Log on with the HSBC HK App

You can register for HSBC HK App, HSBC HK Easy Invest, and HSBC Reward+ all at once:

Step 1: Download HSBC HK App. On the logon page, select 'Not registered for Online Banking?'

Tip:

If you do not own an HSBC account, you can open one via HSBC HK App and register for Digital Banking right away.

Step 2: Select 'Account details and one-time verification code' and choose a way to verify your identity

Step 3: Provide your HSBC account details and identity document

Step 5: Then, you will be asked to set up the following:

• Username: It is a unique identification for you to log on to HSBC HK App or HSBC Online Banking
• Password: You will need to use it to activate HSBC HK App or log on to HSBC Online Banking
• Security question and answer: You have to set up a security question and answer, which can help you reset your password in the future. Please select a question and answer that you can remember

Tip:

You may also register for Digital Banking (HSBC website > Log on > Register for Personal Internet Banking) or check out the guideline for mobile account opening (HSBC website > Banking > Accounts & Services > Ways to Bank > Mobile account opening) on HSBC website.

You just need to download HSBC HK App and use your Online Banking logon credentials to log on:

Step 1: Download HSBC HK App and log on with your Online Banking credentials

Tip:

You will be asked to create a password if you have not set up one

Step 2: Complete SMS and email verification (For Physical Security Device holders, you may also choose to verify your identity through generating a security code)

Step 3: Finally, create a 6-digit 'Mobile Banking PIN' to activate the Mobile Security Key feature. You may also enable biometric authentication on supported devices. Afterwards, you can log on or verify transactions quicker and more seamlessly, as you will only have to input Mobile Banking PIN or use biometric authentication.

Tip:

• If you are still using a physical Security Device, it will be disabled once you have activated Mobile Security Key
• After activating Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services

To strengthen security measures for protecting our customers, after you have activated Mobile Security Key via HSBC HK App on a new device (including removing and reinstalling HSBC HK App on your existing device), you need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.

The following services on HSBC Online and Mobile Banking will be affected if you do not verify your identity:

• transfers to non-registered third-party accounts
• bill payments to certain merchants
• adding new payees for local transfers and HSBC Global Transfers
• changing transfer limits (including small value and non-registered account transfer limits)
• viewing your debit card CVV
• changing personal information
• mobile cash withdrawal

The above verification requirement does not apply to customers who are setting up their 'Mobile Banking PIN' on an existing device with HSBC HK App and Mobile Security Key activated

You can verify your identity using any of these methods:

HSBC HK App

After you have activated Mobile Security Key via HSBC HK App on a new device for 24 hours, you will be prompted to verify your identity on the app, using a one-time password (OTP) sent to you via SMS when you log on. Alternatively, you can also go to 'Profile' tab on HSBC HK App to verify your identity (HSBC HK App >  'Profile'  > 'Security' > 'Verify identity' ).

HSBC/Hang Seng ATM 

After you have activated Mobile Security Key via HSBC HK App, you may use any HSBC/Hang Seng ATM  (excluding Foreign Currency ATMs and Express ATM) in Hong Kong to verify your identity ( ATM > ’Other services‘ > ‘Verify identity after Mobile Security Key activation' ).

Alternatively, you may also call our enquiry hotline for assistance (HSBC Jade customers: (852) 2233 3033 / HSBC Premier customers: (852) 2233 3322 / Other customers: (852) 2233 3000 ).

To activate HSBC HK App on your new device, you have to remove the device no longer in use, it can be done easily:

Step 1: Open HSBC HK App in your old device, select profile icon at the top right corner, then select 'Security'

Step 2: Select 'Manage Security'

Step 3: Select 'Delete' to remove HSBC HK App from your old device. Then, you may download HSBC HK App on your new device, log on and set up Mobile Security Key

If you do not have your old device, you may use Online Banking to remove HSBC HK App from the device no longer in use:

Step 1: Log on to HSBC Online Banking, select 'Banking' > 'Security Setting' > 'Manage your Security Device'

Step 2: Select 'Remove Device' to remove HSBC HK App from your old device. Then, you may download HSBC HK App on your new device, log on and set up Mobile Security Key

You can reset your 'Mobile Banking PIN' in just a few steps on HSBC HK App:

Step 1: Select 'Log on with PIN' on the logon screen, then select 'Forgot your PIN?'

