1) We are enhancing our HSBC HK App and Online Banking with additional security controls, please make sure your email address and mobile number are up to date in our records to receive both notifications via email and SMS after conducting certain transactions. If you don't have a valid email address and mobile number before Aug 2023, you will be blocked to conduct some of the transactions on Digital banking. Learn more.

2) Stay vigilant against social media platform scams. If a social media contact unexpectedly asks you for money or sensitive information, exercise caution and verify the sender’s identity through other communication means. Learn more.

3) Remember to stay alert and watch out for phishing SMSes, emails, bogus calls and fraudulent websites. We would never send any SMS or email with a link requesting you to log on to HSBC Online Banking or cancel transactions. We have further strengthened our security measures to protect customers. To learn more, please visit this important notice.

4) HSBC Reminder: If you've lost your Credit/Debit card or believe it might have been stolen or misused, you can temporarily suspend it via the HSBC HK Mobile Banking App or HSBC Online Banking. You can also unblock it when you think it’s safe or recovered.

5) To safeguard the security of our customers during mobile payment registration, starting 28 May 2023, there are new measures introduced on how you add your credit and debit cards on Apple Pay, Google Pay and Samsung Pay through your device wallet. Click here to learn more: Apple Pay/Google Pay/Samsung Pay.