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An affordable way to pay for everyday care

Take care of your family’s wellbeing without having to worry about high medical costs. With Outpatient Care, you can receive treatment from general practitioners within our network based in Hong Kong, as well as in Macau and China if a higher level of coverage is selected.And you do not have to complete a claims form – simply show your Outpatient Care card to your doctor, and they will settle the bill with us directly.

Key features

  • Choose between 2 levels of cover, depending on your needs
  • Access an extensive network of general and family practitioners in Hong Kong, as well as in Macau and China if a higher level of coverage is selected
  • Covers consultations with physiotherapists, gynaecologists and paediatricians
  • No medical check-up is required to apply and policy renewal is guaranteed for lifefootnote1
  • No claim forms – we handle everything with your doctor
  • Free annual medical service such as health check or influenza vaccination

1The premium rates and age groups as shown in the premium table are not guaranteed. The premium payable upon annual renewal and the terms of any renewal may not be the same as the expiring policy and will be determined by AXA General Insurance Hong Kong Limited.?

Special Offers


Successfully apply FirstCare / OutPatient Care / HospitalSurance on or before 30 Jun 2018 and settle payment by annual payment mode to get Medical Cash Voucher.

Terms and Conditions apply. [Click here for details]

How to apply


By phone

Call 2233 3131 2233 3131


Claim online anytime. Or claim over the phone or at an HSBC branch.

Make a claim
  • Major exclusions
  • Policy documents
  • Eligibility

What’s included?

A choice of plans

You can choose between Plan A and Plan B, depending on your budget and medical needs. Both plans include specialist consultation, and unlimited visits to a general practitioner in our network within Hong Kong for each insured personfootnote2. Meanwhile, Plan B extends the available network to Macau and China, and also includes 10 visits per year to a practitioner of Chinese medicine for each insured person, coverage for diagnostic X-rays and laboratory tests, and a free annual medical service.

2Limited to one consultation per day.

Specialist care

The policy covers consultations with physiotherapists, gynaecologists and paediatricians. You’re also covered for X-rays and laboratory tests.

Hassle free claims process

Simply show your Outpatient Care card to your network doctor and they will handle the bill with us. You just need to make a small contribution to treatment expenses for each consultation visit.

Free annual medical (Applicable to Plan B only)

Every year, you can choose one of the following:

  • Basic wellness health check, including blood pressure, blood glucose and cholesterol checks
  • Standard eye-care package
  • Influenza vaccination

For more details and a full list of exclusions, refer to our policy document.

Manage your policy online

Sometimes life doesn’t go according to plan and you’ll want to make an insurance claim as soon as possible.

It's easy to:

  • check or review your policy details
  • change your payment instructions, including your premium payment account, payment method or payment frequency

You can also call our Insurance Service Hotline at (852)2867 8678 (852)2867 8678

Make a claim

Sometimes life doesn’t go according to plan and you’ll want to make an insurance claim as soon as possible.

You may submit a claim online anytime or call our claims hotline on (852)2288 6808 (852)2288 6808 should you require any help.

Hospital Cash Insurance

Receive daily cash payments to support you financially if you need to stay in hospital, so that you can focus on your recovery.

Life Insurance

Look after your family’s future wealth with our range of life insurance policies.

FirstCare Medical Insurance

Make sure you can get medical help quickly wherever you are with our comprehensive FirstCare medical Insurance.

End Notes Select to Expand Select to Collapse

General Insurance products are applicable to HSBC Account holders and HSBC credit card holders only.


The above information is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.


The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.


For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.


In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.