa Platinum Cards and green credit cards respectively.
4.
The price indicated for all items at RewardCash e-Shop are in Hong Kong dollars. Redemptions made using US dollar or Renminbi credit cards will be processed as foreign currency transactions.
5.
HSBC reserves the right to change the items at RewardCash e-Shop from time to time without notice. All items are available while stocks last.
6.
Loyalty Discounts ('the Loyalty Discounts') is available to all Cardholders and applicable to redemptions made at RewardCash e-Shop. The Loyalty Discounts applies to the original price of the item.
7.
The Loyalty Discounts which a Cardholder is entitled to is calculated based on the year in which a Cardholder's longest held primary personal Card (excluding cancelled cards and iCAN Card), which is valid and in good standing, was issued.
8.
The Loyalty Discounts is not applicable to redeeming RewardCash Certificate, Octopus Rewards, mileage, credit card annual fee waiver, mileage programme fee waiver and special redemption offers (as and when available), and cannot be used in conjunction with any other promotional offer or discount (unless otherwise specified).
9.
HSBC is not responsible for lost, damaged or stolen goods redeemed through the RewardCash e-Shop.
10.
HSBC reserves the right to change these terms and conditions upon notice.
C) RewardCash Certificate Scheme
1.
Cardholders who wish to participate in the RewardCash Certificate Scheme ('the Certificate Scheme') must first register to the Certificate Scheme via HSBC Internet Banking or by returning to HSBC a duly completed registration form. Only Cardholders who have successfully registered may participate in the Certificate Scheme.
2.
Cardholders can enrol any Cards (including primary and additional Cards) under the same Hong Kong Identity/Passport Number for the Certificate Scheme. Cardholder must select one primary Card for monthly RewardCash consolidation ('the Consolidating Card').
3.
Cardholders can register for or update his/her registration of or de-register from the Certificate Scheme from time to time. HSBC will process such registration / update / de-registration request in the next working day and within 14 working days for made via HSBC Internet Banking and other channels respectively.
4.
Upon successful registration, RewardCash accumulated and outstanding in the enrolled Card account(s) will be automatically transferred to the Consolidating Card on each statement date for calculating RewardCash Certificate entitlement. Such transfer will be shown in the respective statements of the relevant month.
5.
RewardCash accumulated and outstanding in the Consolidating Card account as of each statement date will be converted into RewardCash Certificate(s) in blocks of $50 RewardCash. The total number of RewardCash Certificate(s) accumulated and issued in any calendar year will be shown in the monthly statement of the Consolidating Card and via HSBC Internet Banking.
6.
A RewardCash Certificate is exchangeable for merchant coupon(s) of equivalent value at one of the designated outlets of the participating merchants as stipulated on the Certificate. Cardholders must present the original RewardCash Certificate and Consolidating Card upon redeeming merchant coupons. HSBC may change the participating merchant list and designated outlets from time to time.
7.
RewardCash Certificate(s) will be issued on a quarterly basis. The number of RewardCash Certificate to be issued will be calculated on the last working day of March, June, September and December. RewardCash Certificate(s) will be mailed to Cardholders in the following month, i.e. in April, July, October and January respectively.
8.
Each RewardCash Certificate is valid for 3 months from the date of issuance. Expired RewardCash Certificate will not be re-issued
9.
RewardCash transferred from enrolled Card(s) to the Consolidating Card cannot be reversed, and the RewardCash Certificate(s) accumulated or issued under the Certificate Scheme cannot be converted back to RewardCash.
10.
Only Cardholders whose registered Card account(s) is/are valid and in good standing at the time of RewardCash Certificate issuance are entitled to participate in the Certificate Scheme. HSBC reserves the right to disqualify the Cardholders and/or Card account(s) for the Certificate Scheme once the registered Card account(s) fail(s) to maintain good standing, including but not limited to any registered Card account(s) being cancelled or blocked.
11.
