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Mobile Security

Your security matters to us. If you are using any of our mobile apps, you are protected with a suite of advanced technologies. Find out how we keep you safe and get tips to protect your phone.

HSBC HK Mobile Banking app and HSBC HK Easy Invest

  • Bank-grade security: To protect your financial information, HSBC employs several industry-standard security measures. You can log on securely using any of our secured log on methods: Personal Internet Banking details, PIN-protected Security Device, Mobile Security Key or biometric authentication.
  • Transaction verification: When you transfer money to non-registered third-party account or pay bills to certain specific merchants via mobile banking, HSBC asks you for authorisation using your biometric credentials, or entering Mobile Security Key password / security code generated by your Security Device.
  • Strong data encryption: HSBC uses strong data encryption. All sensitive information such as credit card details, will be automatically converted into code, only readable by the bank, before being securely dispatched over the Internet.
  • Automatic 'Time-out' feature: As a security measure, you'll be automatically logged out of mobile banking if you don’t do anything for a certain period of time. You should always log off when you have finished.
  • SMS notifications: HSBC sends SMS notifications when you perform certain transactions on HSBC Mobile Banking and HSBC HK Easy Invest like fund transfers to
    non-registered payees, bill payments to some merchants and security trading. You can stay alert for any actions not placed by yourself via SMS notifications after every execution, cancellation or expiry of transactions.

PayMe from HSBC


Read about PayMe security features


HSBC apps at a glance


HSBC HK Mobile Banking app

The newly launched Mobile Security Key and biometric authentication features let you access HSBC Mobile Banking securely.

HSBC HK Easy Invest

You can log on securely using any of our secured log on methods. Our strong data encryption lets you keep valuable data such as log on, personal and trading information safe. You can also check SMS/email order notification and approach us immediately if you find any irregularity.

PayMe from HSBC

PayMe from HSBC employs several
industry-standard security measures like PINs on transactions and continuous fraud monitoring. We recently launched Touch ID to make sending money faster.


Read about PayMe security features

Security tips to protect your mobile phone


Here are a few security tips to help you guard your personal information.

Browse smartly

  1. Always type in the address www.hsbc.com.hk directly into the browser. If you use the HSBC Mobile Banking app, only download it from official application stores, to avoid going to fraudulent websites.
  2. Use the default browsers originally provided on your device rather than newly installed browsers downloaded from other sources.
  3. Look for the padlock when in your web browser.
  4. When using Wi-Fi, only use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible.
  5. Disable Bluetooth if you are not using it, or set the smartphone or tablet to non-discovery mode.

Maintain your device

  1. Install and update the latest anti-virus and anti-spyware software regularly on your mobile handsets and tablets, whenever available.
  2. Set up auto-lock and passcode lock to prevent unauthorised access to your handsets and tablets and enable remote wiping.
  3. Do not use any jail broken handsets or tablets which may have security loopholes to log on to Personal Internet Banking. Our mobile apps do not run on jail broken devices.
  4. Install applications on your mobile handsets or tablets from trusted sources. Understand the permissions of mobile applications before you install them. Do not use untrusted custom virtual keyboards.
  5. Install updates and patches to your smartphone and tablet regularly, including upgrades/updates to your OS and other mobile applications. Enable data encryption on your handset or tablet if possible.

Keep vigilant

  1. Do not store your HSBC Mobile Banking username and password on your mobile handset or tablet.
  2. Avoid sharing your device with others and use your own handset or tablet to log on.
  3. Do not leave your handset or tablet unattended after logging on to HSBC Mobile Banking or Personal Internet Banking. Always log off properly when you are finished.

Contact us in case your device is lost or stolen

  1. If you lose your mobile phone or tablet with HSBC apps installed, please tell us immediately. You should also review your account transaction history. If there are any suspicious transactions, please contact Customer Service Hotline and report to us immediately.
  2. Wipe data on your old phone or tablet before you donate, resell or recycle it. Read about our guide to activate Mobile Security Key on a new phone.

Find out more online banking security tips

How HSBC is protecting you online

Learn more about the five ways we make online banking safer and more secure, including automatic log-out and the Security Device / Mobile Security Key.

Find out more

10 ways to stay safe online

See how you can protect your device against viruses and avoid scams, from updating your internet browser to spotting fake emails and websites.

Get security tips