Pay and Transfer

Previously, I could send payment instructions to Oman payees using the Bank Identifier Code (BIC), but I can't anymore. Why?

With effect from 30 June 2025, remittance instructions to Oman payees need to include International Bank Account Number (IBAN), in line with their local regulations. If not, they’ll be rejected. Please check with your payee and ensure correct details before the transfer.

Remittance instructions to Oman payees will need an International Bank Account Number (IBAN) from 30 June 2025. But, my existing registered payee uses a Bank Identifier Code (BIC) in the current bank record. How do I change it to IBAN after the effective date?

Please delete your existing Oman payee. Check with your payee for updated information and register the payee again.

The new payee will be effective on the next working day. If you add a new payee outside business hours, it will take up to 2 business days. Meanwhile, the daily non-registered payee transfer limit of up to HKD400,000 will apply.

My existing standing instruction for remittance (TT SI) to my Oman payee uses a Bank Identifier Code (BIC) in the record. How do I change it to International Bank Account Number (IBAN) after 30 June 2025?

Please cancel your existing instruction (TT SI) and set up a new one with updated information, after checking with your payee.

Why can I transfer funds to my HSBC account in Canada via HSBC Global Transfers previously but now cannot?

There are changes to our Global Transfers services. With effect from 17 Mar 2024, we will no longer support transferring funds via Global Transfers to your self-named HSBC account in Canada. After this date, you can still make transfers to Canada via other global payment services where charges might apply.

Due to this change, from 17 March 2024 to 16 April 2024 (both dates inclusive), the HKD50 local charge for self-named telegraphic transfer from HSBC HK personal banking account to account in HSBC Bank Canada via HSBC HK App or Online Banking will be waived. The charge waiver is only applicable to HSBC personal banking account holders with HSBC Global Private Banking status, HSBC Premier Elite, HSBC Premier and HSBC One customers. Please note other charges might be imposed by correspondent and / or payee banks.

Please visit https://internationalservices.hsbc.com/international-banking/hsbc-canada-sale/#changes-to-payments-transfers for details.

Why can I transfer funds to my HSBC account in France via HSBC Global Transfers previously but now cannot?

There are changes to our Global Transfers services. With effect from 21 Dec 2023, we will no longer support transferring funds via Global Transfers to your self-named HSBC account in France. After the above-mentioned date, you can still transfer to France via other global payment journeys which charges might be imposed by correspondent and / or payee banks.

Why can I transfer funds to some accounts in HSBC New Zealand via HSBC Global Transfers previously but now cannot?

There are changes to our Global Transfers services. With effect from 30 Nov 2023, we will no longer support transferring funds via Global Transfers to your self-named or third-party HSBC account in New Zealand. Your relevant registered payee(s) will also be removed on the above-mentioned date. You will have to re-add them as new payee for other global payments in HSBC HK app or HSBC Online Banking. After the above-mentioned date, you can still transfer to New Zealand via other global payment journeys which charges might be imposed by correspondent and / or payee banks.

Do I need to update my beneficiary information for global payments to HSBC New Zealand account?

Yes.  Your relevant registered payee(s) to New Zealand will be removed with effect from 30 Nov 2023. You will have to re-add them as new payee for other global payments in HSBC HK app or HSBC Online Banking.

What are the cut-off times for global payments via telegraphic transfer on HSBC Online Banking and HSBC HK Mobile Banking App?

Transfer instructions are processed between 8.15am and 5.55pm, Monday to Friday, and 8.15am to 11.55am on Saturday, excluding Hong Kong public holidays.

You can send transfer instructions whenever you like but requests received outside the times listed above are processed on the next business day.

Applications for same day value are subject to cut-off times related to the time zone of the destination and/or the requirements of the settlement banks. This means that your account may be debited before the value day. We are not liable for any interest expense or loss incurred as a result.

What is the cut-off time for telegraphic transfer in Renminbi?

We process outward telegraphic transfer instructions in Renminbi from 8.15am to 4.00pm, Monday to Friday (excluding Hong Kong public holidays).

You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day.

Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. For example, they will not process payments during holidays in mainland China, such as Labour Day and National Day.

What currencies can I use for telegraphic transfer? 

Any currency supported by both the sending and receiving accounts.

My overseas account is not a Premier, HSBC One or HSBC Advance account. Can I still use HSBC Global Transfers to move money from my overseas account to my Hong Kong one?

It depends on the country or region your overseas account is located in. Please check the HSBC website or HSBC Online Banking page of the country or region your account is in for the details.

What is HSBC Global Money Transfers?

HSBC Global Money Transfers is a mobile-exclusive experience that allows you to make international payments to overseas accounts on the HSBC HK App. You can now enjoy a faster payment experience and save on overseas bank charges incurred by telegraphic transfer.

See the criteria for making Global Money Transfers

Who can use Global Money Transfers?

You can use Global Money Transfers as long as you hold a HSBC integrated or current or saving account and use HSBC HK App.

