The following are security tips for when you log on to HSBC Mobile Banking via mobile handsets and tablets. For the full set of security tips for HSBC Personal Internet Banking / HSBC Mobile banking, please visit Full Website for more details.
- Do not store your Personal Internet Banking / HSBC Mobile Banking username and password on your mobile handset or tablet
- Install and update the latest anti-virus and anti-spyware software regularly on your mobile handsets and tablets, whenever available
- Avoid sharing your device with others and use your own handset or tablet to log on
- Do not leave your handset or tablet unattended after logging on to Personal Internet Banking or HSBC Mobile Banking. Always log off properly when you are finished
- Wipe data on your old phone or tablet before you donate, resell or recycle it
- If you lose your mobile phone or tablet, please tell us immediately. You should also review your account transaction history through Personal Internet Banking. If there are any suspicious transactions, please contact Customer Service Hotline and report to us immediately. You should also enable remote wiping
- Set up auto-lock and passcode lock to prevent unauthorised access to your handsets and tablets
- When using Wi-Fi, only use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
- Disable Bluetooth if you are not using it, or set the smartphone or tablet to non-discovery mode
- Use the default browsers originally provided on your device rather than newly installed browsers downloaded from other sources
- Do not use any jailbroken handsets or tablets which may have security loopholes to log on to Personal Internet Banking
- Do not install applications on your mobile handsets or tablets from sources unless you trust thesource. Understand the permissions of mobile applications before you install them. Do not use untrusted custom virtual keyboards
- Install updates and patches to your smartphone and tablet regularly, including upgrades / updates to your OS and other mobile applications. Enable data encryption on your handset or tablet if possible
- Always type in the address www.hsbc.com.hk directly into the browser. If you use the HSBC Mobile Banking app, only download it from official application stores, to avoid going to fraudulent websites
- Our Personal Internet Banking website uses EV TLS Certificate (Extended Validation Transport Layer Security Certificate). In the Safari browser, a padlock and the bank name will appear in green at the top of the browser. (Note: the padlock and the bank name may be hidden on some screens and they will show up when you scroll down the screen manually