Which countries are the HSBC HK Mobile Banking app supported in?
The HSBC HK Mobile Banking app is supported in all countries worldwide. You can download the app in the App Store or Google Play™.
Can I use the new HSBC HK Mobile Banking app to access my HSBC accounts in other countries?
The app is only available to Hong Kong HSBC Personal Internet Banking users, but you will be able to see your globally linked accounts in the new HSBC HK Mobile Banking app.
If you have Personal Internet Banking access in another country, you can access the existing HSBC Mobile Banking app, and use the country selector tool to determine if mobile banking is available in that country. If it is available, you can access and manage your HSBC accounts in that country.
Can I exit HSBC HK Mobile Banking by closing the app or switching off my mobile phone?
We strongly recommend that you close the HSBC HK Mobile Banking app properly by tapping the log off button at the bottom of the screen.
Why can't I access the HSBC HK Mobile Banking app while running a blue light filter app on my device?
If a blue light filter app is installed and enabled on your device, you will not be able to access the HSBC HK Mobile Banking app, since such app interferes with HSBC's security measures which are designed to protect your banking information. Please disable the blue light filter app on your device to continue using our app.
What kinds of accounts can I access using the new HSBC HK Mobile Banking app?
All integrated accounts, as well as current, savings, time deposit, credit card, investment/securities (Hong Kong, U.S. stocks and China A Shares only), gold and loan accounts are supported. If you have questions about other accounts/services such as MPF/ORSO, insurance, etc., please visit HSBC Personal Internet Banking.
Why do I see 2 different balance amounts?
One is the account ledger balance and the other is the available balance. The ledger balance is the amount which may include the cheques that have been deposited into the account but that have not yet been cleared for withdrawal and / or other credits that have not yet become part of the available balance.
The available balance is the amount of money in the account that is available for withdrawal.
How far back does the transaction history go in the HSBC HK Mobile Banking app?
You can check the transaction history on the current and previous statements for your current, savings, gold and credit card accounts.
Why is the bill payment function changed to the new design?
At HSBC, we are continually striving to improve your mobile banking experience. This includes a function uplift to support bill payment to new merchants, together with improved design.
What types of transfer can I make?
You can make HKD and/or foreign currency transfers to:
- your HSBC accounts; which includes your HSBC accounts worldwide with Global Transfers (exclusive to HSBC Premier and HSBC Advance customers)
- third party accounts in any local bank
Please log on to Personal Internet Banking to transfer money to overseas accounts.
For local transfers below HKD10,000 a day, you can use FPS as part of the HSBC HK Mobile Banking app to pay individuals or merchants instantly in HKD or RMB across participating local banks and Stored Value Facilities (SVF) operators. All you need is the payee's mobile number, email address or FPS Identifier.
How can I pay bill?
Select "Bill Payment" in the Menu.
To pay for a previous paid merchant, select the merchant under the "Previously paid merchants" tab and proceed for the payment.
To pay for a new bill, select the merchant under the "Full merchant list" tab, choose the bill type (if applicable) and then input the "Bill payee account number" to proceed for the payment.
What should I input for "Bill payee account number"?
The "Bill payee account number" for each merchant may be different. Click the "?" icon next to the "Bill payee account number" to find out more.
How can I save a newly paid merchant into the "Previously paid merchants"?
Once you have completed paying a bill, the merchant will be added to the "Previously paid merchants" automatically in most of the time. Please note that some of the merchants (e.g. Tax payment) will not be saved by the system.
How can I delete a previously paid merchant?
You can log on to Personal Internet Banking to delete the previously paid merchant.
How can I transfer to a third party account in any local bank and add as "My payee"?
Transferring to a third party account has the same flow as other transfer types.
Select "Transfer" in the main menu and choose the "From" account. After clicking the "To" account page, click the "New payee" icon under the "All / My accounts / My payees" tab to proceed. You can transfer money to third party HSBC account or other local bank accounts.
If you want to save the account into "My payees" list as a registered account, simply tick the check box "Add to My payees" under the "Account number" field and proceed the transfer. The account will be saved to the "My payees" list after the instruction is effective.
(Security Device or Mobile Security Key is required to complete this transaction.)
How can I update the transfer limit of payees in "My payees" list?
Please log on to Personal Internet banking to update the transfer limit.
(Security Device or Mobile Security Key is required to complete this transaction.)
How can I delete an account in "My payees" list?
Please log on to Personal Internet banking to delete the accounts.
Why I see the error message "Your instruction of adding the payee as your registered transfer accounts cannot be processed." when I completed the new payee transfer?
Please check if the account you added is correct or already under "My payees" list.
What does the amount shown under the "Payment amount" field mean?
The amount shown is the maximum daily limit for that specific merchant category you can pay. If you have already paid bills to other merchants in the same category within same day, you can only pay the current bill with the remaining daily limit. Please note that the limit will not be refreshed based on the completed payments.
Can I set up Hong Kong dollar standing instructions?
Yes, you can set up Hong Kong dollar standing instructions in the HSBC HK Mobile Banking app. Simply select the transfer frequency under the "How often" tab when making fund transfer.
Can I make a tax payment?
Yes. You can make a tax payment by selecting "INLAND REVENUE DEPARTMENT" under the "Full merchant list" tab and then proceed for the payment. Please note that tax payment would not be saved under "Previously paid merchants" even the payment is completed successfully.
How can I view my eReceipt?
You can log on to Personal Internet Banking to view your eReceipt.
Is there an option to select the payment amount for my credit card?
