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Doctor and patient; image used for HSBC FirstCare Plus Insurance.

FirstCare Plus Medical Insurance

Get 100% coverage at private hospitals in the AXA Signature Network.

The plan is not a Voluntary Health Insurance Scheme (VHIS) certified by the Food and Health Bureau of Hong Kong.

With HSBC FirstCare Plus, you know you'll be getting the best care for your family. We've made sure you will get full coverage at established private hospitals in the AXA Signature Network1 including Hong Kong Sanatorium & Hospital, Hong Kong Baptist Hospital, Gleneagles Hong Kong Hospital, Matilda International Hospital, and Union Hospital. That way you can focus on recovery, and leave the rest to us. 

Exclusive online offer

  • An annual 10% discount for successful application for family coverage5.

Ready to apply online?

Get affordable access to premium private hospitals

A pair of big hands is protecting the family which symbolizing the full coverage of AXA signature network hospital in HSBC FirstCare Plus Medical Insurance.

Full coverage with the AXA Signature Network

When medical issues arise, we know the only thing that matters is getting the absolute best for your family. With FirstCare Plus, you can enjoy full coverage at established private hospitals.

An umbrella which symbolizing no sub-limits of annual medical benefit up to HKD5 milion for HSBC FirstCare Plus Medical Insurance.

Annual medical benefit of up to HKD5 million with no sub-limits

There are absolutely no caps on individual treatments so rest easy knowing you’ll be fully reimbursed up to your single annual limit of up to HKD5 million2

A stopwatch symbolizing the less complicated claims for AXA signature network hospital in HSBC FirstCare Plus Medical Insurance.

Say goodbye to complicated claims

With direct billing, you can focus on recovery rather than filing claims. Your medical bills will be automatically settled when you visit any of the AXA Signature Network hospitals3.

Shaking hands used to symbolize free health check and flu shots are included in HSBC FirstCare Plus Medical Insurance.

Let us help you prevent illness before it starts

We’ve included free health checks and flu shots so you can help your family prevent medical issues before they arise. 

Key features
Your worry free medical protection
Enhanced services

The AXA Signature Network

Hong Kong Baptist Hospital logo
Gleneagles Hong Kong Hospital logo
Matilda International Hospital logo
Hong Kong Sanatorium and Hospital logo
Union Hospital logo
The University of Hong Kong - Shenzhen Hospital logo


The above information is intended as a general summary. For more details, please refer to the policy terms and conditions.

General insurance products are applicable to HSBC account holders and HSBC credit card holders only.

The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR.

For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.

For more information, please contact AXA General Insurance Hotline (852) 2867 8678.

The images of the hospital rooms for different hospitals are shown for your reference only. The choice of rooms at the hospitals is subject to avaliability upon admission; and the facilities to be available in the rooms are subject to change by the hospitals without prior notice.

1 The list of hospitals may change from time to time without prior notice.

2 The maximum coverage varies for different plan options.

3 With necessary reimbursement from you if your claims exceed the benefit limits.

4 Partner means someone with whom the insured person lives with in a relationship equivalent to marriage, whether of the same or opposite gender.

5 A family discount will automatically be applied to your policy if there are 2 or more people in this application.


You can also apply for a family discount if a member of your family has an existing FirstCare or FirstCare Plus policy. All you need to do is provide us with your family member's existing policy number, and the policy holder's HKID/passport number during your application process.

'Family' refers to your spouse or partner4, children, parents and siblings.

'Children' shall mean any child of the policy holder who is between the age of 15 days and 17 years old, or age of 22 or below who is financially solely dependent upon the policy holder, and is registered as a full time student at school, college or university.

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