Onboarding – Learn how to

Find out how to:

bank via mobile and online banking
activate your Mobile Security Key
set a small-value payment limit
make your first transfer
set up Faster Payment System (FPS)

Bank via mobile and online banking

Manage your money on the go with mobile banking. Simply download the HSBC HK App to get started.

Scan the QR code or search for 'HSBC HK App' in the app store.

This link will open in a new window

Manage your money on the go with mobile banking. Simply download the HSBC HK App to get started.

Scan the QR code or search for 'HSBC HK App' in the app store.

This link will open in a new window

Access even more banking services anytime, anywhere. Register for Personal Internet Banking online or via mobile to get started.

Register online

Make sure you've got your information handy.

Here's what you need if you're registering with your:

bank account - your bank account number and ATM or Phone Banking PIN
credit card - your credit card number and ATM PIN
MPF / ORSO Defined Contribution Scheme (online only) - your MPF / ORSO Define Contribution Scheme number and your registered mobile number

You'll also need the following to verify your identity:

Your ATM or Phone Banking PIN
Your HKID or passport number
Create your log on credentials and set your security questions.

Create your profile

You'll need to do this in order to access our mobile and online banking services.

Create a username to log on with.
Select a memorable question from the menu and set an answer.
Set a password to protect your account.

Setting your security questions

This will help us to verify who you are if you forget your password.

Choose security questions from the menu and set an answer for each of them.

Register via mobile

Select 'Not registered for online banking' to begin.
Select your account type and fill in the details.
Select the type of PIN and enter your details.
Create your username, and set up your memorable question and answer.
Set a password for your account.
Choose your security questions and set your answers.
And you're done!

Activate your Mobile Security Key

With a Mobile Security Key, you won't have to carry any additional devices to do your banking. Here's how to activate it so you can start using it.

Open the HSBC HK Mobile Banking app and log on.
Tap on 'Profile' in the top right corner of the screen.
Go to 'Settings and Preferences' and select 'Security'.
Choose 'Activate Mobile Security Key'.
Enter the security code generated from your physical Security Device.
Enter the verification code we sent you via text message.
Follow the instructions on the screen to create your Mobile Security Key password.
And you're done!

Instead of entering your Mobile Security Key password every time you log on to the HSBC HK App, you can set up biometric authentication. That way, you'll be in with a touch.

Log on to the HSBC HK Mobile Banking app.
Tap on 'Profile' in the top right corner of the screen.
Go to 'Settings and Preferences' and select 'Security'.
Go to the 'Biometrics' section and choose 'Mobile log on' - please note that you may also need to grant permission to enable biometric authentication on your device.
Follow the instructions on the screen to set up biometric authentication. You'll be able to see on the screen confirmation that you've set it up successfully. We'll also send you a text message and email, if available.

1. Log on to the HSBC HK App and tap the profile icon. Under 'Settings and Preferences', select 'Security'. Tap ‘Activate Mobile Security Key' and we'll email you an activation code.

2. Enter the activation code and we'll send you an SMS with your verification code. (If you have issues receiving your activation code, tap ‘Other verification options’ for alternative delivery methods.)

3. Enter the verification code.

4. Follow the instructions to create your Mobile Security Key password.

5. You'll get an on-screen confirmation that you've successfully activated your Mobile Security Key. We'll also send you a confirmation via SMS and email (if available).

1.Log on to the HSBC HK App and tap the profile icon. Under 'Settings and Preferences', select 'Security'. Tap ‘Activate Mobile Security Key'.

2. Enter the security code generated from your physical Security Device. (Note: this step is not required if you entered your physical Security Device's security code to log on.)

3. Enter the verification code that we sent to you via SMS. (If you have issues receiving your verification code, tap on ‘Other verification options’ for alternative delivery methods.)

4. Follow the instructions to create your Mobile Security Key password.

5.You'll get an on-screen confirmation that you've successfully activated your Mobile Security Key. We'll also send you a confirmation via SMS and email (if available).

Set a small-value payment limit¹

Once you've set this up, you'll be all set to transfer money to anyone locally. Here's how to do that in the HSBC HK App.

Log on to the HSBC HK Mobile Banking app.
Tap on 'Profile' in the top right corner of the screen.
Go to 'Pay and transfer' and choose 'Small-value payment limit'.
Set a daily limit (of up to HKD10,000) and tap 'Confirm'.
Follow the instructions on the screen and you're all set!

1. Log on to the HSBC HK Mobile Banking app.

2. Tap on 'Profile' in the top right corner of the screen.

3. Go to 'Pay and transfer' and choose 'Small-value payment limit'.

4. Set a daily limit (of up to HKD10,000) and tap 'Confirm'.

5. Follow the instructions on the screen and you're all set!

Make your first transfer

Whether you're on the couch or on the go, you can send money easily through the HSBC HK App. Here's how.

Log on to the HSBC HK Mobile Banking app.
Go to 'Pay and transfer' and choose 'Transfers'.
Select the account you wish to transfer from, then 'To'.
a. Tap '+' to create a new payee using their mobile number, email address, FPS Identifier or bank account/credit card number.
Go back to 'Transfer' and fill in the transfer amount, time and any remarks you might like to include.
Check the information for the transfer and tap 'Confirm'.
Follow the instructions on the screen to make the transfer.

1. Log on to the HSBC HK Mobile Banking app.

2. Go to 'Pay and transfer' and choose 'Transfers'.

3. Select the account you wish to transfer from, then 'To'.

a. Tap '+' to create a new payee using their mobile number, email address, FPS Identifier or bank account/credit card number.

4. Go back to 'Transfer' and fill in the transfer amount, time and any remarks you might like to include.

5.Check the information for the transfer, tap 'Confirm' and follow the instructions on the screen to make the transfer.

Set up Faster Payment System (FPS)

No more having to share your bank account number. With FPS, you can send and receive money via a mobile number, email address, QR code or FPS Identifier. Here's how to set it up so friends can start paying you.

Log on to the HSBC HK Mobile Banking app.
Tap on 'Profile' in the top right corner of the screen.
Select 'Pay and transfer', then 'Register or view FPS registration'.
Choose a Proxy ID - it can be your mobile number, email address and/or an FPS Identifier. We'll prefill some details based on your bank records.
Choose which account you want to receive payments sent to this Proxy ID in, and select 'Send code'.
Enter the one-time verification code we sent you via text message or email (if you register using an FPS Identifier, you won't need to do this).
Check your details, then select 'Confirm' to complete your registration.

Need help?

Get in touch with us any time via 'Live Chat' on our website, or 'Chat with us' on the HSBC HK App ².

Remarks:

You'll need to register your email address and mobile number with us before you can activate your Mobile Security Key or set your small-value payment limit.
You'll need to activate your Mobile Security Key and enable push notifications in order to use the 'Chat with us' feature.

Note

The screen displays are for reference and illustration purposes only.

Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries. App Store is a service mark of Apple Inc.
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Are you ready to get the most out of banking with us?

Find out how to:

Bank via mobile and online banking

Mobile banking

Online banking

Activate your Mobile Security Key

How to activate your Mobile Security Key if you only have dual-password setup

How to activate your Mobile Security Key if you currently have a physical Security Device

Set a small-value payment limit1

Learn how to set up (with screen displays)

Make your first transfer

Learn how to make a transfer (with screen displays)

Set up Faster Payment System (FPS)

Need help?

Set a small-value payment limit¹