Access the full range of automated banking services or speak to a customer service officer, all on a single number.
A single number for all your phone banking services.
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HSBC Premier customers
(852) 2233 3322
HSBC Advance customers
(852) 2748 8333
(852) 2233 3000
Registration is easy
Your phone banking PIN
With one single PIN, you can use it even when you set up new accounts and services. Just use any bank account or credit card number registered in your name plus your phone banking PIN to access the service. Joint account holders also need to provide separate identity document numbers or dates of birth.
Resetting your phone banking PIN
You can reset your PIN by calling the hotline number, or at any HSBC ATM in Hong Kong.
For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Visit any HSBC branch to restore your previous limit.
We are required to send you a text message notification when you carry out these transactions through phone banking:
Please update your mobile number using Personal Internet Banking or phone banking during office hours. If we don’t have a valid mobile number from you to send an SMS text message notification, you won’t be able to carry out these transactions using phone banking.
The CoP promotes good practice. It is issued by HKAB and the DTC Association and endorsed by the Office of the Telecommunications Authority.
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