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At HSBC, we are committed to provide you with a world-class customer experience and we value your feedback. If you have any enquiries, feedback or complaints, please contact us through the following channels. We will acknowledge receipt of your concerns within the next working day. For complaint handling process, please refer to "Resolving your Complaint" below for further information.

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MPF

MPF
HSBC MPF Member (852) 3128 0128 Mon-Fri: 08:30 - 19:30
Sat: 08:30 - 13:00
HSBC MPF Employer (852) 2583 8033 Mon-Fri: 08:30 - 19:30
Sat: 08:30 - 13:00
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Note: The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited (“AXA”), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. The Information you provide us through this web page about general insurance products / policies will be transferred to AXA directly for further handling.

 

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General Enquiry
GPO Box 64 Hong Kong
MPF
HSBC Life (International) Limited, PO Box 73770 Kowloon Central Post Office

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Resolving your Complaint


We will acknowledge receipt of your feedback/complaint within the next working day and aim to resolve most issues within nine working days. Your complaint will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter. If a complaint is raised by a third party, we will only contact the customer directly to protect his/her privacy. Appropriate redress will be offered if the complaint is upheld but it may not necessarily involve a financial compensation. You can ask for your case to be reviewed by management at a higher level within the Bank if you are dissatisfied with the decision.

Our aim is to resolve all complaints internally. However, if despite our best efforts, you are not entirely satisfied with our handling, you have the right to refer the matter to the Enforcement Department of the Hong Kong Monetary Authority (HKMA) on the 55/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. For monetary dispute, you may also refer your case to the Financial Dispute Resolution Centre (FDRC) on the 15/F, AIA Hong Kong Tower, 734 King's Road, Quarry Bay, Hong Kong. HSBC fully co-operates with the HKMA and the FDRC in the handling of complaints.