What services can I access through HSBC Online Banking?
What languages are available for HSBC Online Banking?
Is HSBC Online Banking available 24 hours a day?
What kind of system do I need to have to use HSBC Online Banking?
How can I register for Personal Internet Banking?
Can I use HSBC Online Banking without an HSBC account?
I do not have an account with HSBC. How do I open one?
My Personal Internet Banking registration was rejected. What should I do?
What is a username?
What is a password?
If I have an MPF account, should I choose "MPF/ORSO Defined Contribution Scheme" when registering for Personal Internet Banking?
How long will it take before I can start trading using Online Banking?
I have a Super Ease account. Which number should I use to register for Personal Internet Banking?
Are all accounts accessible through HSBC Online Banking ? What can I do if the account is not linked online ?
What if my computer crashes or I'm disconnected from the internet in mid-transaction during HSBC Online Banking?
How will I know if my Personal Internet Banking registration is successful?
Is there a fee to use HSBC Online Banking?
How far back can I view my transaction history?
Does it matter which browser I use?
Why do some HSBC Online Banking pages not display correctly?
Why I cannot visit some functions and receive a notice about blocking the popup windows?
Why do some Personal Internet Banking pages not display correctly?
Logon and Passwords
What if I forget my Personal Internet Banking username?
What if I forget my Personal Internet Banking password?
What format should I use for a secure username for HSBC Online Banking?
What is the format for passwords for Personal Internet Banking?
Can I change my Personal Internet Banking username and passwords?
I'm having trouble logging on to HSBC Online Banking. What should I do?
I think there are unauthorised transactions in my account. What should I do?
How can I keep my data secure when using HSBC Online Banking?
How can I stay secure during HSBC Online Banking by using 128-bit encryption?
Can I logon to HSBC Online Banking using my physical Security Device after activating Mobile Security Key?
I do not use Mobile Security Key. Can I still log on to HSBC Online Banking and HSBC HK App?
Why am I asked to verify my browser when logging on?
I have logged on with the same browser before. Why am I asked to verify it again?
eStatements and eAdvice
What is the eStatements and eAdvice service? What are the benefits?
What types of eStatements and eAdvice slips are available?
How can I register for the eStatement and eAdvice service? How long does it take?
Do I need to register any new accounts for the eStatements and eAdvice service?
Can I register for the eStatements and eAdvice service for my joint account?
I have more than one account with HSBC. Can I use eStatements and eAdvice service for some accounts but not others?
When will I receive eStatements and eAdvice?
Will I receive any notification when a new eStatement or eAdvice slip is generated?
Will I continue to receive paper statements and advice slips after signing up for eStatements and eAdvice?
What is the file format of my eStatements or eAdvice?
How can I save a copy of an eStatement or eAdvice slip to my computer?
If I can't view Chinese fonts in PDF files what should I do?
Why are emails from HSBC sent to my spam folder instead of my inbox?
How can I cancel my eStatements and eAdvice service?
Can I change the email address my eStatement and eAdvice messages are sent to?
What is the pre-set password for my eStatement and eAdvice files?
Pay and transfer
What is 'Pay & transfer'?
How can I register an account as "My payees"? Do I need my Security Device / Mobile Security Key?
How can I find my payee list for fund transfer?
How can I change my payee's details?
Why do I have to wait for 6 hours after adding a new payee before I can proceed with Global Transfers to third-party HSBC accounts?
Can I add multiple new payees and make global transfers to their HSBC accounts before they become active?
Will I be allowed to place Global Transfer instructions to the newly added payee's HSBC account before the payee is active?
Will I get a notification when the newly added global transfer payee becomes active?
Can I cancel the Global Transfer initiated to the newly added payee's HSBC account before the payee is active?
How do I modify or delete a scheduled fund transfer?
What is Quick Transfer?
What is the difference between 'Quick Transfer' and 'Pay & transfer'?
What is 'My payee' and how to use it for making transfers?
Do I need my Secure Device / Mobile Secure Key to transfer to an account that is not yet registered in 'My payees'?