RewardCash Certificates are not redeemable for cash or transferred to another Card account under any circumstances. HSBC is not responsible for lost, damaged or stolen RewardCash Certificates.
12.
In case of any disputes over the transaction records or a Cardholder's eligibility for the Certificate Scheme, and any other disputes arising out of the Certificate Scheme, the decision of HSBC shall be final.
13.
HSBC reserves the right to change these terms and conditions upon notice.
D) Mileage Programme
1.
Cardholders who wish to participate in the Mileage Programme ('the Mileage Programme') must first fill in an enrolment form even if they are already members of the frequent flyer programme(s) of the participating airline(s).
2.
Only Cardholders who are eligible to participate in the RewardCash Programme are eligible to participate in the Mileage Programme ('Mileage Programme Cardholders').
3.
Mileage Programme Cardholders whose credit card accounts ('Accounts') are valid and in good standing will be eligible to transfer their RewardCash to a participating airline's frequent flyer programme account.
4.
Mileage Programme Cardholders agree to pay HSBC an annual fee of HK$300 /US$40 /RMB300 for participating in the Mileage Programme. Fees will be debited to a Mileage Programme Cardholder's Account when due and are not refundable.
5.
The conversion rate is $1 RewardCash to fifteen miles.
6.
Mileage Programme Cardholders must transfer a minimum of $40 RewardCash from their Accounts each time a transfer is made to any participating airline's frequent flyer programme account.
7.
RewardCash can be pooled by the same Cardholder holding different Cards (i.e. Visa, MasterCard, JCB Gold Card and Renminbi Gold/Classic Card). No pooling of RewardCash is allowed between primary and additional Cards for transfer to a participating airline's frequent flyer programme account.
8.
Once transferred, RewardCash cannot be transferred back to the Mileage Programme Cardholder's Account or re-transferred to another participating airline's frequent flyer programme account.
9.
RewardCash must be transferred to a participating airline's frequent flyer programme account prior to their expiry date.
10.
HSBC assumes no responsibility for RewardCash transferred from a Mileage Programme Cardholder's Account to any frequent flyer programme account or for the actions of any participating airline in connection with its frequent flyer programme or otherwise. Mileage Programme Cardholders must transfer RewardCash to the Cardholders' own individual frequent flyer programme account. Mileage Programme Cardholder is not allowed to transfer RewardCash to another frequent flyer programme account that does not belong to the Mileage Programme Cardholder.
11.
All questions or disputes regarding eligibility for joining the Mileage Programme or transferring RewardCash under the Mileage Programme will be decided by HSBC at its sole discretion.
12.
Fraud and abuse relating to the earning and transfer of RewardCash in the Mileage Programme may result in the forfeiture of accumulated RewardCash as well as the cancellation of a cardholder's credit card(s).
13.
Mileage Programme Cardholders are subject to and must comply with the rules of the frequent flyer programme(s) of the participating airline(s) in which they are enrolled. A copy of the relevant flyer programme rules will be sent to the cardholder upon his/her enrolment with a participating airline.
14.
A participating airline may change its flyer programme rules including regulations, policies, benefits, conditions of participation or mileage levels, in whole or in part at any time with or without notice, even though changes may affect the value of the free mileage already accumulated.
15.
Airline participation in the Mileage Programme is subject to change upon notice.
16.
Participation of private label, co-branded and affinity card cardholders in the Mileage Programme is at the discretion of HSBC.
17.
HSBC reserves the right to change the terms and conditions herein and the Mileage Programme at any time upon notice.
E) Octopus Rewards Conversion Scheme
1.
Cardholders who wish to participate in the Octopus Rewards Conversion Scheme ('the Scheme') must first enrol in the Octopus Rewards programme ('the Octopus Rewards programme') run by Octopus Rewards Limited ('ORL') directly with ORL. HSBC is not involved in this process. Only Cardholders who have successfully enrolled in the Octopus Rewards programme may participate in the Scheme.
2.
