HSBC Digital Banking has never been so simple

Step 1: Search "HSBC HK App" in app stores to download the HSBC HK Mobile Banking app.

Step 2: Input 'username'.

Step 3: Input 'memorable answer' (It is the same input when you logon to Online Banking)

Step 4: Input 'password' (It is the same input when you logon to Online Banking)

Step 5a: If you are logging on to the app on a new device for the first time, please select 'Activate Mobile Security Key', and proceed to Step 8 directly.

Step 5b: If you have logged on to the app before on this device, please tap on the Profile icon.

Step 6: Select 'Security' under 'Settings and preferences'.

Step 7: Tap 'Activate Mobile Security Key' and we'll email you an activation code.

Step 8: Enter the activation code and we'll send you an SMS with your verification code. (If you have issues receiving your activation code, tap 'Other verification options' for alternative delivery methods.)

Step 9: Enter the verification code.

Step 10: Follow the instructions to create your Mobile Security Key password.

Step 11: You'll get an on-screen confirmation that you've successfully activated your Mobile Security Key. We'll also send you a confirmation via SMS and email (if applicable).

Step 1: Search "HSBC HK App" in app stores to download the HSBC HK Mobile Banking app.

Step 2: Input 'username'.

Step 3: Input 'memorable answer' (It is the same input when you logon to Online Banking)

Step 4: Input 'password' (It is the same input when you logon to Online Banking); or tap on 'Continue with Security Device' to enter a security code generated from your Security Device.  

Step 5a: If you are logging on to the app on a new device for the first time, please select 'Activate Mobile Security Key', and proceed to Step 8 directly.

Step 5b: If you have logged on to the app before on this device, please tap on the Profile icon.

Step 6: Select 'Security' under 'Settings and preferences'.

Step 7: Tap 'Activate Mobile Security Key'.

Step 8: Enter the security code generated from your physical Security Device. (Note: this step is not required if you entered your physical Security Device's security code to log on.)

Step 9: Enter the verification code that we sent to you via SMS. (If you have issues receiving your verification code, tap on 'Other verification options' for alternative delivery methods.)

Step 10: Follow the instructions to create your Mobile Security Key password.

Step 11: You'll get an on-screen confirmation that you've successfully activated your Mobile Security Key. We'll also send you a confirmation via SMS and email (if applicable).

Step 1: Search "HSBC HK App" in app stores to download the HSBC HK Mobile Banking app.

Step 2: Input 'username'.

Step 3: Input 'memorable answer' (It is the same input when you logon to Online Banking, and your Mobile Security Key password on the old device is NOT required)

Step 4: Input 'password' (It is the same input when you logon to Online Banking, and your Mobile Security Key password on the old device is NOT required); or tap on 'Continue with Security Device' to enter a security code generated from your Mobile Security Key on your old device. 

Step 5a: If you are logging on to the app on a new device for the first time, please select 'Activate Mobile Security Key', and proceed to Step 8 directly.

Step 5b: If you have logged on to the app before on this device, please tap on the Profile icon.

Step 6: Select 'Security' under 'Settings and preferences'.

Step 7: Tap 'Switch to this device'.

Step 8: Enter the security code generated from your old device (using 'Generate Security Code'). (Note: this step is not required if you logged on with a security code generated from your old device).

Step 9: Enter the verification code that we sent to you via SMS. (If you have issues receiving your verification code, tap on 'Other verification options' for alternative delivery methods.)

Step 10: Follow the instructions to create your Mobile Security Key password.

Step 11: You'll get an on-screen confirmation that you've successfully switched your Mobile Security Key to your new device. We'll also send you a confirmation via SMS and email (if applicable).

Step 1: Search "HSBC HK App" in app stores to download the HSBC HK Mobile Banking app.

Step 2: Input 'username'.

Step 3: Input 'memorable answer' (It is the same input when you logon to Online Banking, and your Mobile Security Key password on the old device is NOT required)

Step 4: Input 'password' (It is the same input when you logon to Online Banking, and your Mobile Security Key password on the old device is NOT required)

Step 5a: If you are logging on to the app on a new device for the first time, please select 'Activate Mobile Security Key', and proceed to Step 8 directly.

Step 5b: If you have logged on to the app before on this device, please tap on the Profile icon.

Step 6: Select 'Security' under 'Settings and preferences'.

Step 7: Tap 'Switch to this device'.

Step 8: Select 'I don’t have my other device' to deactivate the Mobile Security Key on your other device. Tap "Send me the code" and we'll email you an activation code.

Step 9: Enter the activation code from email and we'll send you a verification code via SMS. (If you have issues receiving your activation code, tap on 'Other verification options' for alternative delivery methods.)

Step 10: Enter the verification code from SMS.

Step 11: Follow the instructions to create your Mobile Security Key password.

Step 12: You'll get an on-screen confirmation that you've successfully switched your Mobile Security Key to your new device. We'll also send you a confirmation via SMS and email (if applicable).

Step 1: Log on to the HSBC HK App and tap the profile icon. Under 'Settings and Preferences', select 'Security'. Select 'Mobile log on' under the biometrics section. (Note: you may also need to grant permission for enabling biometric authentication on your device.)

_{Note: you must activate your Mobile Security Key before you can enable biometric authentication.}

Step 2: Follow the instructions to verify with your biometrics.

Step 3: You'll see an on-screen confirmation letting you know you've successfully enabled Face ID / Touch ID / Fingerprint ID. We'll also send you a confirmation via SMS and email (if available).

Step 1: Open the HSBC HK App (but don't log on). Select 'Generate security code' from the bottom of the screen.

Step 2:Select the option that you'd like to perform on HSBC Online Banking:

• Log on
• Re-authenticate
• Transaction verification

Step 3: Enter your Mobile Security Key password and tap 'Generate code' or use biometric authentication (if you've enabled it for mobile transaction signing and generating security codes).

Step 4:Your security code will be displayed. Enter it where requested on HSBC Online Banking.

Step 1: Open the HSBC HK App. On the log on page, select ‘Forgotten Mobile Security Key password?’.

Step 2: Answer the security questions. (Note: this is different from ’Memorable Questions’.)

Step 3: Select ‘Send me the code’ and we'll send you a reset code by SMS (Note: If you do not receive our SMS, you may select 'Other verification options' for alternative delivery methods.)

Step 4: Enter the reset code.

Step 5: Follow the instructions to create your new Mobile Security Key password. 

Please note, your new Mobile Security Key password must:

• Contain 6-9 characters
• Not contain more than two equal and consecutive characters
• Not contain sequential letters
• Not contain more than half of the same characters
• Not contain credentials used elsewhere (e.g. username and password, date of birth or memorable answer)

Step 6: You'll see on-screen confirmation once you're successful. We'll also send you confirmation via SMS and email (if applicable) as well.