Step 2: Reset your 'Mobile Banking PIN' according to the instructions

Please note, your new Mobile Banking PIN should not include:

1. the same number more than once in a row, e.g. 000
2. more than three ascending or descending digits, e.g. 1234
3. repeating patterns, e.g. 010101
4. your birthday or any other significant dates (like anniversaries), e.g. 270788

Step 3: You will see on-screen confirmation once you have successfully reset Mobile Banking PIN. We'll also send you confirmation via SMS and email (if available).

Tip:

If you have forgotten both password and 'Mobile Banking PIN', you should first recover your password.

You can reset your password/ security question in just a few steps on HSBC HK App:

Step 1: Select 'Forgotten your password?' on the password input screen

Step 2: Input your account number, ATM PIN, and identity verification documents

Step 3: Complete SMS verification

Step 4: Reset your password, security question and answer according to the instructions

Step 5: You will see on-screen confirmation once you have successfully reset Mobile Banking PIN. We'll also send you confirmation via SMS and email (if available).

Tip: 

You can also use HSBC Online Banking to reset your password (HSBC website > Log on > select 'Forgotten your password?' on your password input screen)

You can change your 'Mobile Banking PIN' in just a few steps on HSBC HK App:

Step 1: Open HSBC HK App, select the Profile icon at the top right corner, then select 'Security'

Step 2: Select 'Manage security'

Step 3: Select 'Change PIN' and input your Mobile Banking PIN.

Step 4: Create a new 6-digit 'Mobile Banking PIN'

Step 1: Open HSBC HK App. At the bottom of the logon screen (before logging on), select 'Generate security code'

Step 2: Follow your transaction's instructions to select the relevant security code type

• Log on
• Transaction verification
• Re-authenticate

Step 3: Enter your Mobile Banking PIN or use biometric authentication.

Step 4: Generate the security code, and input the code according to the instructions of HSBC Online or Digital Banking

Tips:

You will generate an invalid security code under the following situations:

• You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication)
• The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
• Your Mobile Security Key on HSBC HK App has been removed

You may log on to HSBC Online Banking with a security code generated from your HSBC HK App:

Step 1: Go to HSBC HK website ('Log on' > 'HSBC Online Banking'). Enter your username

Step 2: Enter your password

Step 3: Choose to use either security code or SMS to verify your access

Tips:

you will need to use security code for a full coverage of services

Step 4: Generate a security code from HSBC HK App on your mobile phone and enter the security code before it expires

Step 5: You will be required to confirm whether to trust the browser on this device or not

Tips:

You should trust browsers only on your personal electronic devices. Please avoid doing so on public devices, such as computers in cafes and libraries. You may not be able to trust your browser if it is in private/incognito mode, you've blocked cookies in browser settings, or use any browser that will clear cookies automatically.

Tips:

You will generate an invalid security code under the following situations:

• You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication )
• The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
• Your Mobile Security Key on HSBC HK App has been removed

You may log on to HSBC Online Banking with a security code generated from your HSBC HK App

Step 1: Go to HSBC HK website ('Log on' > 'HSBC Online Banking'). Enter your username

You may also log on with your Personal Internet Banking password instead of security code on a trusted browser, however, your access will be limited for security concerns.

Tips:

You will generate an invalid security code under the following situations:

• You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication )
• The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
• Your Mobile Security Key on HSBC HK App has been removed

We are no longer issuing Physical Security Device (For more details, you may visit HSBC website > Banking > HSBC Online Banking, and select 'Security Device' at the bottom of the page), you may activate HSBC HK App to switch to Mobile Security Device with a few steps.

Step 1: Log on to the HSBC HK App

Step 2: You will need to authenticate your identity after log on. Choose ‘Security code and SMS verification’ and enter the security code generated from your physical Security Device and complete the SMS verification.

Step 3: Create and confirm your 6-digit Mobile Banking PIN

Step 4: You‘ve now activated your Mobile Security Key. Your physical Security Device will be disabled. You are also encouraged to enable biometric authentication

Step 1: Log on to HSBC HK App

Step 2: You will need to authenticate your identity after log on. Choose 'Password, SMS and email verification'.

Step 3: Complete SMS and email verification

Step 4: Create and confirm your 6-digit Mobile Banking PIN

Step 5: You‘ve now activated your Mobile Security Key. You are also encouraged to enable biometric authentication