• Download the HSBC HK App

Haven't used mobile banking before? No problem, you can sign up using the app.

Follow the on-screen instructions to set up mobile banking and your PIN all at once. Once you're set up, you can start using Global Money Transfers.

How can I set up future dated and recurring Global Money Transfers?

Currently, we don’t support future dated and recurring Global Money Transfers.

How can I cancel or amend a Global Money Transfer payment?

You can't cancel or amend a Global Money Transfer payment that has already been made. You must contact the bank or your relationship manager for assistance. Once we receive your request, we will send out the recall request on your behalf, but we can't guarantee the success of the recall, as it depends on the beneficiary bank.

Do I need to pay a fee when making a transfer to an overseas account with telegraphic transfer?

A local service charge will be applied to all global payments via outward telegraphic transfer. This fee is waived for HSBC Global Private Banking, HSBC Premier Elite and HSBC Premier customers doing transfers via HSBC Online Banking and HSBC HK Mobile Banking App to their own HSBC accounts overseas (including joint accounts).

If you request for any overseas handling charges to be paid by yourself rather than by the payee, an overseas service charge will be deducted from your account separately at a later date, once the charge has been charged back by the overseas banks. This can include charges levied by the payee's bank and any other banks used to send the transfer.

We'll tell the overseas banks how you prefer to pay overseas charges. The final charge settlement will be subject to the practice adopted by the overseas banks.

See the latest Fees & Charges

What is the exchange rate for global payments after cut off times?

You can quote the exchange rate at anytime. The exchange rate indicated by the bank only applies to immediate transfers. The exchange rates executed for future-dated transfers or transfers after cut off times (Monday to Friday 8:15am - 5:55pm, Saturday 8:15am - 11:55am, excluding public holidays) will be based on the exchange rate indicated by the bank on the day the instruction is effected.

If you're quoting an exchange rate outside of the normal trading hours (Monday 7:00am HKT to Saturday 4:15am HKT during US daylight saving or 5:15am HKT during non-US daylight saving) or on Hong Kong public holidays, the rate provided will have a wider bid/ask difference.

When are real-time rates available for Global Money Transfers?

Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Hong Kong Time, excluding bank holidays. Exchange rates are subject to a higher bank spread during market closure.

How do I confirm my exchange rate for Global Money Transfers?

HSBC real-time exchange rates are refreshed every 60 seconds. You'll be asked to confirm payment details including the exchange rate prior to proceeding with completing the transfer.

You'll be prompted with a message in a blue banner if the exchange rate has refreshed. Make sure you check the exchange rate before completing the transfer.

Which currencies don't have real-time exchange rates available for Global Money Transfers?

Real-time exchange rates are not available for the following currencies:

• BDT - Bangladeshi Taka
• BND - Brunei Dollar
• EGP - Egyptian Pound
• JOD - Jordanian Dinar
• KRW - Korean Won
• MOP - Macau Pataca
• MAD - Moroccan Dirham
• MMK - Burmese Kyat
• OMR - Omani Rial
• QAR - Qatari Riyal
• VND - Vietnamese Dong

The final debit amount and exchange rate will be decided after you confirm the payment.

What are the fees and charges for Global Money Transfers?

Fees and charges may differ depending on the payment details (such as destination country/region, transaction currency and amount etc.), please visit https://www.hsbc.com.hk/fees/ and download the Bank Tariff guide to see current Fees & Charges under section C2 for details.

You can view all information related to fees during the payment process and before completing the transfer.

Note: Some banks may charge a fee for international transfers. Payees will need to check with their banks on what these charges are. The charges will be debited from the payee's account. We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers.

What information do I need to make global payments?

Depending on the country/territory you are sending to, you'll need one or more of the following details:

• Bank code/sort code / local clearing code
• SWIFT code / BIC (Bank Identifier Code)
• IBAN (International Bank Account Number)
• Account number
• Payee account type
• Payee full name
• Payee address (optional in some cases)
• Purpose of payment

The usual way to obtain the bank details is to contact the payee directly and request the details from them.

Why do I need to add a purpose of payment?

The recipient banks require information about what the funds being sent are for as part of the local regulation.

What currencies are supported for telegraphic transfers?

Send money via SWIFT in currencies including:

• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Swiss Franc (CHF)
• Renminbi (RMB)
• Euro (EUR)
• Pound Sterling (GBP)
• Hong Kong Dollar (HKD)
• Japanese Yen (JPY)
• New Zealand Dollar (NZD)
• Singapore Dollar (SGD)
• Thai Baht (THB)
• United States Dollar (USD)

and others.

If your desired currency is not listed on HSBC HK Mobile Banking App, please proceed to HSBC Online Banking.

How do I send money with Global Money Transfers?

1. On your HSBC HK App, go to ‘Pay & Transfer’ and select 'Other global transfers'.
2. Select who you want to send to, the country/region, payee account type and enter the amount.
3. Select the 'Account to' and "Send from'.
4. You'll also have to input your payee's account details such as their name, bank code (mostly in local clearing code format), account number and address (optional in some cases).

