Table of contents
Useful links
Pay and Transfer
Request to reverse an incorrect transaction
Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. In case any funds are deposited to a wrong account by mistake, please contact us for assistance as soon as possible. We will help you contact the payee to return the funds provided that all the necessary information is received by us. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately.
Global payments
What are the cut-off times for global payments via telegraphic transfer on HSBC Online Banking and HSBC HK Mobile Banking App?
Transfer instructions are processed between 8.15am and 5.55pm, Monday to Friday, and 8.15am to 11.55am on Saturday, excluding Hong Kong public holidays.
You can send transfer instructions whenever you like but requests received outside the times listed above are processed on the next business day.
Applications for same day value are subject to cut-off times related to the time zone of the destination and/or the requirements of the settlement banks. This means that your account may be debited before the value day. We are not liable for any interest expense or loss incurred as a result.
What is the cut-off time for outward telegraphic transfer in Renminbi?
We process outward telegraphic transfer instructions in Renminbi from 8.15am to 4.00pm, Monday to Friday (excluding Hong Kong public holidays).
You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day.
Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. For example, they will not process payments during holidays in mainland China, such as Labour Day and National Day.
Do I need to pay a fee when making a transfer to an overseas account?
A local service charge will be applied to all global payments via outward telegraphic transfer. This fee is waived for HSBC Jade and HSBC Premier customers doing transfers via HSBC Online Banking and HSBC HK Mobile Banking App to their own HSBC accounts overseas (including joint accounts).
If you request for any overseas handling charges to be paid by yourself rather than by the payee, an overseas service charge will be deducted from your account separately at a later date, once the charge has been charged back by the overseas banks. This can include charges levied by the payee's bank and any other banks used to send the transfer.
We'll tell the overseas banks how you prefer to pay overseas charges. The final charge settlement will be subject to the practice adopted by the overseas banks.
What currencies can I use for overseas fund transfers?
Any currency supported by both the sending and receiving accounts.
What is the exchange rate for global payments after cut off times?
You can quote the exchange rate at anytime. The exchange rate indicated by the bank only applies to immediate transfers. The exchange rates executed for future-dated transfers or transfers after cut off times (Monday to Friday 8:15am - 5:55pm, Saturday 8:15am - 11:55am, excluding public holidays) will be based on the exchange rate indicated by the bank on the day the instruction is effected.
If you're quoting an exchange rate outside of the normal trading hours (Monday 7:00am HKT to Saturday 4:15am HKT during US daylight saving or 5:15am HKT during non-US daylight saving) or on Hong Kong public holidays, the rate provided will have a wider bid/ask difference.
What information do I need to send money?
Depending on the country/territory you are sending to, you'll need one or more of the following details:
- Bank code/sort code
- SWIFT code / BIC (Bank Identifier Code)
- IBAN (International Bank Account Number)
- Account number
- Payee full name
- Payee address
- Purpose of payment
The usual way to obtain the bank details is to contact the payee directly and request the details from them.
What currencies are supported?
Send money via SWIFT in currencies including:
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Swiss Franc (CHF)
- Renminbi (RMB)
- Euro (EUR)
- Pound Sterling (GBP)
- Hong Kong Dollar (HKD)
- Japanese Yen (JPY)
- New Zealand Dollar (NZD)
- Singapore Dollar (SGD)
- Thai Baht (THB)
- United States Dollar (USD)
and others.
If your desired currency is not listed on HSBC HK Mobile Banking App, please proceed to HSBC Online Banking.
FPS
General
What is FPS?
FPS is a payment service platform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via our online and mobile banking. It will be available 24/7, free of charge* and covering participating local banks and financial institutes with Stored Value Facility (SVF) licenses.
Traditional fund transfers require the payee’s bank account number, but FPS supports payments made using the payee’s mobile number, email address, FPS Identifier or HKID. FPS also allows registered payees to use a QR code to receive payments (a Mobile Security Key or Security Device might be required to complete the transaction).You can also receive payments and transfers from institutions, corporates and the HKSAR government via your Hong Kong ID number.
* There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.
What can I do with 'FPS payment' (under 'Pay and transfer') on the HSBC HK Mobile Banking app?
You can make quick payments via FPS. It's faster than a usual transfer as it only supports payments to Proxy IDs. It also automatically makes the payment from your default debit account and sends it to your payee's default account, which means you won't have to make as many selections to complete the transaction.
But if you need more flexibility in making a transaction - such as transferring money via an account number, setting future-dated payments and adding recipients to 'My payees - you should use 'Transfers' instead, which can also be found under 'Pay and transfer'.
What are the benefits of using FPS?
FPS is a simpler, quicker way to send money to people and merchants across participating local banks and Stored Value Facilities (SVF) operators in Hong Kong. You can pay merchants by scanning a QR code or make transfers to your friends just by inputting a mobile number, email address or FPS Identifier. You can also have friends send money directly to your bank account as well as transfer money to HSBC and non-HSBC local credit cards to settle statement balance.
Can I use FPS when I am outside of Hong Kong?
You can make FPS transactions to participating local banks and Stored Value Facilities (SVF) operators in Hong Kong from anywhere in the world as long as you can log on to Personal Internet Banking or the HSBC HK Mobile Banking app.
Can I use FPS to send money to people or businesses that use a foreign bank account?
