With HSBC FirstCare Plus, you know you'll be getting the best care for your family. We've made sure you will get full coverage at established private hospitals in the AXA Signature Network1 including Hong Kong Sanatorium & Hospital, Hong Kong Baptist Hospital, Gleneagles Hong Kong Hospital, Matilda International Hospital, and Union Hospital. That way you can focus on recovery, and leave the rest to us.
What's in FirstCare Plus?
Full coverage with the AXA Signature Network
When medical issues arise, we know the only thing that matters is getting the absolute best for your family. With FirstCare Plus, you can enjoy full coverage at established private hospitals.
Annual medical benefit of up to HKD5 million with no sub-limits
There are absolutely no caps on individual treatments so rest easy knowing you’ll be fully reimbursed up to your single annual limit of up to HKD5 million2.
Say goodbye to complicated claims
With direct billing, you can focus on recovery rather than filing claims. Your medical bills will be automatically settled when you visit any of the AXA Signature Network hospitals3.
Let us help you prevent illness before it starts
We’ve included free health checks and flu shots so you can help your family prevent medical issues before they arise.
The AXA Signature Network
See room details for Hong Kong Baptist HospitalExpanded, press enter to collapse Collapsed, press enter to expand
See room details for Gleneagles Hong Kong HospitalExpanded, press enter to collapse Collapsed, press enter to expand
See room details for Matilda International HospitalExpanded, press enter to collapse Collapsed, press enter to expand
See room details for Hong Kong Sanatorium & HospitalExpanded, press enter to collapse Collapsed, press enter to expand
See room details for Union HospitalExpanded, press enter to collapse Collapsed, press enter to expand
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How do we compare with Voluntary Health Insurance Scheme (VHIS) certified standard plans?
FirstCare Plus is tailored to offer flexibility and customer-oriented benefits that best fit customers needs. In view of the standardised requirements imposed under VHIS, our comprehensive coverage offered under FirstCare Plus is not a VHIS certified plan. Please see the comparison table below to learn more
Comparison table of VHIS and FirstCare PlusExpanded, press enter to collapse Collapsed, press enter to expand
The above information is intended as a general summary. For more details, please refer to the policy terms and conditions.
General insurance products are applicable to HSBC account holders and HSBC credit card holders only.
The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR.
For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.
For more information, please contact AXA General Insurance Hotline (852) 2867 8678.
The images of the hospital rooms for different hospitals are shown for your reference only. The choice of rooms at the hospitals is subject to avaliability upon admission; and the facilities to be available in the rooms are subject to change by the hospitals without prior notice.
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You can also apply for a family discount if a member of your family has an existing FirstCare or FirstCare Plus policy. All you need to do is provide us with your family member's existing policy number, and the policy holder's HKID/passport number during your application process.
'Family' refers to your spouse or partner4, children, parents and siblings.
'Children' shall mean any child of the policy holder who is between the age of 15 days and 17 years old, or age of 22 or below who is financially solely dependent upon the policy holder, and is registered as a full time student at school, college or university.