1) HSBC Hong Kong customers can continue to access banking services through Online Banking and Mobile Banking outside of Hong Kong SAR. There is no plan for any amendment of the services. We combined the 'Terms and Conditions for HSBC Internet Banking' and 'Terms and Conditions for HSBC HK Mobile Banking app and Mobile Security Key' into one document called ‘Online and Mobile Banking Terms’ so that our customers can access them in one place. We have now clarified the relevant section in response to customer feedback. We apologise for any inconvenience caused.

2) Remember to stay alert and watch out for phishing SMSes, emails and fraudulent websites. We would never send any SMS or email with a link requesting you to log on to HSBC Online Banking. We have further strengthened our security measures to protect customers. To learn more, please visit this important notice.

3) To observe social distancing, e-Laisee will be available from 14 Jan via the latest version of our app as a safer & eco-friendly alternative. Online reservation for ready pack of new notes are fully booked, thank you! From 13-31 Jan, same-day tickets with dedicated time slots will be distributed in the mornings at all branches for exchanging ready pack of new notes at our express counters. All branches^* will open earlier at 8am from 13-15 Jan. (* Except outlying islands branches, Commercial Service Centre and mobile branches.)