- If the lost card has been registered for PPS, the PPS service will be suspended.
- If the lost card has been registered for Hong Kong Jockey Club Cash Voucher facility, the service will be suspended.
| Date & Time for Lost Card |
Service Resume |
|---|---|
| Before 19:30, Monday - Friday |
After 09:00, the first working day after the issuance of replacement card |
| Before 16:30, Saturday |
After 09:00, the first working day after the issuance of replacement card |
| After 19:30, Monday - Friday |
After 09:00, the second working day after the issuance of replacement card |
| After 16:30, Saturday |
After 09:00, the second working day after the issuance of replacement card |
| Sunday and Public Holiday |
After 09:00, the second working day after the issuance of replacement card |
| Date & Time for Lost Card |
Before 19:30, Monday - Friday |
|---|---|
| Service Resume |
After 09:00, the first working day after the issuance of replacement card |
| Date & Time for Lost Card |
Before 16:30, Saturday |
| Service Resume |
After 09:00, the first working day after the issuance of replacement card |
| Date & Time for Lost Card |
After 19:30, Monday - Friday |
| Service Resume |
After 09:00, the second working day after the issuance of replacement card |
| Date & Time for Lost Card |
After 16:30, Saturday |
| Service Resume |
After 09:00, the second working day after the issuance of replacement card |
| Date & Time for Lost Card |
Sunday and Public Holiday |
| Service Resume |
After 09:00, the second working day after the issuance of replacement card |
3. Please check the transaction record of the card and contact us if you found unauthorized transaction(s).
4. Please approach Branch to change the signature if the one on the back of the lost card is same as bank record.
If you have already arranged for a replacement card, please pay attention to the following:
The new ATM card number and the ATM PIN are the same with the old card. It is recommended to change a new ATM PIN once you receive the new ATM card.