HSBC Safeguard

Financial crime is a growing global issue and can affect everyone. Banks play a vital role in protecting the integrity of the financial system upon which we all depend and HSBC is committed to meeting the highest standards in its controls against financial crime.  As a trusted banking partner in Hong Kong with over 150 years of history, we have made it easier and safer for customers to update information and access banking. We want to work with our customers to keep criminals out of Hong Kong.  Having your accurate and up-to-date information is critical to our efforts in detecting and deterring these criminals.

Criminals who try to access the financial system harm lives and communities everywhere, through activities such as human trafficking and illegal drug trading, as well as fraud and identity theft. We believe these issues matter to everyone and we want to work with our customers to fight these criminals.

Information is crucial to protecting the integrity of the financial system. Keep a close connection with us by updating your information.

To succeed, we need more information about our customers than in the past: from customers opening new accounts, to existing customers. Understanding who we bank with, the source of their wealth and the purpose of banking with HSBC is vital to preventing financial crime. This is why we have launched HSBC Safeguard.

From time to time, we request up-to-date information from our customers. We understand these kinds of requests from banks can take up time in your busy schedule and we want to thank you in advance for helping us in the fight against financial crime. We have invested in our digital platforms to make it more convenient for our business customers to respond to our requests online and upload supporting documents.  We will continue to enhance our digital platforms to enable our customers to respond to us with ease.

Data protection and security

Updating existing customer information and collecting new customer information ensures that our systems and processes are better able to protect the integrity of the financial system. We take our obligation to protect your data very seriously, so all information you provide will be subject to HSBC's high data and security standards.

If you are using any of our mobile apps, you are protected with a suite of advanced technologies: logon with biometric authentication (such as Android™ Fingerprint ID, iOS Touch ID and Face ID), transaction verification, strong data encryption, automatic time-out feature, SMS notification etc.  All of these features aim to let you enjoy simpler and faster access to mobile banking, plus bank-grade security to give you peace of mind.

What do you need to do next?

You do not need to do anything at the moment. We will be contacting customers individually when we need additional or updated information. 

 

Watch this film where Diana Cesar, Chief Executive of HSBC Hong Kong, explains why HSBC is committed to working with customers to fight financial crime.

Why HSBC is committed to working with customers to fight financial crime

Frequently Asked Questions

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