How can I change the transfer limits for my payees?
How can I find my existing standing instructions?
What is ‘Top up HSBC accounts via eDDA’ service?
How do I use ‘Top up HSBC accounts via eDDA’ service?
What is the Electronic Bill Presentment and Payment service (EBPP)?
How can I set up the EBPP service?
Can I add a parent or friend's utility bill to my EBPP service?
How long does EBPP enrolment take?
How will I know if a new eBill has arrived?
How long will the records in the eBill summary be retained?
I have enrolled my water bill with HSBC. Can I enrol the same bill at another bank?
Can I register non-Hong Kong dollar bills with EBPP?
Why doesn't my merchant provide payment eReceipt service?
I found that the information in the payment eReceipt was incorrect. What should I do?
Why do I receive a payment eReceipt even though I have not made any payment to the merchant?
My eBill has been overdue but the eBill has indicated that the merchant does not allow overdue payment. Am I still able to pay it now?
What is the difference between payments and fund transfers?
For fund transfers made to other banks or overseas, what are the maximum number of characters allowed in the beneficiary fields?
When should I use bill payment instead of fund transfer?
Is there a charge for making payments online?
What is the lead-time for settling my bill payment?
Can I still pay a bill online if I don't know the merchant's bank and branch codes?
What is the cut-off time for bill payments?
How do I change the date of a forward-dated bill payment?
Can I change the date of a scheduled bill payment?
Can I set up forward-dated bill payment instructions?
What is the largest bill payment I can make?
How can I change my daily bill payment transaction limits?
If I have made a bill payment in error what should I do?
What should I do if my credit card bill payment is rejected?
If I make a mistake on a bill payment will I lose money?
How does e-Cheque work?
How do I deposit an e-Cheque?
Will I still be able to use paper cheques?
How can I stop payment of an e-Cheque?
What should I do if I make a mistake when issuing an e-Cheque?
How do I find out more information on e-Cheque?
Who is eligible to use the e-Cheque Services?
Is there any charge on e-Cheque services?
Does e-Cheque support bearer cheque?
What should I do if I cannot preview an e-Cheque in PDF format on my computer or mobile device?
What is a Bank-Cert?
Can I use this Bank-Cert for other Internet Banking services?
Will the Bank-Cert registration incur any fee and will it get expired?
When will the funds of my e-Cheque be deposited?
Can I print out an e-Cheque and deposit it as a paper cheque?
Is there a daily limit to the e-Cheque amount that can be deposited?
Is there a daily limit for the number and amount of issued e-Cheques?
Can I issue a post-dated e-Cheque?
Can I check the status of the issued/ deposited e-Cheque(s)?
What are the service hours and cut-off time of the e-Cheque services?
How to report if my account has been stolen and an e-Cheque has been issued?
How can I verify the validity of a received e-Cheque? Why the certificate in e-Cheque PDF is invalid?
Can issued e-Cheque be edited?
Can I cancel "stop e-Cheque" request?
Why can't I perform a stop e-Cheque request when the e-Cheque status is "Pending settlement"?
Can I download the e-Cheque PDF via mobile devices?
Can I deposit e-Cheque to mainland China?
What are the constraint for Hong Kong residents depositing RMB e-Cheque in mainland China?
Where could I check deposit bank's acceptance?
Is the RMB cheque cross border settlement limit shared by e-Cheque and paper cheque or e-Cheque has a separate limit?
Can non-Hong Kong residents issue a RMB e-Cheque and present it to the banks in Guangdong Province (including Shenzhen)?
Is there any restriction on nationality or cheque amount for issuing a HKD/USD e-Cheque to present in Guangdong Province and Shenzhen?
Is there any additional requirement to present e-Cheque in Mainland China?
Physical Security Device
We are no longer issuing physical Security Device (except to customers with accessibility needs). If you are still using a physical Security Device, you may switch to Mobile Security Key via HSBC HK App with a few steps. Refer to our step-by-step guide.
If you are looking for information on Mobile Security Key, you may read our Mobile Banking FAQ.