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Bank anywhere, anytime with phone banking from HSBC

A single number for all your phone banking services.


  • Access your bank account, deposits,  make transactions and payments over the phone
  • Find branches and ATMs
  • Report lost credit or ATM cards
  • Make enquiries on Personal Internet Banking
  • Make personal loan, mortgage and other enquiries
  • Manage your investment and credit card services
  • Access insurance and MPF services

 Call to find out more

HSBC Premier customers

(852) 2233 3322

HSBC Advance customers

(852) 2748 8333

Other customers

(852) 2233 3000

See the hotline opening times

  • Your phone banking PIN
  • Reset phone banking PIN
  • Enrol Voice ID

Steps for instant registration. 1. Call the respective hotline. 2. Register new phone banking service with your ATM card or credit card number and the respective ATM PIN. 3. Set up and confirm phone banking PIN. 4. Complete registration.

Registration is easy

  • Phone the respective hotline
  • Use any of your ATM or credit cards and respective PIN to register

Your phone banking PIN

With one single PIN, you can use it even when you set up new accounts and services. Just use any bank account or credit card number registered in your name plus your phone banking PIN to access the service. Joint account holders also need to provide separate identity document numbers or dates of birth.

Resetting your phone banking PIN

You can reset your PIN by calling the hotline number, or at any HSBC ATM in Hong Kong.

For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Visit any HSBC branch to restore your previous limit.


HSBC Voice ID is now available. Voice ID uses advanced voice biometric technology to verify your identity with your unique voice.

Making phone banking safer than ever.

  • Access phone banking through your voice
  • No need to use your phone banking PIN
  • Easier and safer to access your account through phone banking services

How voice biometrics works

HSBC Voice ID is a new technology that enables customers to use just their voice to verify when calling our phone banking hotline. With the use of Voice Biometrics, HSBC Voice ID creates your unique voiceprint which is used for verifying your identity. A voiceprint combines both physical factors (e.g. vocal tract, mouth shape and size, nasal passage) and behavioral factors (e.g. speed of speech, pronunciation and emphasis, accents).

How to enrol in Voice ID services1:

How to enrol in Voice ID services

1Once you have successfully enrolled in Voice ID services, we will use Voice ID to identify you automatically when you call us for phone banking services going forward. However, you may still be required to input your phone banking PIN, one-time passcode via SMS or answer extra security questions in some instances or for certain transactions or instructions.

All you need to do to enjoy Voice ID service after enrolment:

You can then use the HSBC Voice ID passphrase "I will need your help with something" instead of your phone banking PIN the next time you call either the HSBC Premier, HSBC Advance, or HSBC Personal Banking hotline, depending on your account type.

Got a question?

Please see our FAQs

Terms and Conditions apply.

Important notice: Making phone banking even more secure

We are required to send you a text message notification when you carry out these transactions through phone banking:

  • Transferring money to an unregistered third party account
  • Making a bill payment to a merchant in the Securities and Brokers, Sport and Leisure or Finance Company categories

Please update your mobile number using Personal Internet Banking or phone banking during office hours. If we don’t have a valid mobile number from you to send an SMS text message notification, you won’t be able to carry out these transactions using phone banking.

Starting from 20 November 2016, to complete the below designated instructions via phone banking, in addition to verification of phone banking PIN or Voice ID, we also need to verify the one-time passcode sent by SMS. A notification will be sent to the customers' pre-registered mobile number and/or e-mail address once the transaction is completed. For details, please contact our phone banking customer service officer.

  • Change personal information and address (including mobile phone/residential telephone number/work telephone number, e-mail address and correspondence address)
  • Phone banking non-registered account transfer
  • Set overseas ATM withdraw limit
  • ATM and credit card PIN request
  • Reset phone banking PIN
  • Personal phone banking service enrolment
  • Autopay modification (limit increase)
  • Standing instruction modification (amount increase)
  • Change personal internet banking security details
  • Security device activation / Mobile Security Key activation & reset
  • Request a cheque book
  • Account conversion to HSBC Premier
  • Bill payment for designed merchants - 'Finance merchants', 'Securities broker', 'Sports and leisure'

Please ensure you have a valid mobile phone number updated in your bank records and get your mobile phone ready to carry out the transactions. Please note that SMS may take longer to receive overseas.

If needed, please update your mobile number using Personal Internet Banking with your Security Device / Mobile Security Key or through phone banking# or visit our branches during office hours.

# If you have changed your mobile phone number and the pre-registered one is no longer available to receive the one-time passcode sent by SMS, please update your new mobile phone number using Personal Internet Banking or visit our branches during office hours.

Code of practice (CoP) on person-to-person marketing calls

The CoP promotes good practice. It is issued by HKAB and the DTC Association and endorsed by the Office of the Telecommunications Authority.

Find out moreabout Code of practice (CoP) on person-to-person marketing calls

Contact us

By Phone

HSBC Premier customers call
(852)2233 3322 (852) 2233 3322

HSBC Advance customers call
(852) 2748 8333 (852) 2748 8333

Other customers call
(852) 2233 3000 (852) 2233 3000

At an HSBC branch

Find your nearest Branch

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