For selected countries and currencies, you'll be eligible for faster global payments in a ‘Send like a local’ experience, while for other destinations outside our selected network, we will still route you through the telegraphic transfer via SWIFT network.

Is authentication required when adding a new payee?

Yes, you'll be asked to authenticate your identity using 6-digit PIN/Touch ID/Face ID depending on your mobile device and app settings.

How long do Global Money Transfers take?

Global Money Transfers usually take around 1-2 business day. Depending on your payment details (such as destination country/region, transaction currency and amount etc), the payment may arrive faster.

You can check the estimated time for the transaction to be completed on the review screen, before you complete the payment. Once you've completed the payment, you can view this information again on the confirmation screen.

Is there an option to add in additional details about the payment, such as invoice number?

Yes, you can use the payment 'Reference' field.

How do I know which transactions are Global Money Transfer payments in my mobile transaction history?

'Send like a local' transaction reference number starts with 'GXZ'.

Telegraphic transfer transaction reference number starts with 'N'.

What is the cut-off time for telegraphic transfer in Renminbi?

We process outward telegraphic transfer instructions in Renminbi from 8.15am to 4.00pm, Monday to Friday (excluding Hong Kong public holidays).

You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day.

Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. For example, they will not process payments during holidays in mainland China, such as Labour Day and National Day.

What should I look out for when making transfers in Renminbi from Hong Kong to mainland China?

• Hong Kong residents can remit funds up to a daily limit of CNY80,000 per person. The payee account must be in the same account entity as the payer account. For joint account in mainland China, we'll need additional documents for further verification.
• If the remittances are made in non-Renminbi currencies to mainland China or by a non-Hong Kong resident, there are no daily limits or restrictions on same account entity. Instead, it is subject to an annual quota equivalent to USD50,000 per person on the payee in mainland China.
• Please specify your purpose of payment code during the payment process. Any cross-border payment in renminbi without an appropriate purpose of payment code may be delayed or rejected.
• Mainland residents working in Hong Kong can transfer their salary back to mainland China.

Please note, the above transfers can't be used for investment in mainland financial products, unless they're under the GBA Wealth Management Connect or for GBA property purchase.

What are the regulations for remittance in Renminbi from mainland China to Hong Kong?

• When remitting funds from mainland China to Hong Kong with different payment purposes, you'll need to provide supporting documents and remittance currency such as salary remittance, property sale and more. For details, please consult the banks in the mainland China.
• If you're a Mainland resident who wants to make payments by converting Renminbi into other currencies, the conversion is subject to an annual quota equivalent to USD50,000 per person in mainland China. 
   

What are the documents required for Renminbi cross-boundary transfers?

• It depends on the nature of transaction. For personal remittances, banks may request for proof of identity and a valid purpose of payment, such as contracts, invoices, or tax documents. For real estate-related transfers, payment method should be negotiated with the developer/ seller upfront. Transaction proofs and the developer/seller’s payment account information should also be kept handy.
   

How can GBA Wealth Management Connect (GBA WMC) help me manage my investments?

• Hong Kong residents can't remit funds directly to mainland China to invest in financial products, but arrangements can be made through cross-boundary remittances via GBA WMC exceptionally.
• All cross-boundary remittances through GBA WMC must be conducted between the designated remittance and investment accounts only.
• The cumulative net remittance amount for Northbound services is subject to (1) a total provisional quota of CNY150 billion and (2) individual provisional quota of up to CNY3 million.
• When you have capital gain and remit the investment funds with profits back to the designated renminbi savings account, the subsequent remittance amount can be over CNY3 million, but can't exceed the individual quota of CNY3 million plus the profit.
• There is no daily remittance limit on Southbound cross-boundary renminbi remittances for mainland residents to their account in mainland China. The name of the payee account in mainland China must be the same as the name of the payer account.
• For more information about GBA WMC, please visit Banking and Financial Services | Greater Bay Area - HSBC HK.
   

What should I look out for when remitting Renminbi for GBA property purchase from Hong Kong?    

• Hong Kong residents can use outward telegraphic transfer to purchase properties (covering primary and secondary market transactions) in 9 GBA cities including Guangzhou, Shenzhen, Zhuhai, Foshan, Huizhou, Dongguan, Zhongshan, Jiangmen and Zhaoxing.
• To facilitate customers’ payment of deposits, down payments, full payments or taxes related to the property purchase transaction, there is no daily limit for those remittances. Please note that the payee must have an account with same name as the payer or the real estate developer in mainland China. For other transactions related to properties like renovation, furniture expenses, and such, the daily limit of CNY80,000 will apply.

What is FPS? 

