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Mobile Banking

Frequently asked questions (FAQs)

HSBC Mobile Banking App

What can I expect from the new HSBC HK Mobile Banking app?

This is not just an improved version of our current mobile banking app - this is a brand new app specially built for Hong Kong, with reliability at the heart of its design. Its many benefits include:

  • New and improved design for a streamlined experience
  • Enhanced tools for making transfers and managing your money
  • As secure as ever

We will keep making more enhancements, more often, and more for you to look forward to.

Mobile Security Key

What is a Mobile Security Key?

Mobile Security Key replaces your physical Security Device by creating a digital version and storing it safely on your mobile. Both provide extra protection for your accounts and transactions. Mobile Security Key is a feature within the HSBC HK Mobile Banking app and is used to generate a unique, one-time use security code in order to log onto Personal Internet Banking and access to full range of Personal Internet Banking services. It also makes logging on to the HSBC HK Mobile Banking app quicker and easier.

Touch ID

What is Touch ID?

Touch ID is an easy alternative to using your Mobile Security Key password. It allows you to log on and authorise transactions in the HSBC HK Mobile Banking app using just your fingerprint.

Fingerprint ID

What is Fingerprint ID?

Fingerprint ID is an easy alternative to using your Mobile Security Key password for Android™ device users. It allows you to log on and authorise transactions in the HSBC HK Mobile Banking app using just your fingerprint.

Face ID

What is Face ID?

Face ID offers a simple, secure and faster way to access the HSBC HK Mobile Banking app using your facial map stored on your Apple iPhone X or newer models. It acts as an easy alternative to using Mobile Security Key password for iOS device users.

Google Pay

What is Google Pay?

Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. It provides a simple and secure way to pay using your compatible Android devices. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app.

Samsung Pay

What is Samsung Pay?

Samsung Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. Add your HSBC credit card to Samsung Pay app to make transactions with your Samsung device in stores or in app.