We offer two log on options for Personal Internet Banking, to give you greater flexibility and convenience.
With Dual-password log on, you can access these services:
With Security Device log on you can access all dual-password services, plus:
Local securities services
Customers who do not have a Security Device may apply for one through 'Maintain my Details' after logging on via dual-password.
Please call us on:
HSBC Premier customers
(852) 2233 3322
HSBC Advance customers
(852) 2748 8333
(852) 2233 3000
By signing up for this service you can manage your statements and advice messages through Personal Internet Banking or email anytime, anywhere.
This environmentally friendly service helps you cut paper clutter. You'll also get your account information faster. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer.
EBPP is a one-stop platform for receiving, paying and managing bills via Personal Internet Banking.
e-Cheque is issued and presented in digital form therefore the entire process works electronically. You can manage e-Cheque by log on to HSBC Internet Banking, via HSBC public website, or through the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd).
A Security Device is an electronic device to generate a special, one time Security Code. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts.
Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability. We have recently introduced a new PIN-protected Security Device with enhanced security protection. Please refer to the section New Security Device - Functionality for details.
HSBC commits to protecting the security of our HSBC Personal Internet Banking customers. As a leader in Personal Internet Banking security, we are delighted to introduce a new PIN-protected Security Device with enhanced security. The new Security Device has a PIN lock which minimizes the chance of unauthorised use and protects you against possible online threats.
HSBC aims to provide the highest standard of security to our customers and enhance customer experience on an on-going basis. The new Security Device is introduced with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. All HSBC Personal Internet Banking customers will eventually receive their new Security Device over the next few months as the issuance exercise takes place in batches.
If you would like to experience the new Security Device, you may apply for one at the "Service Requests" section after logging on with Dual-Password or existing Security Device. The new device will be mailed to within the next 3 working days (postal lead-time is not included), and please follow the instruction to activate your new device upon receipt.
The HSBC Security Device is unique and with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. For added security, you will have to set a PIN during activation and this PIN will be required to unlock your device before use. You MUST set up the PIN before using the Security Device.
Upon receipt of the new Security Device, you are required to set up your PIN and activate it immediately or within 30 days from the issue date of the letter enclosed with your new Security Device. Otherwise, you will not be able to log on to HSBC Personal Internet Banking
The new device requires customer to input information specific to the transaction (e.g. account number) into the device to generate a Security Code. With this transaction signing function, the transfer will only be made to the account specified by the customer.