FPS (Faster Payment System) is a payment service platform that allows you to make instant payments to individuals and merchants. You can pay with FPS in Hong Kong dollar (HKD) or Renminbi (RMB) using HSBC HK App or HSBC Online Banking. It is available 24/7, free of charge*, covering participating local banks, financial institutes with Stored Value Facility (SVF) licenses. You can also make instant small-value payments to designated payee banks in mainland China[@transfer-and-payment-china-participating-banks], top up your e-CNY wallet or pay designated Thai merchants instantly by scanning PromptPay QR codes.

Traditional fund transfers require the payee's bank account number, but FPS supports payments made using the payee's mobile number, email address, or FPS Identifier. FPS also enables you with a QR code to receive payments (registration of FPS and activation of Mobile Security Key is required to generate the QR code). You can also receive payments and transfers from institutions, corporates and the HKSAR government via your HKID number.

*There is no charge from us if you pay money to, or receive money from accounts from other banks/ SVFs via FPS, but other banks/ SVFs may have different charging policies.

How can I use FPS on the HSBC HK App?

On the log on page of the HSBC HK App, select 'FPS transfer' at the bottom left to choose the following functions:

1. Scan to pay: You can make payments by scanning a FPS QR code or a PromptPay QR code of designated Thai merchants
2. Show QR code to receive: Show your personal QR code after registering for FPS to someone so they can scan it to send you money
3. Make a quick transfer: You can pay using the payee's mobile number, email address, or FPS Identifier.

After you log on to the HSBC HK App, you can go to the 'Pay & Transfer' tab and select 'Other local payees/ FPS' under 'Transfer' to make payment using payee's account number, mobile number, email address, FPS Identifier or credit card number. If you'd like to make a small-value payment to a mainland China payee, you can go to 'Pay & Transfer' tab and select ‘With Payment Connect to mainland China’ under 'Send money', provided that the payee bank supports Payment Connect. If you're using our newly designed app, go to 'Pay' and select the same option.

What are the benefits of using FPS?

FPS is a simpler, quicker way to send money to people and merchants across participating local banks, and Stored Value Facilities (SVF) operators in Hong Kong, e-CNY wallet, designated payee banks in mainland China[@transfer-and-payment-china-participating-banks] and designated Thai merchants.

You can pay merchants by scanning a QR code or make transfers to your friends or merchants just by entering their mobile number, email address, FPS Identifier or mainland China’s bank account number. You can also have friends send money directly to your bank account as well as transfer money to HSBC and non-HSBC local credit cards to settle statement balance.

Can I use FPS when I am outside of Hong Kong?

You can make FPS transactions to participating local banks and Stored Value Facilities (SVF) operators in Hong Kong, designated payee banks in mainland China[@transfer-and-payment-china-participating-banks] and designated Thai merchants as well as top up your e-CNY wallet from anywhere in the world as long as you can log on to HSBC HK App or HSBC Online Banking.

Can I send or receive money from other payment service providers like Alipay? 

Yes, you can pay or receive money from other participating payment service providers via FPS.

Who is eligible for FPS?  

As long as you have an HSBC HKD or CNY bank account and have registered for Personal Internet Banking, you're eligible to register for FPS by linking your account to a valid mobile number, email address or FPS Identifier. To register for FPS with your HKID number, you'll have to have an account opened with us using your HKID as a document of identification.

How long does the FPS registration take to process? 

Registration is almost instant. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page.

How will I know if I have successfully registered for FPS? 

You'll receive a SMS confirmation if you've registered for FPS with your mobile number, or by email if you used your email address, FPS Identifier or HKID.

You can also check your FPS registration status on the HSBC HK App. Simply select your profile in the top right corner, go to 'Pay and transfer', then choose 'Register or view FPS registration'.

Will my FPS Identifier change if I deregister it and then register it again? 

If you deregister your FPS Identifier, you will receive a new FPS Identifier the next time you register. You will also be able to link the FPS Identifier to a different account if you wish.

If I am using a mobile number as a Proxy ID, does it have to be a Hong Kong number? 

No, you can register with a non-local number. You will receive an SMS notification upon successful registration.

Do I need to include the country code when I am registering my mobile number? 

Only if you are using an non-local number. If you are using a Hong Kong mobile number, the country code will be prefilled.

If I want to update my mobile number or email address on FPS during registration, what should I do?  

You may click on the ‘pencil’ logo next to your mobile number or email address and you will be redirected to ‘Contact details’ page to update your mobile number or email address in the bank record. Please go back to ‘Register or view FPS registration’ page to register for FPS after updating your contact details.

After FPS registration, how can I update my mobile number or email address?

You can update your contact details via the HSBC HK App, by visiting our branch, by mail, or by calling our customer service hotline. You may also update your email via HSBC Online Banking.

Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. You will need to register for FPS again with your new mobile number / email address via HSBC HK App.

To pay and receive money via FPS, do I need to link a bank account to a Proxy ID (mobile number, email address or FPS identifier)? 

To receive money via a Proxy ID, you need to register for FPS by linking your Proxy ID to a bank account. To receive money via a bank account via FPS, no registration is required. Please advise your payer to choose HSBC (bank code 004) as the payee’s bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number.

