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Personal Internet Banking

Frequently asked questions (FAQs)

Personal Internet Banking

What services can I access through Personal Internet Banking?

We offer two log on options for Personal Internet Banking, to give you greater flexibility and convenience.

With Dual-password log on, you can access these services:

 

Account information

  • eStatement and eAdvice
  • Real-time account balance
  • Transaction history

Banking services

  • Transfers (to yourself or to registered accounts)
  • Time deposits
  • Foreign currency exchange
  • Mortgage services
  • MPF/ ORSO services

Investment services

  • Investment portfolio overview
  • Unit trusts
  • Bonds / Certificates of Deposit
  • Unit trust monthly investment plan
  • Structured products
  • Gold trading

Insurance services

  • Travel insurance
  • Home insurance
  • Helper insurance
  • Fire insurance
  • Accident insurance
  • Hospital insurance
  • Term life insurance

 

With Security Device log on you can access all dual-password services, plus:

 

Local securities services

  • Stock trading
  • IPO
  • Stock monthly investment plan

Banking services

  • Transfers (to non-registered accounts)
  • Global View (HSBC Premier customers only)
  • Bill payment
  • ATM PIN Request
  • Account opening
  • Credit card PIN request
  • Chequebook ordering

Credit services

  • Credit card application
  • Virtual card spending limit change
  • Personal loan application
  • Credit card limit increase
  • MasterCard? SecureCode? or Verified by VISA registration

Personal Settings

  • eAlert service registration
  • Update personal information
  • autoPay set up or modification

 

Customers who do not have a Security Device may apply for one through 'Maintain my Details' after logging on via dual-password.

Logon IDs, Passwords and Identification Numbers

What if I forget my Personal Internet Banking username?

Please call us on:

HSBC Premier customers
(852) 2233 3322

HSBC Advance customers
(852) 2748 8333

Other customers
(852) 2233 3000

eStatements and eAdvice

What is the eStatements and eAdvice service? What are the benefits?

By signing up for this service you can manage your statements and advice messages through Personal Internet Banking or email anytime, anywhere.

This environmentally friendly service helps you cut paper clutter. You'll also get your account information faster. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer.

  • Free of charge.
  • Simple to use - simple online service registration and automatic registration for newly-opened accounts.
  • Secured platform - single secured platform for various account statements and advices.
  • Timely and convenient - access your eStatements any time, anywhere once they are uploaded.  You can view eStatements for the past 24 months and eAdvice for the past 3 months.
  • Thoughtful reminders - get email and/or SMS alerts when the latest eStatements are uploaded.

eBill Service

What is the Electronic Bill Presentment and Payment service (EBPP)?

EBPP is a one-stop platform for receiving, paying and managing bills via Personal Internet Banking.

e-Cheque Services

How does e-Cheque work?

e-Cheque is issued and presented in digital form therefore the entire process works electronically. You can manage e-Cheque by log on to HSBC Internet Banking, via HSBC public website, or through the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd).

Security device

What is a Security Device?

A Security Device is an electronic device to generate a special, one time Security Code. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts.

Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability. We have recently introduced a new PIN-protected Security Device with enhanced security protection. Please refer to the section New Security Device - Functionality for details.

PIN-protected Security Device - Functionality

Why has HSBC introduced the new Security Device?

HSBC commits to protecting the security of our HSBC Personal Internet Banking customers. As a leader in Personal Internet Banking security, we are delighted to introduce a new PIN-protected Security Device with enhanced security. The new Security Device has a PIN lock which minimizes the chance of unauthorised use and protects you against possible online threats.

PIN-protected Security Device - Application

My family member / friend has received a new Security Device from your Bank recently but I have not. Why is that?

HSBC aims to provide the highest standard of security to our customers and enhance customer experience on an on-going basis. The new Security Device is introduced with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. All HSBC Personal Internet Banking customers will eventually receive their new Security Device over the next few months as the issuance exercise takes place in batches.

If you would like to experience the new Security Device, you may apply for one at the "Service Requests" section after logging on with Dual-Password or existing Security Device. The new device will be mailed to within the next 3 working days (postal lead-time is not included), and please follow the instruction to activate your new device upon receipt.

PIN-protected Security Device - PIN Set up / PIN reset

Why do I need to set up a PIN for the new Security Device?

The HSBC Security Device is unique and with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. For added security, you will have to set a PIN during activation and this PIN will be required to unlock your device before use. You MUST set up the PIN before using the Security Device.

PIN-protected Security Device - Activation

What should I do when I receive the new Security Device?

Upon receipt of the new Security Device, you are required to set up your PIN and activate it immediately or within 30 days from the issue date of the letter enclosed with your new Security Device. Otherwise, you will not be able to log on to HSBC Personal Internet Banking

Transaction Signing

How does inputting customer specific information into the Security Device increase the security level in online banking?

The new device requires customer to input information specific to the transaction (e.g. account number) into the device to generate a Security Code. With this transaction signing function, the transfer will only be made to the account specified by the customer.