No. You can only make FPS transactions to people or businesses that use banks or Stored Value Facilities (SVF) operators in Hong Kong that have participated in FPS.
Can I send or receive money from other payment service providers like Alipay?
Yes, you can pay other participating payment service providers via FPS.
Registration
Who is eligible for FPS?
As long as you have an HSBC HKD or CNY bank account and have registered for online banking, you're eligible to register for FPS by linking your account to a valid mobile number, email address or FPS Identifier. To register for FPS with your HKID number, you'll have to have an account opened with us using your HKID as a document of identification.
How long does the FPS registration take to process?
Registration is almost instant. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page.
How will I know if I have successfully registered for FPS?
You'll receive a text message confirmation if you've registered for FPS with your mobile number, or by email if you used your email address, FPS Identifier or HKID.
You can also check your FPS registration status on the HSBC HK Mobile Banking app. Simply select your profile in the top right corner, go to 'Pay and transfer', then choose 'Register or view FPS registration'.
Alternatively, you can check it in online banking by going to 'Register or view FPS registrations'.
Will my FPS Identifier change if I deregister it and then register it again?
If you deregister your FPS Identifier, you will receive a new FPS Identifier the next time you register. You will also be able to link the FPS Identifier to a different account if you wish.
If I am using a mobile number as a Proxy ID, does it have to be a Hong Kong number?
No, you can register with a foreign number. You will receive an SMS notification upon successful registration.
Do I need to include the country code when I am registering my mobile number?
Only if you are using an overseas number. If you are using a Hong Kong mobile number, the country code will be prefilled.
If I update my mobile number or email address on FPS during registration, how long will it take for the changes to go into effect?
Any changes you make during FPS registration will be updated immediately, and your bank record will be updated accordingly. You will receive a notification to show that your information has changed.
After registration, how do I update my mobile number or email address?
You can update your contact details via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. Instructions on how to update can be found on our 'Change contact details' page.
Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. You will need to register for FPS again with your new mobile number / email address via online banking.
To pay and receive money via FPS, do I need to link a bank account to a Proxy ID (mobile number, email address or FPS identifier)?
To receive money via a Proxy ID, you need to register for FPS by linking your Proxy ID to a bank account. To receive money to a bank account via FPS, no registration is required. Please advise your payer to choose HSBC (bank code 004) as the payee’s bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number.
To send money to payees who have registered for FPS, you don’t have to be registered for FPS beforehand.
How many HSBC receiving accounts can I link to one Proxy ID?
You can only link one HSBC account for each Proxy ID. However, you can use a different HSBC account for each separate Proxy ID. That means you could have one linked to your mobile number, one to your email address and one linked to an FPS Identifier.
Can I change which HSBC account I link to my Proxy ID?
Yes, you can change it. To do it on the HSBC HK Mobile Banking app, go to 'Profile', find 'Pay and transfer' and select 'Register or view FPS registration'.
To change it in online banking, go to 'Register or view FPS registrations'.
After FPS registration, can I change HSBC from my default receiving bank to non-default?
Yes. If you choose not to use HSBC as your default receiving account, your most recently registered account will become your new default. If you want to make HSBC your default account again, just check the box beside 'Set HSBC as a default bank when receiving money'. Please note that you can't undo this setting.
Can I deregister from FPS?
Yes, you can deregister via Personal Internet Banking or the HSBC HK Mobile Banking app.
Why can't I see any buttons in the HSBC HK Mobile Banking app for FPS registration?
FPS registration in the HSBC HK Mobile Banking app is only supported for iOS / iPadOS versions 12.2 or above, and Android OS versions 6.0 or above.
Please update the operating system on your device and download the latest version of the HSBC HK Mobile Banking app, then try again.
Alternatively, you can register for FPS via online banking.
Transaction
How can I send and receive money using FPS?
Simply log on to the HSBC HK App, tap on 'Pay & Transfer' and then select 'Other local payees/FPS'.
To receive money via FPS using your Proxy ID (mobile number, email address, FPS Identifier) or personalised QR code, you'll need to first register for FPS via the app or HSBC Online Banking. You'll be able to easily receive money when people key in your Proxy ID or scan your QR code.
You can also receive money to your bank account directly without registering for FPS. Tell your payer to choose HSBC (bank code 004) as the receiving bank, and then enter your 10- or 12-digit HSBC account number.
Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number.
What does the ‘Make a transfer’ function under 'FPS' on the HSBC HK Mobile Banking app let me do?
This lets you make quick payments using FPS. It's faster than a normal transfer because it only supports payments to Proxy IDs. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction.
For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Transfer' feature under the main menu.
Does it incur any charges if I send money to another bank account via FPS?
There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.
Does FPS support currency exchange?
For now we only support transfers of HKD to HKD or CNY to CNY via FPS. To use other currencies, you need to do a transfer via account number.
Is there a function where I can send someone a request to pay me?
There is no specific function for requesting a payment, but you can ask someone to send you money by providing your Proxy ID or QR code. You may even embed a specific amount in your QR code when receiving money. Please remember that when you show a QR code to request payment, people might be able to see your mobile number or email address if you are using it as your Proxy ID. To keep this information confidential, you may use FPS Identifier as your Proxy ID instead.
Can I set up recurring transfers with FPS?
Unfortunately, recurring transfers cannot be set up using Proxy ID. However, you can set up a recurring transfer using your payee's bank account number via 'Other local payees/FPS'.
