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Log on with the HSBC HK App

The Mobile Security Key feature on the HSBC HK App makes logging on to HSBC Digital Banking easier, more secure, and seamless for you.

Logging on made easier with the HSBC HK App

After you activate the HSBC HK App, you can use the built-in Mobile Security Key feature right away for an even more seamless log on experience across HSBC Online and Mobile Banking, Easy Invest, and Reward+.

Biometric authentication

Log on to the HSBC HK App instantly and verify transactions with biometric authentication (Touch ID/ Face ID/ fingerprint) on supported devices.

Generate security code

Easily log on to Online Banking through your browser or verify your transactions with a security code generated from your Mobile Security Key on the HSBC HK App.

Easy access to HSBC mobile apps

Once you activate the HSBC HK App, you will be able to seamlessly log on to HSBC HK Easy Invest and HSBC Reward+ on one device.

Activating HSBC HK App for the first time

Whether you are new to HSBC Digital Banking services or have only used HSBC Online Banking, you can activate the HSBC HK App in just a few simple steps.

Manage / switch device

When you log on to HSBC HK App for the first time or are using a new device, you will be asked to create a 6-digit 'Mobile Banking PIN' for the device. For security reasons, you can only activate HSBC HK App on one device. You may remove linked devices on HSBC HK App or Online Banking to free up space for your new device.

Please note, after activating Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.

Reset 'Mobile Banking PIN' / password

What should I do if I have forgotten my logon credentials for Digital Banking? Do not worry, you may use HSBC HK App or Online Banking to reset them easily.

Generate security code from HSBC HK App

After you have activated HSBC HK App, you may use the Mobile Security Key feature at the bottom of the log on screen right away to generate a security code to log on to HSBC Online Banking, verify your online transaction, or re-authenticate.

Log on to HSBC Online Banking

We have enhanced our security measures on HSBC Online Banking to protect your account from unauthorised access. You must create a Personal Internet Banking password before you can continue using HSBC Online Banking.

Also, if you are using an untrusted browser, you will receive a notification and be asked to confirm whether to trust the browser on this device. Trusting your browser means we will know it is you logging on, and you can do so seamlessly without additional verification in the future, but you should do this only if you are using a personal computer.

Set up your 6-digit Mobile Banking PIN (if you are still using physical security device or password to log on to HSBC HK App)

We have enhanced the way you log on to HSBC HK App and will no longer be issuing Physical Security Devices. If you are still using a physical security device or password to log on to HSBC HK App, all you need to do is set up your 6-digit Mobile Banking PIN to enjoy a more secure and seamless log on process.

I need more help

Chat with us

Use 'Chat with us' for 24/7 instant support. Tap on the floating button on the bottom of this page or via HSBC HK App (HSBC HK App > Support >Chat with us).
Learn how to use the HSBC HK App in a face-to-face workshop with our Digital Ambassadors. T&Cs apply.
Check out the frequently asked questions on HSBC HK App and Mobile Security Key.

Cyber security and fraud prevention tips

Learn fraud prevention tips and simple steps you can take to enhance your security knowledge, and protect your money and personal data. (HSBC website > Help > Cyber security and fraud hub).


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