1) HSBC Hong Kong customers can continue to access banking services through Online Banking and Mobile Banking outside of Hong Kong SAR. There is no plan for any amendment of the services. We combined the 'Terms and Conditions for HSBC Internet Banking' and 'Terms and Conditions for HSBC HK Mobile Banking app and Mobile Security Key' into one document called ‘Online and Mobile Banking Terms’ so that our customers can access them in one place. We have now clarified the relevant section in response to customer feedback. We apologise for any inconvenience caused.

2) Remember to stay alert and watch out for phishing SMSes, emails and fraudulent websites. We would never send any SMS or email with a link requesting you to log on to HSBC Online Banking. We have further strengthened our security measures to protect customers. To learn more, please visit this important notice.

3) Be aware of bogus calls claiming to be from e-commerce sites and never disclose your credit card or debit card number, expiry date, CVV, one-time passwords (OTPs). Legitimate e-commerce sites will also never ask you to respond to a 2-way SMS to confirm/cancel a bank transaction.

4) The 100% Personal Loan Guarantee Scheme provided by HKMC Insurance Limited (HKMCI) is designed to help customers who are unemployed and in need of a loan during these challenging circumstances. Learn more.

5) To improve the quality of our banking services, we provide regular updates and maintenance to our systems. On 17 Oct (02:30am - 12:00 noon), the Faster Payment System services will be unavailable. We apologise for any inconvenience. Learn more.