To send money to payees who have registered for FPS, you don’t have to be registered for FPS beforehand.

How many HSBC receiving accounts can I link to one Proxy ID? 

You can only link one HSBC account for each Proxy ID. However, you can use a different HSBC account for each separate Proxy ID. That means you could have linked your mobile number, email address, FPS Identifier and HKID to four different accounts respectively.

Can I change which HSBC account I link to my Proxy ID? 

Yes, you can change it. To do it on the HSBC HK App, go to 'Profile', find 'Pay and transfer' and select 'Register or view FPS registration'.

After FPS registration, can I change HSBC from my default receiving bank to non-default? 

You will need to deregister your mobile number or email first and register FPS again by selecting HSBC as non-default receiving bank. If you want to make HSBC your default account again, just check the box beside 'Set HSBC as a default bank when receiving transfer via this mobile number/ email' and click save. Please note that you can't undo this setting.

Can I deregister from FPS? 

Yes, you can deregister via the HSBC HK App.

How to check the default receiving bank/ FPS participant of my Proxy ID?

You can check your Proxy ID's default receiving bank/ FPS participant on the HSBC HK App. Simply tap on your profile in the top right corner, go to 'Pay and transfer' and choose 'Register or view FPS registration'. Then select the Proxy ID that you wish to check and choose ‘Other FPS registrations’.

How can I send and receive money using FPS? 

Simply log on to the HSBC HK App, tap on 'Pay & Transfer' and then select 'Other local payees/FPS', or select ‘FPS transfer’ at the bottom left on the logon page.

To receive money via FPS using your Proxy ID (mobile number, email address, FPS Identifier) or personalised QR code, you'll need to first register for FPS via HSBC HK App. You'll be able to easily receive money when people key in your Proxy ID or scan your QR code.

You can also receive money to your bank account directly without registering for FPS. Tell your payer to choose HSBC (bank code 004) as the receiving bank, and then enter your 10- or 12-digit HSBC account number.

Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number. 

What does the 'Make a quick transfer' function under 'FPS transfer' on the HSBC HK App let me do? 

This lets you make quick payments (HKD or CNY) using FPS. It's faster than a normal transfer because it only supports payments to Proxy IDs. It also automatically takes the payment from your default debit account and sends it to your payee's default account, so you don't have to make many selections to complete a transaction.

For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Other local payees/ FPS' feature under ‘Pay & Transfer’ tab after log on to the HSBC HK App.

Does it incur any charges if I send/ receive money to/ from another bank account via FPS? 

There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

Does FPS support currency exchange? 

Currently, you can use your HKD account to top up e-CNY wallet in CNY and to pay supported merchants in Thailand using FPS x PromptPay QR payment in THB.

However, for FPS transfers to local payee, no currency exchange is supported. To make transfers using non-HKD or CNY, please use account number to make an interbank fund transfer / telegraphic transfer.

Is there a function where I can send someone a request to pay me? 

There is no specific function for requesting a payment, but you can ask someone to send you money by providing your Proxy ID or QR code. You may even embed a specific amount in your QR code when receiving money. Please remember that when you show a QR code to request payment, people might be able to see your mobile number or email address if you are using it as your Proxy ID. To keep this information confidential, you may use FPS Identifier as your Proxy ID instead.

Can I set up recurring transfers with FPS? 

Unfortunately, recurring transfers cannot be set up using Proxy ID. However, you can set up a recurring transfer using your payee's bank account number via 'Other local payees/FPS'.

How do I add a new payee? Is it the same as before? 

It is mostly the same process, but instead of using the payee's account number, now you can use their mobile number, email address or FPS Identifier, as long as they have already registered with FPS.

How long in advance can I set a future payment?

45 days including holidays.

Why was my payment to a registered payee rejected? It worked before. 

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment may be rejected due to name mismatch.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed in their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

Why do I need to re-register someone to 'My payees'? I had no problem transferring money to them before FPS, and neither of us have even registered for FPS.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment may be rejected due to name mismatch.

Please ask your payee for the exact name for the account registration. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Someone tried to transfer money to me but HSBC rejected the payment. They successfully sent me money before, so why was it rejected this time? 

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name for your account registration. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

What do the 'Scan to pay' and 'Show QR code to receive' functions let me do?

The new 'Scan to pay' button allows you to send money by scanning a QR code (even one from your photo album). This feature will deduct your daily small-value payment limit.

'Show QR code to receive' brings up your personal QR code, which you can show someone so they can scan it to send you money.

Is it safe to pay via QR code? 

Yes, it's generally safe to pay via QR code. When you use the 'Scan to pay' function to scan a QR code, the HSBC HK App will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. This ensures that you're the only user, and that no one else is using your device. 

Do I have to log on to use the 'Scan to pay' or 'Show QR code to receive' functions?

