Striving for better
You have told us that you are seeking convenience, speed and reliability. We have taken great strides to improve our customer journeys to make your lives easier. For example, to fulfil your needs for banking flexibly, we have introduced mobile account opening, which can be completed in 5 minutes1! We have also made sending money a faster and free experience via our enriched global transfer mobile journey2 !
How we do it
Your feedback helps us create better experiences for you each and every time. Whether it's using the counter service at a branch, meeting a relationship manager, using our online chat or dialling in with a contact centre agent, or even using online or mobile banking, whatever your experience with us is, we would like to hear all about it. You may receive a call or an SMS or a pop-up in digital platforms or an email from 'HSBC Notice' (email@example.com) at a later time, inviting you to take a survey.
In the survey, we would like to know:
"Thinking about your recent experience at HSBC, how likely are you to recommend HSBC to a friend or family member?"
Meanwhile, we would also like to know what makes you happy and what we can do better. These comments help us create a better experience for you.