Logging on made easier with the HSBC HK App
After you activate the HSBC HK App, you can use the built-in Mobile Security Key feature right away for an even more seamless log on experience across HSBC Online and Mobile Banking, Easy Invest, and Reward+.
Generate security code
Easily log on to Online Banking through your browser or verify your transactions with a security code generated from your Mobile Security Key on the HSBC HK App.
Easy access to HSBC mobile apps
Once you activate the HSBC HK App, you will be able to seamlessly log on to HSBC HK Easy Invest and HSBC Reward+ on one device.
Table of contents
Activating HSBC HK App for the first time
I am new to Digital Banking
I am using Online Banking but new to the HSBC HK App
Verify my identify after activating a new device
Manage / switch device
I have my old device
I do not have my old device
Reset 'Mobile Banking PIN' / password
I forgot my 'Mobile Banking PIN'
I forgot my password/ security question
I want to change my 'Mobile Banking PIN'
Generate security code from HSBC HK App
I want to generate a security code
Log on to HSBC Online Banking
Log on with security code (on untrusted browser)
Log on with security code (on trusted browser)
Set up your 6-digit Mobile Banking PIN (if you are still using physical security device or password to log on to HSBC HK App)
How to set up your Mobile Banking PIN if you are using a physical Security Device?
How to set up your Mobile Banking PIN if you are using password to log on to HSBC HK App?
I need more help
Chat with us
Use 'Chat with us' for 24/7 instant support. Tap on the floating button on the bottom of this page or via HSBC HK App (HSBC HK App > Support >Chat with us).
Cyber security and fraud prevention tips
Learn fraud prevention tips and simple steps you can take to enhance your security knowledge, and protect your money and personal data. (HSBC website > Help > Cyber security and fraud hub).
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