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HSBC Personal Internet Banking customers

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General Banking

HSBC Premier customers

(852) 2233 3322 (852) 2233 3322

HSBC Advance customers

(852) 2748 8333 (852) 2748 8333

Other customers

(852) 2233 3000 (852) 2233 3000
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HSBC Premier

HSBC Premier

(852) 2233 3322 (852) 2233 3322

Lines are open 24 hours, except for:

Bonds Selling
Monday – Friday: 9am – 5pm
Deposit Plus
Monday – Friday: 8.30am – 5pm
Gold Trading
Monday-Friday: 7 am-11.59 pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8 am-4.10 pm
Unit Trust
Monday-Friday: 8 am-6 pm
Saturday: 8 am-1 pm
MPF Services
Monday – Friday: 8.30am – 5pm
Saturday 8:30 am – 1 pm
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HSBC Premier Express Stock order Placement Hotline
(852) 2996 6822 (852) 2996 6822
Lines are open Monday-Friday 8 am-4.10 pm
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HSBC Advance

HSBC Advance
(852) 2748 8333 (852) 2748 8333
Lines are open 24 hours, except for:
Bonds Selling
Monday-Friday: 9 am-5 pm
Deposit Plus
Monday-Friday: 9 am-5 pm
Gold Trading
Monday-Friday: 7 am-11.59 pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8 am-4.10 pm
Unit Trust
Monday-Friday: 8 am-6 pm
Saturday: 8 am-1 pm
MPF Services
Monday-Friday 8.30 am–7.30 pm
Saturday 8.30 am–1 pm
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HSBC Advance Express Stock Order Placement Hotline
(852) 2996 6833 (852) 2996 6833
Lines are open Monday-Friday 8 am-4.10 pm
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Other Customers

HSBC Personal Banking Hotline
(852) 2233 3000 (852) 2233 3000
Lines are open 24 hours, except for:
Bank Account and Deposit Services
Monday-Sunday: 9 am-11 pm
Investment Services
Monday-Sunday: 9 am-11 pm
Bonds Selling
Monday-Friday: 9 am-5 pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8 am-4.10 pm
Unit Trust
Monday-Friday: 8 am-6 pm
Saturday: 8 am-1 pm
MPF Services
Monday-Friday 8.30 am–7.30 pm
Saturday 8.30 am–1 pm
Loans and Mortgages
Monday-Sunday 9 am-11 pm
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HSBC Broking Services

General enquiry
(852) 2521 1661 (852) 2521 1661
(852) 2810 0145 (fax) (852) 2810 0145 (fax)
8.30 am - 5.30 pm Monday - Friday (except public holidays)
NetTrader/eStatement Hotline
(852) 3989 8181 (852) 3989 8181
((852) 2810 0145 (fax) (852) 2810 0145 (fax)
8.30 am - 5.30 pm Monday - Friday (except public holidays)

Email

nettrader@hsbc.com.hk

Web

www.broking.hsbc.com.hk

Visit us

HSBC Broking Services (Asia) Limited
Level 25, HSBC Main Building,
1 Queen's Road Central,
Hong Kong

Resolving your Complaint

We will try to respond within two working days upon receipt of your complaint. In case we need more time to look into the matter, we will advise you of the contact details of the person following up on your case. All your complaints will be reflected to the management and will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter. If a complaint is raised by a third party, we will only contact the customer directly to protect his/her privacy. Appropriate redress will be offered if the complaint is upheld but it may not necessarily involve a financial compensation. You can ask for your case to be reviewed by management at a higher level within HCBS if you are dissatisfied with the decision. Our aim is to resolve all complaints internally. However, if despite our best efforts, you are not entirely satisfied with our handling, you have the right to refer the matter to the Securities and Futures Commission ("SFC") on the 35/F, Cheung Kong Center, 2 Queen's Road Central, Hong Kong. For monetary dispute, you may also refer your case to the Financial Dispute Resolution Centre ("FDRC") on the Unit 3701-4, 37/F, Sunlight Tower, 248 Queen's Road East, Wan Chai, Hong Kong. HCBS fully co-operates with the SFC and the FDRC in the handling of complaints.

