1) We are enhancing our HSBC HK App and Online Banking with additional security controls, please make sure your email address and mobile number are up to date in our records to receive both notifications via email and SMS after conducting certain transactions. If you don't have a valid email address and mobile number before Aug 2023, you will be blocked to conduct some of the transactions on Digital banking. Learn more.

2) Stay vigilant against social media platform scams. If a social media contact unexpectedly asks you for money or sensitive information, exercise caution and verify the sender’s identity through other communication means. Learn more.

3) Remember to stay alert and watch out for phishing SMSes, emails, bogus calls and fraudulent websites. We would never send any SMS or email with a link requesting you to log on to HSBC Online Banking or cancel transactions. We have further strengthened our security measures to protect customers. To learn more, please visit this important notice.

4) HSBC Reminder: If you've lost your Credit/Debit card or believe it might have been stolen or misused, you can temporarily suspend it via the HSBC HK Mobile Banking App or HSBC Online Banking. You can also unblock it when you think it’s safe or recovered.

5) To protect your account, you may no longer be able to use your physical Security Device if you haven't logged on to HSBC Online and Mobile Banking for more than 12 months. Learn more.

6) Never engage with third parties and intermediaries. While opening your HSBC personal account, please don't share your information with third parties, or engage with any intermediaries. Contact our branch in case of any queries.