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People browsing websites with their mobiles; image used in e-notification page

Electronic notifications

For your security, a notification will automatically be sent to you via SMS/email when you log on to NetTrader, change your password or trade certain stocks/ securities. This service is free of charge and alert you to any irregular account activity. If you have not performed the action mentioned in a notification, contact us as soon as possible.

When we will send you an notification?

Notifications will be sent in these situations:

  Log on to NetTrader
Change passwords through NetTrader
Trade instructions4
SMS notifications1,2
   

 

(If the stock order is placed via your account executive and/or NetTrader)

Email notifications3
   

 

(If the stock order is placed via NetTrader)

Notifications will be sent in these situations:

  SMS notifications1,2
Log on to NetTrader
 
Change passwords through NetTrader
 
Trade instructions4

 

(If the stock order is placed via your account executive and/or NetTrader)

  Email notifications3
Log on to NetTrader
 
Change passwords through NetTrader
 
Trade instructions4

 

(If the stock order is placed via NetTrader)

Remarks:

Only account holder(s)/authorised trader(s) is/are eligible to receive SMS notifications. We send SMS notifications to all account holders of individual/joint accounts, and for corporate accounts, to all authorised traders when you have opted in this service. If you wish to change the recipient(s), you may submit a completed and signed Change of SMS Notifications Request Form to us by post or in person.

2 To ensure you/ your authorised trader(s) receive SMS notifications from HSBC Broking, please update mobile number by submitting a completed and signed Change of Customer Information Instruction Form (for account holders) / Change of Other Relevant Person(s) Information Instruction Form (for authorised trader(s)) to us by post or in person.

3 To ensure you receive email notifications from HSBC Broking, please update your email address by submitting a completed and signed Change of Customer Information Instruction Form to us by post or in person.

4 SMS/email notifications are only applicable to trading Hong Kong stocks and China Connect securities through Hong Kong Exchanges and Clearing Limited.