If you've activated Mobile Security Key or biometric authentication, you can use the 'Scan to pay' and 'Show QR code to receive' functions before logging on. However, you'll need to log on before making transactions or changing your settings. If you've not yet activated Mobile Security Key, 'Scan to pay' or 'Show QR code to receive' won't be available, but you can still perform small-value transactions after log on.

Will my QR code in 'Show QR code to receive' change?

Your QR code will change when you change your Proxy ID, such as changing from using your email address to using your mobile number. It will also change when you embed a different payment amount or currency.

I just paid someone via their FPS QR code. Can I save them to 'My payees'?  

Unfortunately, you won't be able to add them to 'My payees' after paying by QR code.

However, you can use their Proxy ID (such as, mobile number, email address, FPS identifier) or bank account number to add them to 'My payees' via 'Add a new payee' under the 'Pay & Transfer' tab.

Does the QR code scanner in 'Scan to pay' function work with non-FPS QR codes? 

No. The QR code scanner in 'Scan to pay' only works with QR codes that support FPS.

Does the QR code in 'Show QR code to receive' function work with non-FPS QR code scanners?

No. Your QR code can only be scanned by mobile apps that support FPS.

I'm trying to scan a QR code to send money but it's not working. Why not? 

Please check with your payee to make sure their QR code is a valid FPS QR code and that it is up to date.

Can I make a future-dated payment with QR code payment functions? 

Unfortunately, the QR code payment function doesn't support future-dated payments. To set up future-dated payments, simply log on to the HSBC HK App, select 'Pay and Transfer' and 'Other local payees/ FPS'.

What is the transfer limit for local payments using QR code?

You can transfer up to HKD10,000 daily via QR code when sending money to family and friends.

For all merchants, you can transfer up to HKD10,000 daily when sending money to ecommerce, retail companies, and public utilities.

For selected merchants, you can transfer up to a limit of HKD400,000 daily via QR code, depending on your current non-registered account transfer limit (for HSBC HK App/ Online Banking or across channels) and its remaining daily limit, whichever is lower.

You can log on to HSBC Online Banking and visit ‘Pay & transfer’ > ‘Settings’ > ‘Daily payment and transfer limits’ > ‘Other limits’ to check or adjust your maximum daily limit for non-registered accounts.

How does FPS x PromptPay QR payment work?

FPS x Promptpay QR payment allows you to make instant payments to merchants in Thailand from your HKD bank account through HSBC HK App. It is available 24/7 and free of charge.

You can open your HSBC HK App, select 'FPS transfer', then select 'Scan to pay' and scan the Thai merchant's QR code to make payment. We'll ask you to verify your payment details including exchange rate, and authorise the payment with your biometric authentication or your Mobile Security Key. If your payment is successful, we'll notify you via both SMS and email. You may also check with the merchant directly.

How is the exchange rate when I pay?

This is an indicative live rate. The actual rate is subject to market fluctuation and will be verified before you confirm the payment.

Outside of normal trading hours (from Monday 7:00am to Saturday 4:15am HKT during US daylight saving time, or 5:15am HKT the rest of the year) and on Hong Kong public holidays, the exchange rate will be with a wider bid/ ask difference.

Which of the Thai merchants support FPS x PromptPay QR payment?

You can use this service with Thai merchants that support PromptPay and the QR code is tagged to any of the following financial institutions (covering around 90% of PromptPay merchants):

• Bank of Ayudhya (also known as "Krungsri")
• Bangkok Bank
• Kasikornbank (also known as "KBank")
• Krungthai Bank
• Siam Commercial Bank (also known as "SCB")

Why I cannot pay by FPS x PromptPay QR Payment by scanning the PromptPay QR code?

FPS x PromptPay QR payment supports payments to Thai merchants of designated financial institutions only. If you encounter an error stating the QR code is invalid, it may be because the Thai merchant’s bank is not participating in this service or the QR code does not belong to a PromptPay merchant (for example, a PromptPay QR code is generated for payments to their personal bank account).

Are there any payment limits for FPS x PromptPay QR payment?

Yes. Your daily small-value payment limit and daily cross-border transfer master limit are applicable to FPS x PromptPay QR payment. The maximum daily limit for small-value payments is HKD10,000 or equivalent. The maximum daily limit for daily cross-border transfer master limit is HKD3,000,000 or equivalent.

Please visit HSBC Daily Transfer Limit | Payments and Transfers - HSBC HK for more information.

Can I use the FPS x PromptPay QR payment to make payment from a non-HKD account?

No.  FPS x PromptPay QR payment only allows payment be made from a HKD bank account. You can view the exchange rate before confirming the payment.

I have a dispute with the merchant. What should I do? 

In the case of a dispute, contact the Thai merchant directly.

I want a refund. What should I do? 

Contact the merchant directly for refunds. Please note that the merchant will need to use alternative payment method (e.g. cash) if it is agreed to refund.

If I see the payment failure error message multiple times, what can I do?

In this case, please choose another payment method acceptable by the merchant.