How do I add a new payee? Is it the same as before?
It is mostly the same process, but instead of using the payee's account number, now you can use their mobile number, email address or FPS Identifier, as long as they have already registered with FPS.
Can I still use e-Transfer or Express Transfer for HKD and CNY transfers?
You will not see the options e-Transfer or Express Transfer anymore as most transfers will be done via FPS. However, if the payee's bank does not support FPS, we will still send the money via Express Transfer.
How long in advance can I set a future payment? Does the 45-day maximum still apply?
Yes, it's the same as before: 45 days including holidays.
Why was my payment to a registered payee rejected? It worked before.
As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.
Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.
Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).
Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.
As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.
Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.
Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time?
Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.
To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.
Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.
QR Code Payment
What do the new 'Pay with FPS' and 'Show my FPS QR code' functions let me do?
The new 'Pay with FPS' button allows you to send money by scanning a QR code (even one from your photo album), or entering the other person's mobile number, email address or FPS Identifier. This feature will use money from your daily small-value payment limit.
'Show my FPS QR code' brings up your personal QR code, which you can show someone so they can scan it to send you money.
Is it safe to pay via QR code?
Yes, it is generally safe to pay via QR code. When you use the 'Pay with FPS' function to scan a QR code, the HSBC HK Mobile Banking app will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. These are unique to your device and cannot be used by anyone else.
Do I have to log on to use the 'Pay with FPS' or 'Show my FPS QR code' functions?
If you have activated Mobile Security Key or biometric authentication, you can use the 'Pay with FPS' and 'Show my FPS QR code' functions before logging on. However, you will need to log on before making transactions or changing your settings. If you have not yet activated Mobile Security Key, 'Pay with FPS' or 'Show my FPS QR code' won't be available, but you can still perform small-value transactions after logon.
Will my QR code in 'Show my FPS QR code' change?
Your QR code will change when you change your Proxy ID, such as changing from using your email address to using your mobile number. It will also change when you embed a different payment amount or currency.
I just paid someone via their FPS QR code. Can I save them to 'My payees'?
Unfortunately, you will not be able to add them to 'My payees' after paying by QR code.
However, you can use their Proxy ID (i.e. mobile number, email address, FPS identifier) or bank account to add them to 'My payees' via 'Other local payees/FPS' on the Pay & Transfer tab.
Does the QR code scanner in 'Pay with FPS' function work with non-FPS QR codes?
No. The QR code scanner in 'Pay with FPS' only works with FPS QR codes.
Does the QR code in 'Show my FPS QR code' function work with non-FPS QR code scanners?
No. Your QR code can only be scanned by mobile apps that support FPS.
I'm trying to scan a QR code to send money but it's not working. Why not?
Please check with your payee to make sure their QR code is a valid FPS QR code and that it is up to date.
Can I make a future-dated payment with QR code payment functions?
Unfortunately, the QR code payment function doesn't support future-dated payments. To set up future-dated payments, simply log on to the HSBC HK App, select 'Pay and Transfer' > 'Other local payees/ FPS'.
Are there transfer limits using QR code?
You can transfer up to HKD10,000 daily via QR code when sending money to family and friends.
For all merchants, you can transfer up to HKD10,000 daily when sending money to ecommerce, retail companies, and public utilities.
For selected merchants, you can transfer up to a limit of HKD400,000 daily via QR code, depending on your current non-registered account limit (for Internet/Mobile banking or across channels) and its remaining daily limit, whichever is lower.
You can log on to Personal Internet Banking and visit ‘My banking’ > ‘Daily payment and transfer limits’ > ‘To non-registered accounts’ to check or adjust your daily limit for non-registered accounts.
In-app Payment
How does FPS in-app payment work?
FPS in-app payment in the HSBC HK Mobile Banking app lets you pay for your purchases with Faster Payment System (FPS) without having to leave your merchant's app. When prompted on the merchant's app, choose to pay by FPS. You can then select your HSBC HK Mobile Banking app from the payment options. You'll be asked to verify your payment details and authorise the payment with your biometric authentication or your Mobile Security Key password.
If your payment is successful, you'll receive an SMS and email notification from us. You'll also receive a confirmation from the merchant once your order goes through.
Who can use FPS in-app payment?
Use this function if you've:
- downloaded HSBC HK Mobile Banking app
- activated your Mobile Security Key
- chosen a selected debit account
- set up a small-value payment limit
If you're an iOS user, make sure you've already enabled your biometric authentication on your device.
Which merchant apps accept FPS in-app payment through the HSBC HK Mobile Banking app?
Any merchant app that supports FPS inbuilt app payment.
Can I place an order on one device and pay for it with the HSBC HK Mobile Banking app on a different device?
No, you need to place your order and pay for it with the HSBC HK Mobile Banking app using the same mobile device. For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device.
Are there any payment limits for FPS in-app payment with HSBC HK Mobile Banking app?
Yes, your payments count towards your small-value payment limit, which is shared across other payment methods via HSBC HK Mobile Banking app or Personal Internet Banking website.
You can view and change your limit in 'Small-value payment limit' under 'Settings' on the HSBC HK Mobile Banking app.
How will I know if the FPS in-app payment goes through?
If your payment is successful, you'll receive an SMS and email notification from us. To confirm your order, check with the merchant via their app or contact them directly.
