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Bank anywhere, anytime with phone banking from HSBC

A single number for all your phone banking services.


  • Access your bank account, deposits,  make transactions and payments over the phone
  • Find branches and ATMs
  • Report lost credit or ATM cards
  • Make enquiries on Personal Internet Banking
  • Make personal loan, mortgage and other enquiries
  • Manage your investment and credit card services
  • Access insurance and MPF services

 Call to find out more

HSBC Premier customers

(852) 2233 3322

HSBC Advance customers

(852) 2748 8333

Other customers

(852) 2233 3000

See the hotline opening times

  • Your phone banking PIN
  • Reset phone banking PIN

Steps for instant registration. 1. Call the respective hotline. 2. Register new phone banking service with your ATM card or credit card number and the respective ATM PIN. 3. Set up and confirm phone banking PIN. 4. Complete registration.

Registration is easy

  • Phone the respective hotline
  • Use any of your ATM or credit cards and respective PIN to register

Your phone banking PIN

With one single PIN, you can use it even when you set up new accounts and services. Just use any bank account or credit card number registered in your name plus your phone banking PIN to access the service. Joint account holders also need to provide separate identity document numbers or dates of birth.

Resetting your phone banking PIN

You can reset your PIN by calling the hotline number, or at any HSBC ATM in Hong Kong.

For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Visit any HSBC branch to restore your previous limit.

Important notice: Making phone banking even more secure

We are required to send you a text message notification when you carry out these transactions through phone banking:

  • Transferring money to an unregistered third party account
  • Making a bill payment to a merchant in the Securities and Brokers, Sport and Leisure or Finance Company categories

Please update your mobile number using Personal Internet Banking or phone banking during office hours. If we don’t have a valid mobile number from you to send an SMS text message notification, you won’t be able to carry out these transactions using phone banking.

Code of practice (CoP) on person-to-person marketing calls

The CoP promotes good practice. It is issued by HKAB and the DTC Association and endorsed by the Office of the Telecommunications Authority.

Find out moreabout Code of practice (CoP) on person-to-person marketing calls

Contact us

By Phone

HSBC Premier customers call
(852)2233 3322 (852) 2233 3322

HSBC Advance customers call
(852) 2748 8333 (852) 2748 8333

Other customers call
(852) 2233 3000 (852) 2233 3000

At an HSBC branch

Find your nearest Branch

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