How does FPS in-app payment work? 

FPS in-app payment in the HSBC HK Mobile Banking app lets you pay for your purchases with Faster Payment System (FPS) without having to leave your merchant's app. When prompted on the merchant's app, choose to pay by FPS. You can then select your HSBC HK Mobile Banking app from the payment options. You'll be asked to verify your payment details and authorise the payment with your biometric authentication or your Mobile Security Key password.

If your payment is successful, you'll receive an SMS and email notification from us. You'll also receive a confirmation from the merchant once your order goes through.

Who can use FPS in-app payment? 

Use this function if you've:

• downloaded HSBC HK Mobile Banking app
• activated your Mobile Security Key
• chosen a selected debit account
• set up a small-value payment limit

If you're an iOS user, make sure you've already enabled your biometric authentication on your device.

Which merchant apps accept FPS in-app payment through the HSBC HK Mobile Banking app? 

Any merchant app that supports FPS inbuilt app payment.

Can I place an order on one device and pay for it with the HSBC HK Mobile Banking app on a different device? 

No, you need to place your order and pay for it with the HSBC HK Mobile Banking app using the same mobile device. For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device.

Are there any payment limits for FPS in-app payment with HSBC HK Mobile Banking app? 

Yes, your payments count towards your small-value payment limit, which is shared across other payment methods via HSBC HK Mobile Banking app or Personal Internet Banking website.

You can view and change your limit in 'Small-value payment limit' under 'Settings' on the HSBC HK Mobile Banking app.

How will I know if the FPS in-app payment goes through? 

If your payment is successful, you'll receive an SMS and email notification from us. To confirm your order, check with the merchant via their app or contact them directly.

Quote your bill reference number if you need to raise an enquiry or resolve a dispute with the merchant. This reference number can be found in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website. We don't handle disputes on our end.

I have a dispute with the merchant. What should I do? 

In the case of a dispute, contact the merchant directly, quoting your bill reference number. You can find this reference number in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website.

I want a refund. What should I do? 

Contact the merchant directly for refunds. Have your bill reference number ready as you'll need to quote it. You can find the reference number in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website. 

If I see the payment failure error message multiple times, what can I do? 

In this case, please choose another payment method available from the merchant's app.

How can I top up my e-CNY wallet?

You can now top up your e-CNY wallet through HSBC HK App with your HSBC Hong Kong dollar (HKD) and Renminbi (RMB) accounts.

1. Open your e-CNY wallet app
2. Select 'Top-up' on the e-CNY wallet account dashboard
3. Enter top-up amount
4. Select 'HSBC HK' from the payment option shown on your device
5. Authenticate HSBC HK App with your Mobile Security Key or biometrics
6. Select a debit account, verify and confirm the top-up transaction (exchange rate applies if HKD account is selected)
7. Go back to e-CNY wallet app and the top-up transaction is complete.

How can I edit the e-CNY wallet top-up amount in HSBC HK App?

Top-up amount is non-editable in HSBC HK App. However, if you'd like to edit the top-up amount, you need to go back to the e-CNY wallet app, adjust the top-up amount first and then continue your top-up transaction with HSBC HK App.

Can I top up e-CNY wallet with my HSBC accounts in other currency ?

Yes, you can top up e-CNY wallet with your Hong Kong dollar (HKD) and Renminbi (RMB) account(s) held with HSBC.

Are there any limits on e-CNY top up?

Yes. Your daily small-value payment limit and daily cross-border transfer master limit are applicable to e-CNY top-up transactions. The maximum daily limit for small-value payments is HKD10,000 or equivalent. For daily cross-border transfer master limit, the maximum daily limit is HKD3,000,000 or equivalent. Please note there may be other limit(s) applied by e-CNY wallet operator.

Please visit HSBC Daily Transfer Limit | Payments and Transfers - HSBC HK for more information.

How do I know if my e-CNY top up is successful?

If your e-CNY top-up transaction is successful, we'll send you a confirmation both by SMS and email. You should also receive a confirmation of the successful top-up from the e-CNY wallet or can check the balance on your e-CNY wallet app.

How does Payment Connect work?

Payment Connect allows you to make instant small-value cross-border transfers between Hong Kong and mainland China through HSBC HK App and Online Banking. It is free of charge.

Hong Kong residents can transfer to a personal payee in mainland China, subject to the daily small-value payment limit of HKD10,000 and the annual transfer limit of HKD200,000.

Payment Connect also supports transfers to a corporate payee in mainland China for the purpose of tuition fee, medical fee and utility bill payments; it is available to both Hong Kong residents and non-Hong Kong residents, subject to the daily small-value payment limit of HKD10,000.

Similarly, you’ll also be able to receive payments from a mainland China’s account through Payment Connect by using your FPS proxy ID or account number.

Note: The above transaction(s) are also subject to the daily cross-border transfer master limit of HKD3,000,000.

Which of the banks in mainland China support Payment Connect?