Quote your bill reference number if you need to raise an enquiry or resolve a dispute with the merchant. This reference number can be found in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website. We don't handle disputes on our end.
I have a dispute with the merchant. What should I do?
In the case of a dispute, contact the merchant directly, quoting your bill reference number. You can find this reference number in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website.
I want a refund. What should I do?
Contact the merchant directly for refunds. Have your bill reference number ready as you'll need to quote it. You can find the reference number in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website.
If I see the payment failure error message multiple times, what can I do?
In this case, please choose another payment method available from the merchant's app.
Quick Transfer
What's the difference between 'Quick Transfer' and 'Pay or transfer'?
'Quick Transfer' is a feature found on the 'My accounts' dashboard in Online Banking. It allows you to transfer money between your own HSBC Hong Kong accounts and send small-value payments of Hong Kong dollars and Renminbi to people and businesses in Hong Kong.
Quick Transfer' supports payments via payee’s phone number or email address.
'Pay or transfer' allows you to transfer larger amounts between your own accounts, as well as to people and businesses. With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. You can also choose between immediate transfers, future dated payments or recurring payments.
'Pay or transfer' supports payments via payee’s phone number, email address or FPS Identifier.
How do I enable the Quick Transfer function?
If you've already set a default debit account and daily small-value payment limit, you won't need to set again. If you're a new user, you'll be guided through registering a default debit account and setting a daily small-value payment limit.
Can I use Quick Transfer to send money from a non-HKD or CNY account?
No. Quick Transfer only allows same-currency transactions, so you can send HKD to HKD accounts or CNY to CNY accounts. To transfer other currencies, you need to do the transaction via 'Pay or transfer'.
Autopay
How does FPS affect autopay?
If you have previously set up autopay instructions, they will automatically carry over to FPS. You won't have to set them up again.
I want to set up a new autopay instruction but I can't find the company name in the list.
Select ‘Others’ and then enter the merchant's bank account number or Proxy ID (mobile number, email address or FPS Identifier) to setup autopay for your bill.
I only need to enter a Proxy ID (mobile number, email address or FPS Identifier) to make payments with FPS. Can I also use a Proxy ID for autopay transactions?
If a merchant has registered for the FPS autopay function, you can use their Proxy ID to set up an autopay instruction. If the merchant hasn't registered for autopay – even if they are registered with FPS – you'll need the standard account information to set up an autopay instruction for them. If you are unsure, check with the merchant.
Payment Limit
How much money can I send to e-wallet using FPS?
The transfer limit depends on the top up limit of the particular e-wallet you are sending money to. Please refer to the policy of the e-wallet.
Where can I check my small-value payment limit?
You can view and change your limit in 'Small-value payment limit' under 'Settings' on the HSBC HK Mobile Banking app, or in 'Daily payment and transfer limits' in Personal Internet Banking.
What happens if I make a payment that exceeds my small-value payment limit?
You'll be asked to authenticate the transaction using your Mobile Security Key / Security Device.
Please note, you will not be able to proceed if you make a payment that exceeds your limit via 'Pay with FPS' on the HSBC HK App's log on page. To continue with your payment, please cancel the transaction, log on, go to 'Pay & Transfer' tab and select 'Other local payees/ FPS'.
Notification
When I send money to someone, will I know if the transaction was successful?
If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.
Will I be notified if someone sends money to my HSBC account?
Yes, you will receive a notification. The record will also show in your transaction history.
When I make a payment to someone at another bank, will they receive a notification?
That depends on your payee's receiver. Some will send them a notification, but some will not.
Transaction History
Where can I check my FPS transaction history?
You can see your FPS transaction history in your account details via HSBC HK Mobile Banking app or Personal Internet Banking. It will also appear on your bank statement, but some details such as message to recipient will not be shown.
What kind of information will the FPS transaction history display?
You can view the details for both payments you send and receive, including messages to payees or bill references to merchants.
The names displayed have different formats depending on the transactions. If you were the payee, you will see the sender’s full name. If you’ve sent money to someone, you’ll see a masked version of their name while they’ll see your full name. If you’ve sent money to a merchant, then you’ll see the merchant’s full name.
autoPay
When using autoPay, what do the 'Modify/Edit' and 'Delete' buttons do?
Clicking Modify/Edit allows you to change an existing or newly set up autoPay instruction. The Delete button lets you cancel an existing autoPay transaction.
When will my change to an autoPay order take effect?
Modification or deletion of existing autopay transactions will submit to merchant within 2 working days. The effective date is depends on the process from merchant.
How do I cancel an autoPay instruction with a 'Pending Set Up' status?
Simply click the Details button, then click Cancel. The transaction will then be cancelled.
How do I cancel my request to modify/edit or delete an autoPay instruction?
Simply click the Details button, then click Cancel. The pending modification or deletion instruction will then be cancelled.
What is the lead-time for setting up autoPay instructions?
The lead-time for setting up new autoPay instructions depends on the arrangement with particular merchants or recipients. Please check the lead-time with the merchant or recipient in question.
I can't find my autoPay recipient in the pull down menu. What should I do?
You can set up autoPay instructions no matter the recipients maintain accounts with HSBC or not.
To set up an autoPay to someone not in the pull down menu, select “Others Beneficiary, please specify…” in Category box. Then choose the bank code and enter the recipient’s bank account number and name.
How do I set up or manage an autopay instruction?
