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Mobile Banking

Frequently asked questions (FAQs)

Top queries

General

What can I expect from the HSBC HK Mobile Banking app?

It was built to let our Hong Kong customers bank easily and securely on the go. Some key features you may enjoy include:

  • a seamless mobile banking experience
  • enhanced tools to help you manage your money and make transfers quickly
  • greater peace of mind through its security features

We're working hard to keep improving the HSBC HK Mobile Banking app so you can look forward to better banking.

Balance

What accounts can I access in the HSBC HK Mobile Banking app?

You can access all your integrated accounts including current, savings, time deposit, credit card, investment/securities (Hong Kong, US stocks and China A Shares only), gold and loans.

For other accounts and services, please use online banking instead.

Why do I see 2 different balance amounts?
 

One is your account ledger balance, the other is your available balance.

Your ledger balance may include cheques and/or other credits that have been deposited into the account but have not been cleared for withdrawal or have not become part of the available balance yet.

Your available balance is the amount of money in your account that's available for withdrawal.

 

How far back can I see my transaction history in the HSBC HK Mobile Banking app?

You can check transactions as far back as the previous statement for current, savings, gold and credit card accounts.

FPS

What's FPS?
 

FPS (Faster Payment System) allows you to make instant local payments to individuals and merchants in HKD and RMB for free, 24/7. It's available in online and mobile banking. You can learn more about FPS here.

Bill payment and transfers

What kinds of transfers can I make?

You can make HKD and/or foreign currency transfers to:

  • your HSBC accounts, including your overseas HSBC accounts via Global Transfers (for HSBC Premier and Advance customers only)
  • third-party local accounts with any bank

To transfer money to overseas accounts, please use online banking.

For local transfers under HKD10,000 a day, you can use FPS in the HSBC HK Mobile Banking app. With FPS, you can instantly pay individuals or merchants across participating local banks and Stored Value Facilities (SVF) operators in HKD or RMB.

You'll need your Mobile Security Key or Security Device to make these transfers.

Mobile Security Key

What's a Mobile Security Key?

A Mobile Security Key is a digital version of your physical Security Device that is stored safely in your HSBC HK Mobile Banking app. Just like a Security Device, it provides an extra layer of protection for your accounts and transactions. It can be used to generate unique one-time security codes that you can use to log on to mobile and online banking, and to access a full range of banking services.

You can also enable biometric authentication with a Mobile Security Key. That way, you can log on to mobile banking or generate a security code to log on to online banking more quickly and easily.

Touch ID

Can someone else log on to my HSBC HK Mobile Banking app if their fingerprint is stored on my device?

When you enable Touch ID in the HSBC HK Mobile Banking app, any fingerprint stored on your device can be used to log on to mobile banking. We recommend enabling Touch ID only if yours are the only fingerprints stored on your device. You can always add or remove fingerprints in 'Settings' on your device.

Your fingerprints will not be stored in the HSBC HK Mobile Banking app or anywhere within HSBC records.

Face ID

What's Face ID and how do I enable it in the HSBC HK Mobile Banking app?

Face ID lets you log on and authorise transactions in the HSBC HK Mobile Banking app in a simple, secure and quick way using the facial map stored on your iOS or iPadOS device. It's an easy alternative to entering your Mobile Security Key password.

You can enable Face ID when you next log on after setting up your Mobile Security Key, or do it later in 'Settings' with your Mobile Security Key password.

You can enable transaction authorisation after enabling Face ID, or do it later in 'Profile by selecting 'Security''Settings'. All transactions which usually require authorisation can be authorised easily and conveniently with Face ID.

Fingerprint ID

What's Fingerprint ID and how do I enable it in the HSBC HK Mobile Banking app?

 

Fingerprint ID is a easy alternative to entering your Mobile Security Key password if you're on an Android™ device. You can log on and authorise transactions in the HSBC HK Mobile Banking app with just your fingerprint.

you can either enable Fingerprint ID when you next log on after setting up your Mobile Security Key, or do it later with your Mobile Security Key password by going to 'Profile' and selecting 'Security'.

All transactions which usually require authorisation can be authorised easily and conveniently with Fingerprint ID. You can enable transaction authorisation after you've enabled Fingerprint ID in mobile banking or do it later 'Settings' by going to 'Profile' and selecting 'Security'.

Global View and Global Transfer

How can I see my Global View accounts?

First, please log on to online banking to add or remove accounts. Next, you'll be able to see an overview of all your local and globally linked accounts in the HSBC HK Mobile Banking app.

Can I make forward-dated or recurring transfers via Global Transfer in the HSBC HK Mobile Banking app?

You can make instant and one-time forward-dated transfers using Global Transfer in the HSBC HK Mobile Banking app, but not recurring transfers.

Stocks

How do I buy stocks on the HSBC HK Mobile Banking app?

You can buy stocks by accessing the Investment tab at the bottom of the account summary screen after log on. You can either scroll down and select “Trade Stocks” within the Product & Services section or directly click on stocks when you have existing stock holdings. Simply search for the desired stock you would like to buy and follow the buy instructions to complete your transaction.

Investment

How many holdings will be shown under the investment tab?

Currently, the HSBC Investment section consists of 4 types of holdings, including securities, unit trusts, bonds and ELIs. We are now adding two more products namely Capital Protected Investment (CPI) CPI and Deposit Plus (DPS). All of your settled position will be shown under the Investment tab, except in case of CPI and DPS which shall show the nominal value. Please be reminded that the securities holding in the HSBC Easy Invest app is now showing the executed position, which means this is reflected after the transaction is completed. The securities holding in Investment tab is reflecting the settled position.

Push Notifications

What's a push notification?

A push notification is an alert you may receive on your device from the HSBC HK Mobile Banking app if you've enabled your Mobile Security Key.

Security tips

Can I exit the HSBC HK Mobile Banking app just by closing it or switching off my device?

We highly recommend that you close the HSBC HK Mobile Banking app properly by going to 'Profile' and tapping 'Log off' at the bottom of the screen.

Mobile Account Opening

General and eligibility

How is this different from opening an account at a HSBC branch?

The HSBC HK Mobile Banking app lets you open your account in just 10 minutes. There is no need to go to the branch and submit your ID or any other documents. As soon as you're done with Personal Internet Banking registration, you'll be able to access your account using the app or online banking.

eStatement and eAdvice

Will I be notified when a new eStatement or eAdvice is available?

We'll send you a push notification, email or text message when it's ready. Please keep your email address and mobile number up to date in our records so you'll receive them. You can update your contact details in online banking.

We recommend checking your emails or online banking regularly to review your latest eStatements and eAdvice, so you'll know if you need to do anything about them. 

Credit Cards

How do I manage my credit cards in mobile banking? 

Simply log on to the HSBC HK Mobile Banking app, select a credit card and choose 'Manage cards'.

Cash Payout Scheme

What's the Cash Payout Scheme?

The Cash Payout Scheme is proposed by the Hong Kong government to provide financial assistance to Hong Kong residents in the face of the current COVID-19 pandemic.

For more information about the Cash Payout Scheme, please visit our website  and the government's Cash Payout Scheme website at www.cashpayout.gov.hk.