As of 22 June 2025, the banks in mainland China that support Payment Connect are:

• Agricultural Bank of China
• Bank of China
• Bank of Communications
• China Construction Bank
• China Merchants Bank
• Industrial and Commercial Bank of China

You can make payments and transfers to the accounts of the above banks using payee account number or mobile number, and receive payments from them as well. For further information, please contact the banks above.

What are the currencies that can be transferred through Payment Connect?

You can make a Renminbi payment to mainland China through Payment Connect with your Hong Kong dollar (HKD) and Renminbi (RMB) account(s) held with us*. You can also receive payments in HKD or RMB from mainland China.

*Note: Currency exchange will be involved if you make a RMB payment using an HKD account.

Why can't I find the bank that I want to transfer to in the payee’s bank list?

Payment Connect supports Renminbi payments only to the designated banks in mainland China. If you can't find the bank in the payee’s bank list, it may be because the payee’s bank isn't part of this service. Please check with the payee about their account.

Are there any payment limits for Payment Connect?

Yes. Your daily small-value payment limit and daily cross-border transfer master limit are applicable to Payment Connect. The maximum daily limit for small-value payments is HKD10,000 or equivalent.

You may visit our daily transfer limit page for more information.

Please also note that the maximum annual transfer limit for Hong Kong residents to transfer funds to personal accounts in mainland China is HKD200,000 or equivalent.

Can I use Payment Connect to make a payment in other currency or from a foreign currency account that's neither RMB account nor HKD account?

No. Payment Connect only supports Renminbi payments made from either RMB account or HKD account. 

I want to withdraw the payment. What should I do?

The payment is done once you see the confirmation page on the HSBC HK App or Online Banking, and we've notified you via SMS and email. Please contact your payee’s bank if you'd like to withdraw the completed payment.

What's the difference between 'Quick Transfer' and 'Pay or transfer'? 

'Quick Transfer' is a feature found on the 'My accounts' dashboard in Online Banking. It allows you to transfer money between your own HSBC Hong Kong accounts and send small-value payments of Hong Kong dollars and Renminbi to people and businesses in Hong Kong.
Quick Transfer' supports payments via payee’s phone number or email address.

'Pay or transfer' allows you to transfer larger amounts between your own accounts, as well as to people and businesses. With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. You can also choose between immediate transfers, future dated payments or recurring payments.

'Pay or transfer' supports payments via payee’s phone number, email address or FPS Identifier.

How do I enable the Quick Transfer function? 

If you've already set a default debit account and daily small-value payment limit, you won't need to set again. If you're a new user, you'll be guided through registering a default debit account and setting a daily small-value payment limit.

Can I use Quick Transfer to send money from a non-HKD or CNY account? 

No. Quick Transfer only allows same-currency transactions, so you can send HKD to HKD accounts or CNY to CNY accounts. To transfer other currencies, you need to do the transaction via 'Pay or transfer'.

How much money can I send to e-wallet using FPS?  

The transfer limit depends on the top up limit of the particular e-wallet you are sending money to. Please refer to the policy of the particular e-wallet.

Where can I check my small-value payment limit?

You can set up, view or adjust your small-value payment limit by going to ‘Profile’, selecting ‘Pay and transfer’, ‘Transfer and withdrawal limits’, then ‘Small-value payment limit’ on the HSBC HK App. You can also do so on HSBC Online Banking by going to 'Daily payment and transfer limits' under ‘Pay and transfer’ tab.

What happens if I make a payment that exceeds my small-value payment limit?

We'll ask you to authenticate the transaction using your Mobile Security Key or biometric authentication if you've already logged on to HSBC HK App or HSBC Online Banking.

Please note, you will not be able to proceed if your amount exceeds the limit while paying via 'FPS transfer' on the HSBC HK App's log on page. To continue with your payment, please cancel the transaction, log on, then go to 'Pay & Transfer' tab and select 'Other local payees/ FPS'.

When I send money to someone via FPS, will I know if the transaction was successful?

If your transaction is successful, we'll notify you about it. The record will also show in your transaction history via HSBC HK App or HSBC Online Banking.

Will I be notified if someone sends money to my HSBC account via FPS?

Yes, we will notify you. The record will also show in your transaction history via HSBC HK App or HSBC Online Banking.

When I pay someone at another bank, will they receive a notification?

That depends on the payee's bank arrangement.

Where can I check my FPS transaction history?  

You can see your FPS transaction history in your account details via HSBC HK App or HSBC Online Banking. It will also appear in your bank statement, but some details such as message to payee will not be shown.

What kind of information will the FPS transaction history display?  

You can view the details for both payments you send and receive, including message to payee or bill reference to merchant.

The names displayed have different formats depending on the transactions. If you were the payee, you'll see the payer’s full name. If you’ve sent money to someone, you’ll see a masked version of payee name while payee will see your full name. If you’ve sent money to a merchant, then you’ll see the merchant’s name in full.