Select ‘autopay’ under ‘My Banking’ to set up new autopay instructions or manage existing ones.
How can I change the autopay <sequence type / frequency / payment count per period / amount / expiry date> for my bill?
You can review and change your autopay sequence type / frequency / payment count per period / amount / expiry date by selecting ‘Autopay’, then 'Manage autopay'.
What is 'Payment count per period' in 'Manage autopay'?
This is the maximum number of payments you want to allow in a specified period. For example, one payment per week or three payments per month, etc.
What is the difference between 'Collection amount' and 'Maximum amount' in 'Manage autopay'?
Collection amount: use this option when your payment amount is always the same (for example, a monthly subscription). Please note that the number you enter here must be the exact amount of your bill. If the numbers do not match, the autopay will be rejected.
Maximum amount: use this option if the amount of your payment is likely to vary each time (for example, your electricity bill). Enter the highest amount you think you will need to pay at one time. If your bill is less than that, autopay will cover it without using your total maximum amount. Please note that if your bill is higher than your maximum amount, the autopay instruction will be rejected and the payment will not go through.
What is the difference between 'One-off' and 'Recurrent' in 'Manage autopay'?
'One-off' is a payment that will only happen once, so autopay will cancel the instruction once it expires or the payment has been made, whichever comes first.
'Recurrent' is for payments that will happen on a regular basis, such as a monthly bill.
Payee and limit
Are there any limits on fund transfers?
If you've already registered the payee’s account with us, the maximum daily transfer limit is HKD3,000,000 per payee account.
For transfer to non-registered account, the maximum daily transfer limit is HKD400,000 per customer as payer. This limit is shared by Phonebanking, HSBC Online/Mobile Banking, local ATM and overseas ATM. The maximum sub-limit for Phonebanking and overseas ATM are HKD50,000 each, while for local ATM and HSBC Online/Mobile Banking are HKD400,000 each.
Note: If you submit more than one transfer request in the same day, the available transfer limit will be your daily transfer limit less the amount of the transfer that you have already requested/made.
How can I change my daily transfer limits?
You can change your limit anytime through HSBC Online Banking. Simply find 'My Banking' menu and select 'Daily payment and transfer limits'.
For security reasons, you'll need to handle limit increase requests in person at an HSBC branch or by using your Mobile Security Key/Security Device through HSBC Online Banking.
To keep your money secure, if you don't make any payments or transfer for a certain number of months, we'll reset your payment limits to zero. You can raise these limits by visiting a branch or by using your Mobile Security Key/Security Device through HSBC Online Banking.
| Limits |
Channel to increase | Inactive Period |
|---|---|---|
Payment limits for securities brokers, sports and leisure |
ATM, Personal Internet Banking and phone banking |
6 months (customers have not used the limits since establishment or after maintenance) OR 13 months (customers have not performed these types of transactions) |
Transfer limit for non-registered accounts |
Personal Internet Banking and phone banking |
6 months (customers have not logon to Personal Internet banking and phone banking / customers have not used the limits since establishment or after maintenance) OR 13 months (customers have not performed these types of transactions) |
Small-value payment limit |
Personal Internet Banking and the HSBC HK Mobile Banking app |
6 months (customers have not logon to Personal Internet banking, phone banking and mobile banking / customers have not used the limits since establishment or after maintenance) OR 13 months (customers have not performed these types of transactions) |
Are there any limits on money transfers between accounts encoded on the SAME account card ?
These are considered transfers between your own accounts and so there are no limits. However, a transfer to one of your accounts that is not encoded on your account card (for both debit and credit cards) would be considered a transfer to a non-registered account and subject to limits.
How do I register accounts for fund transfers?
To set up a new payee, log on to HSBC Online Banking and select 'My payees' under 'My banking' menu. Then select "Add a New payee" and fill in the payee details. (You will need your Security Device or Mobile Security Key.)
How can I change my transfer limits for registered payees?
To raise or lower your transfer limits for registered payees, log on to HSBC Online Banking and select ‘Daily payment and transfer limits’ under the ‘My banking’ menu. Please note that to raise your limit you will need to use your Mobile Security Key or Security Device.
Can I add the current account (i.e. with account suffix 001) of HSBC Integrated account as my registered payee?
To add a HSBC Integrated account as a registered payee, you need to first add the All-in-One integrated account number (with account suffix 833 or 888) as payee. When you made the local or global payments via HSBC Online and Mobile banking, you could retrieve that All-in-One integrated account from your payee list, and choose the specific account you want to make payment to (e.g. account suffix 001 referred as current account) .
Other Pay and Transfer FAQs
What is a standing instruction?
When you make a standing instruction, you authorise the Bank to transfer funds on your behalf to another account, or to make a specific payment to a third party on a specified day at regular intervals.
What are the benefits of making a standing instruction?
With a standing instruction you don't need to make repeated individual payments yourself.
What is the difference between an autoPay instruction and a standing instruction?
autoPay allows you to make payment regularly from an HSBC account to someone else.
It is most commonly used for bill payments/regular payments.
A standing instruction allows you to transfer funds for a fixed amount at regular intervals to other banks’ account.
Can I make fund transfers to anyone I choose?
Yes, as long as you know the full bank account details of the person or company you want to send money to. You can transfer funds to HSBC accounts and to accounts held with other banks, both in Hong Kong and overseas. There are some restrictions on renminbi transfers to China however - find out about Renminbi Services.
