Your feedback is valuable to us in maintaining our service quality. If you have any enquiries, feedback or complaints related to MPF/ORSO, contact us via the following channels:
For general enquiries, you can contact us by completing our online form, email us at email@example.com or write to our mailing address below:
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770 Kowloon Central Post Office
You can also send us your enquiries or feedback via online banking. Fill in the online form under the 'Email Message' section and we'll provide a response soon.
Alternately, you can visit us at our designated branches from Monday to Saturday during opening hours for MPF services and enquiries.
MPF complaint handling
Getting back to you
We'll acknowledge receipt of your concerns by the next business day and aim to resolve most issues within 7 business days. Occasionally, we may need more time but we'll keep you informed. Our address is 11/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong.
Handling your complaint
Your complaint will be handled with complete confidentiality by our complaint handling teams with the appropriate experience and authority, and who have not been directly involved in the subject matter.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
We will offer appropriate redress if your complaint is upheld, but this will not necessarily involve financial compensation.
If you’re not satisfied
You can ask for your case to be reviewed by management at a higher level, if you are dissatisfied with our decision.
For monetary disputes, you may also refer your case to the Financial Dispute Resolution Center (FDRC), Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong.