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Digital Counter Services

HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.

Find out more about Digital Counter Services


30-day service pledge

With an extended 60-day service pledge for seniors aged 65 and above.

See how it works


HSBC's e-Cheque services

A smarter way to manage your cheques.

Find out moreabout HSBC's e-Cheque services


eStatement and eAdvice services

Enjoy waiver for the HKD20 Paper Statement Service Annual Fee

Find out more


Branch Opening

We are opening branches to continue serving you better

Find out more about Branch Opening


Experience the upgraded internet and mobile banking log on

A redesigned log on page is being introduced to existing internet banking customers by phases.

Find out more

Personal Internet Banking

Stay in control of your money with secure, easy banking from your desktop.


  • See statements, transfer money, pay bills and more
  • Special discounts for online customers
  • Get help instantly or choose a convenient time with Request a callback

Find out more about Personal Internet Banking

Mobile banking

Stay in control of your money with secure, easy banking when you are on the move.


  • HSBC Mobile Banking app for Android™ and iOS smartphones and tablets
  • Use your Personal Internet Banking details to access mobile banking
  • Bank securely – the HSBC Mobile Banking app is protected by Security Device and TLS encryption

Find out more about Mobile banking

Phone banking

Access the full range of automated banking services 24 hours a day or speak to a customer service officer, all on a single number.


  • Access your bank account, credit card account, make an investment transaction and more
  • Talk to a customer service officer about our loan and insurance services
  • Report lost or stolen ATM cards

Find out more about Phone banking

Express banking

Enjoy fast, easy banking with our ATMs and multi-function machines.


  • Buy travel insurance, activate phone banking and more at our ATMs
  • Deposit cash instantly at our Cash Deposit Machines
  • Pay in cheques at our Cheque Deposit Machines

Find out more about Express banking

Branch banking

Visit your local HSBC branch where friendly staff will be happy to help.


  • Full range of HSBC banking services
  • Settle bills and make deposits at machine or counter
  • Safe deposit boxes
  • Saturday service at most of the branches

Find out more about Branch banking

eStatements and eAdvice

Go paperless and help protect the planet.

Transfers and payments

Save time and money making transfers and payments online any time - day or night.

Safe and secure

Get tips to maximise your banking security, however you bank.

Security Device

Get enhanced security with a Security Device. Protected by a PIN, your Security Device generates unique codes for logging on securely to Personal Internet Banking.

Getting started with Personal Internet Banking

Not yet registered for Personal Internet Banking? Sign up here for fast, easy online access to your accounts.

Getting started with mobile banking

If you already use Personal Internet Banking you can also use mobile banking for free, with options for accessing your account from a wide range of phones and tablets.

Contact us

By phone

HSBC Premier customers call
(852)2233 3322 (852) 2233 3322

HSBC Advance customers call
(852) 2748 8333 (852) 2748 8333

Other customers call
(852) 2233 3000 (852) 2233 3000

At an HSBC branch

Find your nearest branch

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