There are two fund transfer options available to you. To transfer larger amounts on a regular basis, register the destination account and use the registered transfer service. For smaller ad hoc transfers, use our non-registered service.
Can I make fund transfers in foreign currency?
Yes. You can make fund transfer in local or foreign currency involving currency exchange.
No matter transferring money to a local or an overseas account, you can select the currency you wish to transfer funds from the currency list when you place the transfer instructions.
How do I modify or delete a scheduled fund transfer?
You cannot modify scheduled fund transfer. Please go to "Pay & transfer > Manage payees / payments > View / delete future dated payments” page on Online Banking, find "⋮" symbol to the right of your instruction, then delete existing instruction and place a new one.
Why do I get an error message saying that 'Message to Recipient/Recipient's Bank contains invalid character. Please re-enter.' when I click 'Go'?
You'll get this error if you enter characters that are not supported, such as '–' or '!', in the Message to Recipient/Recipient's Bank box. The message should only contain:
- Numbers (e.g. 1,2,3)
- Letters (e.g. A, B, a, b)
- The following special characters: ? : . , ( )
For fund transfer requests, what is the maximum number of characters allowed in the payee fields?
| Payee details |
Local transfer by FPS |
Local transfer by RTGS |
|---|---|---|
| Payee account number |
34 digits |
34 digits |
| Payee name |
35 characters |
35 characters |
| Message to payee |
40 characters |
4 lines with 35 characters per line |
| Mobile number |
34 digits |
Not applicable |
| Email address |
34 characters |
Not applicable |
| FPS identifier |
11 digits |
Not applicable |
| Overseas transfer |
|
|---|---|
Payee account number |
34 digits or characters |
Payee name |
35 characters |
Payee address |
3 lines with 35 characters per line |
Message to payee |
4 lines with 35 characters per line |
Message to payee bank |
2 lines with 30 characters per line |
How long does it take to process local fund transfers?
Transfers within HSBC can be done instantly if you select today as the transfer date. In general, Hong Kong dollar/Renminbi transfers to other local banks can be done instantly . For transfers in euros or US dollars, the cut-off time is 5.45pm, Monday to Friday (excluding Hong Kong public holidays).
For all types of foreign currency transfers or Renminbi transfer, requests received after the cut-off time will be processed on the next business day or on the day you specified in your instructions.
How much does it cost to make transfers through HSBC Online Banking and HSBC HK Mobile Banking App?
Making Hong Kong dollar/Renminbi transfers to most of the banks in Hong Kong is free*.
Making foreign currency or Renminbi transfers to some Hong Kong banks will be charged HKD50. The amount will be confirmed on the Instruction Acknowledgement, which you will see in the HSBC Online Banking and HSBC HK Mobile Banking App message centre.
For overseas funds transfers, there is a local service charge of HKD50. For Renminbi Telegraphic Transfer to HSBC Group / branches in mainland China through HSBC Online Banking and HSBC HK Mobile Banking App, the service charge is waived. For overseas funds transfers via HSBC Global Transfers, the service is free for HSBC Jade, HSBC Premier and HSBC One customers making online transfers to their self-named or third-party overseas HSBC accounts (including joint accounts).
Please note that payees banks and any other banks used to send the transfer (both local and overseas) may impose additional charges, you can contact them directly about their fees.
* There is no charge from us if you pay money to, or receive money from accounts of other banks via FPS, but other banks may have different charging policies.
How do I make a Hong Kong dollar / renminbi transfer to a non-HSBC account?
1) Log on to your internet banking and select ‘Pay or Transfer’ under ‘Move money’ in ‘My banking’.
2) Choose which account you would like to transfer from and what type of transfer you want to make.
3) Decide if you want to pay someone via their mobile number, email address, FPS identifier or account number.
(To pay by bank account number, choose a bank from the pull-down menu. Then enter the account number and account holder's name.)
How do I make a Hong Kong dollar transfer to a registered account?
By selecting the account holder's name and account number from the pull-down menu and then entering the transfer amount.
Will my account name appear on the recipient's account details?
Your account name will only appear on the recipient's account details if their account is within HSBC. However, it will not appear if the recipient's account is a HKD Passbook Savings account.
How far in advance can I schedule a transfer?
Anytime from 1 to 45 days.
What happens if I have set up a transfer for a future date, but on that date I don't have enough funds in my account to cover the transfer?
In this case, the transfer will not be made. We will inform you by email that we have been unable to make the transfer.
We strongly recommend that you check your Personal Internet Banking email on the actual transfer day to confirm the status of your transfer request.
What should the payer put if I want to receive money via account number?
Please advise your payer to choose HSBC (bank code 004) as the payee’s bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number.
Is the bank able to confirm the payee account number so my instruction is not rejected?
We are unable to verify payee account information. Verification procedures adopted in different banks/countries may vary. For example for some banks, both account number and account name are used to verify inward remittances. Customer is advised to ensure the completeness and accuracy of payee account information provided.
ATM Chip Cards
Why does HSBC offer both UnionPay and PLUS network ATM chip cards?
To give you more ATM network options when travelling abroad, apart from the current UnionPay ATM card, we have introduced an additional chip card that uses the PLUS network.
The charge for using another bank’s ATM overseas is HKD20 for your UnionPay card and HKD40 for your PLUS network card. These fees are subject to change. You can get the latest figures by reading our bank tariff guide
Other ATM chip cards FAQs
Who can apply for a PLUS ATM chip card?