Select the credit card account you wish to pay in the “Account” page. In the "Account Details" page you can then choose to ‘Pay last statement balance’ or ‘Pay current minimum payment amount’. Select the payment amount and you will then be asked to select the account you wish to pay “From”. The “From” and “To” accounts will be prefilled according to your selection and the subsequent steps follow the usual transfer process.
What types of transactions can I view in Manage Future Payments?
The following, one-time and recurring payments can be viewed:
- Transfers to HSBC accounts
- Global transfers
- Transfers to other local banks
- Transfers to overseas banks
- Bill payment
Where can I access the Manage Future Payments function?
You can access Manage Future Payments from the ‘Banking’ menu.
Can I amend my future dated payments?
You cannot amend your future dated payments, but you can delete them.
What do I have to do to see my Global View accounts?
Once you have logged on to the HSBC HK Mobile Banking app, you can get an overview of all your local and globally linked accounts. Local accounts are shown first; you may need to scroll down the page to view your global accounts.
Can I make forward-dated or recurring transfers via Global Transfer through the HSBC HK Mobile Banking app?
Yes, the Global Transfer function at the HSBC HK Mobile Banking app supports immediate and one-time forward dated transfer, but not recurring transfer.
Why are the stock price quotations different before and after I log on?
Stocks quotes you see before logging on have a delay of at least 15 minutes. The ones you see after logging on are real-time unless otherwise stated.
Who can use the Stock Alerts service?
Stock Alerts Service is available to existing HSBC Personal Internet Banking customers who have registered for eAlerts and own an investment account.
Please note that the Stock Alerts Service is intended solely for distribution in Hong Kong, and not intended for distribution to persons in jurisdictions where such distribution or use would be contrary to the laws or regulations of those jurisdictions, including the US. If you reside in any such jurisdiction, please do not subscribe to the eAlert service for stocks.
We won't send alerts to customers who identify as US persons and have any form of US addresses in our records, even if they've previously registered for this service.
Is this service free?
We're currently providing this for free, though charges from you telecom service provider may apply.
How are Stock Alerts triggered?
We trigger alerts based on real-time stock prices or indices, and deliver them to your registered Hong Kong mobile number. We can watch up to 20 stocks for you at a time. You can set an alert for a stock or index when it's 1 point higher or lower than the nominal price.
What's a push notification?
A push notification is an alert from the HSBC HK Mobile Banking app which you may receive on your device's home screen if you have your Mobile Security Key enabled.
What kind of notifications will I receive?
We'll send you push notifications when you receive a payment through FPS or have a new account eStatement or eAdvice, but we may send you push notifications for other types of alerts in the future.
Will the push notifications show any of my transfer information?
For account eStatement or eAdvice, the notification will only display the first 6 digits of your account number. For FPS payments, the notification will only display the last name and the initials of the payer and the first 6 digits of your account number.
Can I deactivate push notifications for this app?
Yes, you can deactivate push notification for this app after logging on. We'll start processing your request once we receive it. To deactivate:
- Go to ‘Settings’
- Select ‘Notification preferences’
- Toggle off ‘Send me push notifications’. This won't affect your email or SMS settings.
Will the notifications be stored in the app and how can I delete these messages?
We don't store push notification in the app and you can't save our push notifications. This means you don't need to delete the messages. On the other hand, we're also sending email notifications to you in parallel to the push notifications; if you wish to refer to the transaction details, please refer to your email notifications.
What should I do if I lose my push notification-enabled mobile device?
We recommend you to activate push notifications on a new device as soon as possible.
Once you activate push notifications on your new device, we'll only send notifications to that device. In any case, we'll also mask any sensitive information on in our notifications, such as account number and name.
Why can't I activate push notifications?
You may need to check whether you have activated your Mobile Security Key before using this service. You may also be using a mobile device or a version of the mobile device operating system which we don't currently support. For more information, visit https://www.hsbc.com.hk/ways-to-bank/internet/security-key/
I'm an Android user. Why can't I receive push notifications in some countries or territories?
Google services are limited in some countries or territories, meaning Android devices may not be able to receive push notifications in some countries or territories.
How can I customise my push notification preferences?
For now, we only send push notifications when you receive payment through FPS, or have a new account eStatement or eAdvice.
We'll be adding more push notifications and options to customise your preferences in the future.
Will enabling push notifications affect my SMS and email notifications?
No, this won't affect your existing notifications.
Can I receive notifications on another mobile device?
For security reasons, we only send push notifications to the device you registered your Mobile Security Key on.
Are push notifications free?
Yes, we're providing this service for free.
Why can't I receive push notifications sometimes?
You may not be able to receive push notifications when your mobile device doesn't have a stable Wi-Fi or cellular data connection.
Can I change languages for push notifications?
Yes, you can change languages for push notifications on Personal Internet Banking. To change languages:
- Select your name on main page then select 'Personal details'
- Select 'Next'
- Choose your preferred language in 'Language preference - written' under 'Customer preference'
What is Messages function?
You may receive certain message confirmations on your transactions and can send us your queries. Your messages can only be seen when you log on to HSBC Personal Internet Banking/HSBC HK Mobile Banking app.
In order to send a message, users are required to be logged in via the Security Device or Mobile Security Key.
Please note that this message function is solely for customers' enquiries or feedback and is not intended for giving urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud or suspicious transactions, please call our customer service hotline. Any instruction received by us through Messages will not be processed.
What happens if my device is jailbroken / rooted or the app has been modified?
If your device has been modified, you will not be allowed to continue using our app. You have to close and uninstall our app, and then download the HSBC HK Mobile Banking app again from the official app stores.
