1) Effective 2 September 2026, adding HSBC ATM cards to Apple Pay will be suspended. Customers who have already added their HSBC ATM cards to Apple Pay can continue to use the service as normal. Provisioning services of debit cards or credit cards on Apple Pay are not impacted.

2) Please don't share your information with third parties, or engage with any intermediaries to open an account. If you'd like to open an account, you can apply via HSBC HK App or by making an appointment online in advance – all free of charge.

3) From August 2026, you'll see a refreshed log on screen on the HSBC HK app. And if you log on with biometrics (Face ID / Touch ID / fingerprint), we may prompt you to set up your Mobile Banking PIN. You can still use biometrics as usual after completing this step.

4) Beware of fake refund scams. Don’t download or install apps from unknown websites. We'll never ask you to tap your card on the back of your phone for verification or to unlock it. Never disclose sensitive personal information, including passwords, card details, or one-time passwords (OTPs), to unknown third parties. Read bank messages carefully before approving any transactions.