Access the full range of automated banking services or speak to a customer service officer, all on a single number.
A single number for all your phone banking services.
Call to find out more
HSBC Premier customers
(852) 2233 3322
HSBC Advance customers
(852) 2748 8333
(852) 2233 3000
With one single PIN, you can use it even when you set up new accounts and services. Just use any bank account or credit card number registered in your name plus your phone banking PIN to access the service. Joint account holders also need to provide separate identity document numbers or dates of birth.
You can reset your PIN by calling the hotline number, or at any HSBC ATM in Hong Kong.
For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Visit any HSBC branch to restore your previous limit.
HSBC Voice ID is now available. Voice ID uses advanced voice biometric technology to verify your identity with your unique voice.
HSBC Voice ID is a new technology that enables customers to use just their voice to verify when calling our phone banking hotline. With the use of Voice Biometrics, HSBC Voice ID creates your unique voiceprint which is used for verifying your identity. A voiceprint combines both physical factors (e.g. vocal tract, mouth shape and size, nasal passage) and behavioral factors (e.g. speed of speech, pronunciation and emphasis, accents).
1Once you have successfully enrolled in Voice ID services, we will use Voice ID to identify you automatically when you call us for phone banking services going forward. However, you may still be required to input your phone banking PIN, one-time passcode via SMS or answer extra security questions in some instances or for certain transactions or instructions.
You can then use the HSBC Voice ID passphrase "I will need your help with something" instead of your phone banking PIN the next time you call either the HSBC Premier, HSBC Advance, or HSBC Personal Banking hotline, depending on your account type.
Please see our FAQs
We are required to send you a text message notification when you carry out these transactions through phone banking:
Please update your mobile number using Personal Internet Banking or phone banking during office hours. If we don’t have a valid mobile number from you to send an SMS text message notification, you won’t be able to carry out these transactions using phone banking.
Starting from 20 November 2016, to complete the below designated instructions via phone banking, in addition to verification of phone banking PIN or Voice ID, we also need to verify the one-time passcode sent by SMS. A notification will be sent to the customers' pre-registered mobile number and/or e-mail address once the transaction is completed. For details, please contact our phone banking customer service officer.
Please ensure you have a valid mobile phone number updated in your bank records and get your mobile phone ready to carry out the transactions. Please note that SMS may take longer to receive overseas.
If needed, please update your mobile number using Personal Internet Banking with your security device or through phone banking# or visit our branches during office hours.
# If you have changed your mobile phone number and the pre-registered one is no longer available to receive the one-time passcode sent by SMS, please update your new mobile phone number using Personal Internet Banking or visit our branches during office hours.
The CoP promotes good practice. It is issued by HKAB and the DTC Association and endorsed by the Office of the Telecommunications Authority.
Find out moreabout Code of practice (CoP) on person-to-person marketing calls