If you have an HSBC Integrated Account - such as HSBC Premier, HSBC One or our Personal Integrated Account - you can apply for a PLUS ATM chip card.
If I don't have an HSBC Integrated Account, can I apply for a PLUS ATM chip card?
To use the PLUS ATM chip card you must have an HSBC Integrated Account.
For details on the benefits of our integrated accounts or to open an account, call Customer Services on (852) 2233 3000 or visit any HSBC branch in Hong Kong.
Why is my UnionPay ATM chip card linked to my savings account and the PLUS ATM chip card to my current account?
Some overseas ATMs can't access multiple accounts. They can only connect to the primary account listed on the front of your card.
To allow you to access both your Hong Kong dollar savings and Hong Kong dollar current accounts overseas, we use your Hong Kong dollar savings account as the primary account for your UnionPay ATM chip card and your Hong Kong dollar current account as the primary account for your PLUS ATM chip card.
To use the PLUS ATM chip card abroad you'll need to activate the overseas ATM withdrawal limit before your departure as the default overseas ATM withdrawal limit is zero. You will also need to maintain sufficient funds in your Hong Kong dollar current account
How can I apply for a PLUS ATM chip card?
At any HSBC branch in Hong Kong or send a completed enrolment form to PO Box 72677, Kowloon Central Post Office, Kowloon.
Download the PLUS ATM chip card enrolment form [PDF].
When will I receive my new PLUS ATM chip card?
We'll send your ATM PIN and card collection information within 5 working days of receiving your application.
The UnionPay ATM chip card and PLUS ATM chip card look similar. How can I tell them apart?
You can differentiate the two cards based on these features:
| Features |
UnionPay ATM chip card |
PLUS ATM chip card |
|---|---|---|
| Account number |
Integrated Hong Kong dollar savings account - the last 3 digits of the account number are 833 or 888. |
Integrated Hong Kong dollar current account - the last 3 digits of the account number are 001. |
| ATM network logo (found on the right bottom corner of the back of your card) |
 |
 |
| Signature panel |
Signature required. Your signature will be verified by merchant for purchase transactions via UnionPay network. |
No signature required as no purchase transaction via Visa network is supported. |
My child has a UnionPay ATM chip card through their HSBC Premier - Junior Pack account. Can they apply for a PLUS ATM chip card?
We now only issue PLUS ATM chip cards to HSBC Premier Junior Pack cardholders. Your child can continue to use their existing UnionPay ATM chip card until the card expires or you can switch to a PLUS ATM chip card now. The PLUS ATM chip card for Junior Pack has to be activated within three months upon card issue date. The existing UnionPay ATM chip card will be deactivated once you activate the new card.
To apply for the PLUS card, Junior Pack account holders can call HSBC Premier on (852) 2233 3322 or visit any HSBC branch.
What are the fees for withdrawing cash with my ATM card in Hong Kong and abroad?
The ATM cash withdrawal fees per transaction are as follows:
| PLUS card |
UnionPay card |
|
|---|---|---|
| Overseas ATM cash withdrawal |
HKD40 |
HKD20 |
| Local cash withdrawal (HSBC ATM) |
Free | Free |
| Local cash withdrawal (non-HSBC ATM) |
HKD25 | HKD15 |
There is a difference in fee due to the usage of different networks.
Transaction fees change from time to time. You can get the latest figures by reading our Bank Tariff Guide
Can I keep using my UnionPay ATM chip card if I apply for a PLUS ATM chip card?
Yes, you can continue to use your current UnionPay ATM chip card even after we've issued your PLUS ATM chip card.
If I have already linked my bank account to my Visa or MasterCard credit card, do I still need to apply for a PLUS ATM chip card?
While some overseas PLUS network ATMs can access your bank account through your linked credit card, others will only be able to access your Visa or MasterCard credit card information. In that case, you would end up withdrawing cash from your credit card account and incur a cash advance fee. To enable you to operate both Hong Kong dollar savings and Hong Kong dollar current accounts overseas, the UnionPay ATM chip card is linked to your integrated Hong Kong dollar savings account while the PLUS ATM chip card is linked to your integrated Hong Kong dollar current account.
I could use my old magnetic stripe ATM card at PLUS and Cirrus network ATMs. Can I use these networks with my new UnionPay ATM chip card?
Your new UnionPay chip card can't be used on the PLUS/Cirrus network.
Your new ATM chip card can be used at:
- All HSBC ATMs, except those in Argentina, Brazil, France, Greece, Malta, Mexico, New Zealand and Turkey
- All Hang Seng ATMs
- UnionPay ATM and POS network in Hong Kong, China and many other countries/regions with exception of some UnionPay ATMs that are in the process of upgrading
If you have any questions, please contact us.
If you are travelling to a country/region where the UnionPay chip card is not supported, you may want to:
- Prepare enough cash in the local currency before you travel
Apply for an HSBC PLUS ATM chip card or link your Visa or MasterCard credit card to your HSBC account so you can access PLUS and Cirrus network ATMs abroad.
How do I link my Hong Kong dollar Visa or MasterCard to my HSBC account so I can use my credit card at overseas ATMs?