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Credit Cards

Credit Card-Emergency and Travel Assistance

HSBC Premier Emergency Hotline Table
Language Contact Number Opening time
English (1) 314 275 6781 24 hours
Mandarin (1) 314 275 6779 24 hours
Cantonese (1) 314 275 6775 24 hours

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Visa Platinum Customer Centre Table
Country Contact Number Opening Time
Call Collect (612) 9235 0260 24 hours
Australia 1800 639607 24 hours
Austria 0800 293 083 24 hours
Belgium 0800 78464 24 hours
Brunei Access code 800 1111,
followed by 866 765 9643
24 hours
Canada 1 866 639 1910 24 hours
China-Northern:
Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei,
Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai,
Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
10800 744 0083 24 hours
China-Southern:
Anhui, Chongqing, Fujian, Guangdong, Guangxi,
Guizho, Hainan, Hunan, Jiangsu, Jiangxi,
Shanghai, Sichuan, Xizang, Yunnan, and Zhejiang
10800 440 0083 24 hours
Hungary 06800 14351 24 hours
Denmark 808 83413 24 hours
France 0800 908852 24 hours
Germany 0800 1822809 24 hours
Greece 00800 4412 1091 24 hours
Hong Kong 800 901 869 24 hours
India Access code 000 117,
followed by 866 765 9643
24 hours
Indonesia 001 803 44 1568 24 hours
Italy 800 781 767 24 hours
Japan 00531 44 0023 24 hours
Macau 0800 706 24 hours
Malaysia 1800 803006 24 hours
Netherlands 0800 023 2963 24 hours
New Zealand 0508 600100 24 hours
Philippines 1800 14410014 24 hours
Portugal 800 84 4035 24 hours
Singapore 800 4481 249 24 hours
South Korea 00368 440 0072 24 hours
Spain 900 94 8965 24 hours
Sweden 020 790941 24 hours
Switzerland 0800 835270 24 hours
Taiwan 0080 1 444 189 24 hours
Thailand 001 800 441 1248 24 hours
UK 0800 1695189 24 hours
USA 1 866 765 9643 24 hours

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MasterCard Toll-free Hotlines Table
Country Contact Number Opening Time
Australia 1 800 120 113 24 hours
Canada 1 800 307 7309 24 hours
France 0 800 90 1387 24 hours
Germany 0800 819 1040 24 hours
Indonesia 001 803 1 887 0623 24 hours
Japan 00531 11 3886 24 hours
Malaysia 1 800 804594 24 hours
New Zealand 0800 44 9140 24 hours
Singapore 800 110 0113 24 hours
Korea 0079 811 887 0823 24 hours
Taiwan 00801 10 3400 24 hours
Thailand 001 800 11 887 0663 24 hours
United Kingdom 0800 96 4767 24 hours
USA 1 800 307 7309 24 hours
Countries not listed above
(Call collect to USA)
(1) 636 722 7111 24 hours

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Visa and Corporate Card toll-free Hotlines Table
Country Contact Number Opening Time
Australia 1 800 450 346 24 hours
Canada 1 866 639 1911 24 hours
France 0800 90 4349 24 hours
Germany 0800 182 2891 24 hours
Indonesia 001 803 44 1600 24 hours
Japan 00531 44 0022 24 hours
Malaysia 1 800 80 2997 24 hours
New Zealand 0508 600300 24 hours
Singapore 800 4481 250 24 hours
Korea 00 308 44 0050 24 hours
Taiwan 0080 1 444 123 24 hours
Thailand 001 800 441 3485 24 hours
United Kingdom 0800 1695189 24 hours
USA 1 866 765 9644 24 hours
Countries not listed above
- Call collect to Australia (61) 2 9251 370 24 hours
- Call collect to USA (1) 410 581 9994 24 hours

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Insurance

General Insurance Application Hotline
(852) 2233 3131 (852) 2233 3131
Lines are open Monday – Saturday 8am-12midnight

Life Insurance Application
Request an appointment
Please book an appointment with our financial managers in branch.
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Life Insurance Service Hotline
(852) 2583 8000 (852) 2583 8000
Lines are open 24 hours
High Net Worth
(852) 3663 5911 (852) 3663 5911
Monday - Friday: 9 am-6pm, except public holiday
Extended Term Insurance Service Hotline
(852) 3128 0145 (852) 3128 0145
Monday – Friday: 9am-6pm, Saturday: 9am-1pm
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General Insurance Service Hotline
(852) 2867 8678 (852) 2867 8678
Lines are open 24 hours

The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.

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Worldwide Emergency and Medical Helpline
(852) 2862 0199 (852) 2862 0199
(Available for FirstCare and Outpatient Care)
Emergency Assistance Hotline
(852) 2528 9333 (852) 2528 9333
(TravelSurance, AccidentSurance, HomeSurance, HospitalSurance, Refundable HospitalSurance,
HSBC Premier Insurance, IncomeSurance, LivingSurance and Card Repayment Protection Plan)

These services are provided by a third party service provider ("the Assistance Company") which is an independent contractor and is not an agent of AXA General Insurance Hong Kong Limited or The Hongkong and Shanghai Banking Corporation Limited ("HSBC"). AXA General Insurance Hong Kong Limited and HSBC shall make no representation, warranty or undertaking as to the availability of the Assistance Company's services and shall not be liable to the policyholder or the insured person or any other person in any respect of any loss, damage, expense, suit, action or legal proceeding suffered or incurred by any of them, whether directly or indirectly, arising from or in connection with the services provided or advice given by the Assistance Company or its agents, or the availability of such services.

