Logging on made easier with the HSBC HK App
Table of contents
Activating HSBC HK App for the first time
Whether you are new to HSBC Digital Banking services or have only used HSBC Online Banking, you can activate the HSBC HK App in just a few simple steps.
Manage / switch device
When you log on to HSBC HK App for the first time or are using a new device, you will be asked to create a 6-digit 'Mobile Banking PIN' for the device. For security reasons, you can only activate HSBC HK App on one device. You may remove linked devices on HSBC HK App or Online Banking to free up space for your new device.
Please note, after activating Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.
Reset 'Mobile Banking PIN' / password
What should I do if I have forgotten my logon credentials for Digital Banking? Do not worry, you may use HSBC HK App or Online Banking to reset them easily.
Generate security code from HSBC HK App
After you have activated HSBC HK App, you may use the Mobile Security Key feature at the bottom of the log on screen right away to generate a security code to log on to HSBC Online Banking, verify your online transaction, or re-authenticate.
Log on to HSBC Online Banking
We have enhanced our security measures on HSBC Online Banking to protect your account from unauthorised access. You must create a Personal Internet Banking password before you can continue using HSBC Online Banking.
Also, if you are using an untrusted browser, you will receive a notification and be asked to confirm whether to trust the browser on this device. Trusting your browser means we will know it is you logging on, and you can do so seamlessly without additional verification in the future, but you should do this only if you are using a personal computer.
Set up your 6-digit Mobile Banking PIN (if you are still using physical security device or password to log on to HSBC HK App)
We have enhanced the way you log on to HSBC HK App and will no longer be issuing Physical Security Devices. If you are still using a physical security device or password to log on to HSBC HK App, all you need to do is set up your 6-digit Mobile Banking PIN to enjoy a more secure and seamless log on process.
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Notes
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iPhone, iPad and iPod Touch with iOS/iPadOS version 13.0 or above (excluding Beta version)
Android™ devices with Android™ OS version 8.0 or above (excluding Beta version)