You can link your HSBC issued credit card to your bank account by calling HSBC phone banking at (852) 2233 3000 or by visiting a HSBC branch in Hong Kong. If you apply by phone, the processing time of your request will be two working days. Branch applications take four working days to process.
Once processed, you'll need to activate the link by visiting an HSBC or Hang Seng ATM in Hong Kong and using your credit card to make a withdrawal, transfer or balance enquiry.
If you don't have an ATM PIN for your credit card, you can apply for a new PIN at a branch or through Personal Internet Banking. If you have a phone banking PIN you can also request an ATM PIN by phone (Quick key: 5 then 3 then 3).
As a final step, you'll need to set an overseas ATM daily withdrawal limit for your credit card. You can do this through Personal Internet Banking, mobile banking, phone banking, at a branch or at an HSBC or Hang Seng ATM in Hong Kong.
How do I use my bank account-linked credit card at an overseas ATM?
You can use a linked credit card to withdraw money from a PLUS or Cirrus network ATM overseas. In most countries/regions, the ATM will give you the option to access these accounts:
- credit card account
- checking account or current account
- savings account
If the ATM you're using doesn't show these options, then any cash withdrawal you make will come from your credit card account. It will be treated as a cash advance and subject to a fee.
What makes chip cards more secure than magnetic stripe cards?
Chip cards include both a magnetic stripe and an embedded microchip. The data on the microchip is much more difficult to steal and use for unauthorised transactions when compared to a magnetic stripe.
While chip cards help protect you from fraud you should still keep your card safe and protect your PIN at all times
What is the daily withdrawal limit on my ATM card?
The maximum limits11 shared for both local and overseas withdrawals are:
- HSBC Premier Card HKD80,000
- Other personal customer cards HKD80,000
Withdrawing the maximum amount may require a few transactions, depending on the dispensing limit of the ATM.
To strengthen security controls for ATM services, the overseas ATM daily withdrawal limit (including cash advances) for all ATM and credit cards was pre-set to HKD0. If you have not yet set the ATM withdrawal limit, please do so for your credit card(s) or ATM card(s) through Personal Internet Banking, phone banking, HSBC Mobile Banking, any HSBC branch or any HSBC/Hang Seng ATM in Hong Kong.
11If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used.
What is the daily transfer limit for my ATM card? How can I activate the overseas ATM daily transfer limit?
The daily transfer limit refers to the maximum amount you can transfer to HSBC accounts that are NOT linked to customers' ATM/credit cards or Hang Seng accounts from HSBC or Hang Seng ATMs in Hong Kong.
To find your daily transfer limit, log on to Personal Internet Banking and go to My HSBC then to Maintain My Details. You can check your ATM transfer limit under View and Set Transaction Limit.
To strengthen security controls for ATM services, the overseas ATM daily transfer limit was pre-set to HKD0. If you have not yet set the ATM transfer limit, you can activate via Personal Internet Banking and our branches in Hong Kong.
How can I activate the 'Overseas ATM Daily Withdrawal Limit' (including cash advance) and 'Overseas ATM Daily Transfer Limit'?
For your security, the overseas daily withdrawal limit and overseas transfer limit for all ATM and credit cards is HKD0.
You can set a new overseas withdrawal limit through:
- Personal Internet Banking
- Phone banking
- Mobile Banking
- HSBC branch in Hong Kong
- HSBC or Hang Seng ATMs in Hong Kong
To set a new overseas transfer limit log on to Personal Internet Banking or visit a HSBC branch in Hong Kong.
What is the maximum ATM daily withdrawal limit for the HSBC Premier Junior Pack Cash Card or Cash Card Beneficiary Card? How can I activate the overseas ATM daily withdrawal limit?
The maximum ATM daily withdrawal limits shared with both local and overseas withdrawals are as follows:
| HSBC Premier Junior Pack Cash Card |
HKD80,000 |
| Cash Card Beneficiary Card |
HKD80,000 |
Withdrawing the maximum amount may require a few transactions, depending on the dispensing limit of the ATM.
You can activate overseas withdrawals on behalf of your child or family member by visiting a HSBC branch in Hong Kong. HSBC Premier customers can also activate withdrawals by phone banking.
The family member who holds the card can also activate overseas withdrawals themselves at a HSBC or Hang Seng ATM in Hong Kong.
How long does it take to activate overseas ATM withdrawals? Can I activate more than one card at a time?
To activate overseas withdrawals for multiple cards, you can select All cards at HSBC or Hang Seng ATMs in Hong Kong - this takes two working days to process.
Or if you're using Personal Internet Banking or mobile banking you can select multiple cards for activation - this will be processed instantly.
If you've registered your mobile phone number with us we'll confirm the activation by SMS text message. You can also check whether your request was processed via ATM, Personal Internet Banking, mobile banking or phone banking.
Reminder note: If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used.
Charity Donations
How can I tell which charities support the eReceipt service?
Charities that support the eReceipt service are marked with a special indicator on the charity donation list. Please note that in order to use the eReceipt service you can only make a donation by bank account transfer, not by credit card.
Other Charity donations FAQs
Can my charity donation eReceipt be used for tax reduction purposes?
Yes, it is officially accepted proof for tax purposes. The eReceipt is retained for up to 24 months for your reference. You can save it or print for your records.
If I do not provide the name of the donor can I request a charity donation eReceipt?
No, you must provide the donor's name if you request a donation eReceipt. The donor's name is essential if the receipt is to be used for tax purposes.