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Individual Life Insurance

(852) 2583 8000 (852) 2583 8000
(852) 3418 4976 (fax) (852) 3418 4976 (fax)

24 hours

Personal Medical Insurance (AXA)

(852) 3070 5007 (852) 3070 5007
(852) 2258 6221 (fax) (852) 2258 6221 (fax)

Monday-Friday: 9 am-5.30 pm

Saturday: 9 am-1 pm

Personal General Insurance (AXA)

(852) 3070 5001 (852) 3070 5001
(852) 2285 6222 (fax) (852) 2285 6222 (fax)

Monday-Friday: 9 am-5.30 pm

Saturday: 9 am-1 pm

The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.

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International Services

International Services
(852) 2233 3888 (852) 2233 3888
Lines are open Monday-Sunday 24 hours
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IPO

IPO Subscription (only available during IPO period)
(852) 2269 2121 (852) 2269 2121
Lines are open Monday-Friday 8 am-7 pm and Saturday 8 am-1 pm
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MPF/ORSO

Get in touch

HSBC MPF members / self-employed persons
(852) 3128 0128 (852) 3128 0128
Mon-Fri: 8:30am – 7:30pm
Sat: 8:30am – 1pm
HSBC MPF employers
(852) 2583 8033 (852) 2583 8033
Mon-Fri: 8:30am – 7:30pm
Sat: 8:30am – 1pm
ORSO customers
(852) 2288 6655 (852) 2288 6655
Mon-Fri: 8:30am – 7:30pm
Sat: 8:30am – 1pm
Send a letter
MPF
HSBC Life (International) Limited
PO Box 73770 Kowloon Central Post Office
ORSO
HSBC Life (International) Limited
PO Box 74522 Kowloon Central Post Office

You can also send us your enquiries or feedback via Personal Internet Banking. Simply fill in the online form under 'Email Message' section and we will provide a response soon.

Meet us

Alternately, you can visit us at our designated branches from Monday to Saturday during opening hours for MPF services and enquiries.

List of designated branches for MPF services and enquiries

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MPF/ORSO complaints received from following channels are generally handled by HSBC MPF's dedicated complaint handling teams:

HSBC MPF Member Hotline

(852) 3128 0128 (852) 3128 0128

HSBC MPF Employer Hotline

(852) 2583 8033 (852) 2583 8033

ORSO Services Hotline

(852) 2288 6655 (852) 2288 6655

Fax

(852) 2269 3085 (852) 2269 3085

Email

customer.care.mpf@hsbc.com.hk or customer.care.team.inhk@hsbc.com.hk

Send a letter

18th Floor, Tower 1, HSBC Centre,
1 Sham Mong Road, Kowloon, Hong Kong

We will acknowledge receipt of your concerns within 1 working day. Progress or results will be provided within 7 working days. Your complaint will be handled with complete confidentiality by our complaint handling teams with the appropriate experience and authority and who have not been directly involved in the subject matter

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Services and Sales

Services and Sales Time Table
Product or Service Contact Number Opening Time
Credit Card – Card Application (852) 2233 3777 Monday-Sunday: 8 am-12 am
Credit Card-Cash Instalment Plan (852) 2233 3051 Monday-Friday: 9 am-8 pm
Saturday: 9 am-5 pm
Credit Card-Spending Instalment Plan (852) 2233 3052 Monday-Friday: 9 am-8 pm
Saturday: 9 am-5 pm
Financial Planning Services (852) 2233 3733 Monday-Friday: 9 am-6 pm
Saturday: 9 am-1 pm
FX Hotline (HSBC Premier and Advance customers only) (852) 2233 3002 Monday-Friday: 9 am-6 pm
Insurance Application Hotline (852) 2233 3131 Monday-Friday: 9 am-8 pm
Saturday: 9 am-5 pm
Investment Products Enquiry (852) 2233 3733 Monday-Friday: 9 am-6 pm
Saturday: 9 am-1 pm
Mortgage and Personal Loan Advice Services (852) 2748 8080 Monday-Friday: 9 am-8 pm
Saturday: 9 am-5 pm
New Personal Loan Application (852) 2748 8080 Monday-Friday: 9 am-10 pm
Saturday: 9 am-6 pm
New Account Opening (852) 2233 3722 Monday-Friday: 9 am-8 pm
Saturday: 9 am-5 pm

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