Only Cardholders who are eligible to participate in the Programme are eligible to participate in the Scheme by completing an enrolment form for the Scheme provided by HSBC.
3.
Only Cardholders who have enrolled in the Scheme ('enrolled Octopus Rewards Cardholders') and whose HSBC credit card accounts ('Accounts') are valid and in good standing will be eligible to convert their RewardCash into Octopus Reward$ under the Scheme.
4.
HSBC reserves the right to charge enrolled Octopus Rewards Cardholders an annual fee for participating in the Scheme at such amount as determined by HSBC at its sole discretion by the giving of reasonable notice.
5.
The conversion rate for the Scheme is $20 RewardCash to Octopus Reward$20. RewardCash conversion must be made in blocks of $20 RewardCash. A maximum of $200 RewardCash can be converted per redemption equivalent to Octopus Reward$200. Enrolled Octopus Rewards Cardholders should make a conversion request in accordance with the procedures as specified by HSBC from time to time.
6.
RewardCash can be pooled by the same Cardholder holding different Cards (i.e. Visa, MasterCard, JCB Gold Card and Renminbi Gold/Classic Card), or between primary and additional Cards for conversion to Octopus Reward$.
7.
RewardCash may only be converted into Octopus Reward$ before their expiry date.
8.
Once a conversion request is submitted to HSBC and RewardCash are successfully converted into Octopus Reward$ by HSBC, no cancellation and reversion from Octopus Reward$ back to RewardCash is allowed.
9.
Enrolled Octopus Rewards Cardholders agree that HSBC may be required to provide personal information of the cardholders to ORL to facilitate successful processing of their conversion requests and crediting of such converted Octopus Reward$ into the corresponding Octopus account registered for the Octopus Rewards programme and the Scheme.
10.
It takes 14 days for HSBC and ORL to process a conversion request and enrolled Octopus Rewards Cardholders are required to download the converted Octopus Reward$ after the relevant conversion request is successfully processed. No separate notification or reminder will be sent to enrolled Octopus Rewards Cardholders upon successful conversion. Enrolled Octopus Rewards Cardholders agree that it is the enrolled Octopus Rewards Cardholder's sole responsibility to download the converted Octopus Reward$ onto his/her Octopus registered for the Octopus Rewards programme and the Scheme at any of the Octopus Rewards Service Spots (as specified by ORL and HSBC from time to time) no later than 90 days from the processing date. Any Octopus Reward$ which are not downloaded by the enrolled Octopus Rewards Cardholders within the abovementioned timeframe will be forfeited automatically without notice. HSBC will not be responsible for any forfeited Octopus Reward$.
11.
A conversion request may be rejected by ORL, and the processing time required by ORL may be prolonged in case of unexpected system failure. HSBC assumes no responsibility for any rejection or delay in processing of a conversion request by ORL for whatever reason nor for the action of ORL under its Octopus Rewards programme or otherwise. Any dispute regarding any converted Octopus Reward$ shall be settled by the enrolled Octopus Rewards Cardholder with ORL directly.
12.
All questions and disputes regarding eligibility for joining the Scheme or for converting RewardCash under the Scheme will be decided by HSBC at its sole discretion.
13.
Fraud and abuse relating to the earning and conversion of RewardCash and Octopus Reward$ under the Scheme may result in the forfeiture of accumulated RewardCash as well as the cancellation of a cardholder's credit card(s).
14.
In order to participate in the Scheme, enrolled Octopus Rewards Cardholders are subject to and must at all times comply with the applicable rules of the Octopus Rewards programme as stipulated by ORL from time to time.
15.
ORL may from time to time change the rules of Octopus Rewards programme run and operated by it, including regulations, policies, benefits, conditions of participation or usage of Octopus Reward$, in whole or in part at any time with or without notice, and any such change may affect the value of the Octopus Reward$ already accumulated.
16.
HSBC reserves the right to change these terms and conditions of the Scheme at any time and from time to time.
The world's local bank
