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International Standards

You can be confident when purchasing HSBC products because the Bank complies with International Organization for Standardization (ISO) guidelines. ISO certification aligns HSBC's quality management with accepted and proved industry standards, while allowing for constant enhancement through procedural documentation. HSBC also encourages and greatly appreciates customer feedback so please contact us with your comments.

HSBC is the first bank in Hong Kong to receive both of the following certifications:

HSBC's ISO milestones reinforce our strong market position as we continue to offer customers our internationally recognised, best-in-class service.

HSBC obtained both ISO certifications (ISO 10002:2004 and ISO 9001:2008) in record time. This reinforces our efforts to ensure that we are always your trusted financial partner. The two ISO certifications also reflect the Bank's commitment to ensuring quality through Robust Customer Voice Management processes and Sales Quality Assurance monitoring.