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  • Twitter Selected Select to expand Select to collapse

    Connect with us on our new Twitter profile for Hong Kong customers. You can now tweet us @HSBC_HK with your general banking questions or simply follow us to see our latest news, insights and offers in Hong Kong.


    We will be available to answer your questions from 9am to 5pm Mondays to Fridays1. However, please do not share any personal account information or passwords directly on our Twitter page. To maintain security and confidentiality of your accounts, we will not respond to or act on any account related questions or instructions.


    For account related questions, please send us an email through the HSBC Personal Internet Banking or contact us through HSBC phone banking.


    Tweet us
    Official Twitter profile for HSBC in Hong Kong @HSBC_HK
    Service hours Mondays - Fridays 9am – 5pm (Hong Kong time) excluding
    Hong Kong public holidays


    Note:
    1Service hours in Hong Kong time, excluding Hong Kong public holidays

  • Social media community rules Select to expand Select to collapse

    Community Rules for HSBC Hong Kong (@HSBC_HK) on Twitter

    The HSBC Hong Kong (@HSBC_HK) on Twitter is an interactive space for customer engagement. Please remember to follow these simple rules.

    The Hongkong and Shanghai Banking Corporation Limited in the Hong Kong Special Administrative Region (“Hong Kong”) (“HSBC”) strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on Twitter and other social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

    Please do not post content that promotes, suggests or encourages:

    • Gambling or any content related to online casinos, sports books, bingo or poker;
    • The use of firearms/weapons/ammunition, any illegal drugs, prostitution, pornography;
    • Nudity, profanity or other adult content, violence, or the use of alcohol or tobacco products;
    • The taking up of arms against any person, government or entity or otherwise challenge or seek to overthrow any government;

    Or otherwise contains:

    • Obscene, indecent, defamatory, libelous, slanderous and/or unlawful content;
    • Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
    • Content that is deceptive or fraudulent;
    • Hateful, or other discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition, or content that uses adversarial or confrontational tactics to impact a product, service, industry or organization.
    • Confidential information that violates any obligation of confidentiality;
    • Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
    • "Spam" advertisements or references to non-HSBC offers, products, services or websites;

    We update and monitor @HSBC_HK from 9am – 5pm (Hong Kong time) Mondays to Fridays, excluding Hong Kong public holidays.

    We are happy if you share our content and follow us. We do not automatically follow back new followers. If we do follow you, this does not imply endorsement of any kind from HSBC.

    We're actively watching what people are saying to and about HSBC on Twitter and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.

    HSBC's Twitter presences cannot discuss personal account details via Direct Messages on Twitter. If you have an inquiry requiring the sharing of such information, please send us a message through the HSBC Personal Internet Banking or contact us through HSBC phone banking.

  • Terms and conditions Select to expand Select to collapse

    Terms and Conditions

    The Hongkong and Shanghai Banking Corporation Limited in the Hong Kong Special Administrative Region (“Hong Kong”) (“HSBC” or the “Bank”) operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for Hong Kong customers and designed for use in Hong Kong. We monitor and record comments and posts made on these channels about the Bank so that we can improve our services.

    HSBC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by the Bank (e.g. Twitter) also apply to your use of the Bank's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of the Bank. You agree that you will not engage in any activities related to this site that are contrary to applicable law, regulation or the terms of any agreements you may have with the Bank.

    The content and material on this site is for informational purposes only and is not intended as an offer or solicitation for the purchase of the Bank stock, securities or any financial instrument, product or service. The Bank doesn't give investment, tax or other professional advice via social media sites. Any communication between you and HSBC on this site does not alter, change or supersede any of the agreements you may have with us as a customer.

    When you engage with the Bank via social media, your personal data may be stored on that social media site's servers, which are outside the control of the Bank. For further information about how we use your personal data, please see our Privacy Policy. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss personal account information or financial arrangements. The Bank will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels. You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All original content that we post on our social media sites is the copyright of the Bank and any HSBC trademarks, logos or designs are HSBC intellectual property.

    Neither the Bank nor any other party involved in the creation, production or delivery of information at this site, nor the officers, directors, employees or representatives of any of the foregoing, are liable in any way for any indirect, special, punitive, consequential, or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with this site or the use of this site or a linked site or with the delay or inability to use this site or a linked site, whether or not HSBC is made aware of the possibility of such damages. This limitation includes, but is not limited to, the transmission of any viruses, data or harmful code that may affect a user's equipment, any incompatibility between this site's files and the user's browser or other site accessing program, or any failure of any electronic or telephone equipment, communication or connection lines, unauthorised access, theft, operator errors, or any force majeure. The Bank does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by the Bank. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC Group members specifically disclaim any liability for such inaccuracies or errors. Changes are periodically made to the information on the site and linked sites. HSBC may make improvements or changes to the site at any time.

    You release the Bank, and its parent, affiliate, subsidiaries, officers, directors, agents, employees, service providers, and all other associated with the development and execution of the site, from any and all liability with respect to, or in any way arising from, the site, including, but not limited to, any suspension, modification or cancellation of the site, technical issues, submissions received or posted, including liability for personal injury, death, damages or loss. Furthermore, by entering, viewing, accessing, downloading items from, browsing or otherwise using this site, you agree to indemnify, defend and hold harmless HSBC, its agents, service providers and their respective parents, and its and their subsidiaries, affiliates, successors, licensees and assigns, and each of their directors, officers, agents, equity holders and employees, from and against any and all claims, losses, costs, damages, liabilities and costs and expenses (including reasonable attorneys' fees and costs) which arise out of any breach of these terms and conditions or your submissions.

    These Terms and Conditions are subject to prevailing regulatory requirements.

    These Terms and Conditions shall be construed and governed in accordance with the laws of Hong Kong.

    HSBC's following of any other Twitter user or retweeting or sharing of any third-party content does not equal endorsement.

    HSBC currently operates Twitter using the official profile name in Hong Kong: @HSBC_HK

    In the event of any discrepancy or inconsistency between the Chinese and English versions of these Terms and Conditions, the English version shall apply and prevail.