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Important Notices

  • With effect from 22 November 2020, HSBC Global View and HSBC Global Transfers services will no longer be available on the old version of Personal Internet Banking. Please go to the new Personal Internet Banking for these services.
  • The Stock Exchange of Hong Kong launches its enhanced Pre-opening Session (which includes the introduction of a random matching period and a price limits of +/- 15%) on 19 Oct 2020. Please click here for details. Also please note that starting from 10 Oct 2020, you will not be able to place multiple day orders for At-auction limit orders.
  • With effect from 1 January 2021, we will no longer accept Renminbi outward telegraphic transfer (ORTT) into mainland China with a China National Advanced Payment System (CNAPS) code. Outward telegraphic transfer application in all supported currencies into mainland China will require the input of a SWIFT Bank Identifier Code (BIC). For details, please refer to the Notice of Changes. If you have any existing standing instruction (SI) for Renminbi ORTT going into mainland China with a CNAPS code, you are required to amend the SI record with SWIFT BIC as soon as possible to avoid payment instruction rejection.
  • From Nov 2020 onwards, you can view additional banking advice for specific accounts or transactions, e.g. overseas ATM cash withdrawals, personal loan overdue reminders and mortgage loan via the HSBC HK App and online banking. For details, please visit https://www.hsbc.com.hk/help/faq/internet-banking/#estatement
  • With effect from 21 September 2020, we will only accept new applications for Secured Credit from HSBC Premier customers for their Premier accounts, other applications will not be accepted. If you are an existing Secured Credit Customer, you will not be affected and can continue to use the service after 21 September 2020 subject to all the applicable terms and conditions.
  • According to the latest update from Hongkong Post Office, it has resumed normal services from August 24 as the epidemic situation has subsided. However, it anticipates that local and inbound mails will still be subject to a delay of about six to nine days. Delivery of correspondences such as banking/investment/credit card account statement and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc) will be impacted. To access your statement and advice anytime and anywhere, please register for eStatement and eAdvice via Personal Internet Banking. You can also submit your corporate action instruction through HSBC Personal Internet Banking to avoid delay in mail delivery. For any enquiries, please visit HSBC Branches or call us by phone. 
  • HSBC Advance accounts will start transforming into HSBC One accounts in phases from 27 October 2020. For more details, please refer to the Notice of Changes.
  • Due to the temporary suspension of postal services by Hongkong Post, delivery of physical Security Devices may be delayed. As an alternative, you may activate your Mobile Security Key on HSBC HK App by following the instructions here.
  • With effect from 1 September 2020, we will no longer issue demand draft in any currencies drawn in United Kingdom and France.  Please use telegraphic transfer for remitting funds instead. For details, please refer to the Notice of Changes.
  • Commencing Aug 2020, Live Chat Terms of Use will be revised. 
  • Due to the postal services arrangement issued by Hongkong Post Office on 20 Jul 2020, mail delivery service in Hong Kong will be provided twice a week from 20 to 26 Jul 2020.  Delivery of correspondences such as banking/investment/credit card account statement and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc) will be impacted.  To access your statement and advice anytime and anywhere, please register for eStatement and eAdvice via Personal Internet Banking.  You can also submit your corporate action instruction through HSBC Personal Internet Banking to avoid delay in mail delivery.  For any enquiries, please visit HSBC Branches or call us by phone. 
  • With effect from 4 July 2020, we will no longer support FPS ID in “Quick Transfer” in Online Banking. For transfers using FPS ID, please go to “Move Money” and select “Pay or transfer”.
  • Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch will be suspended on 20 & 21 July 2020. Please click here for details.
  • With effect from 1 July 2020, we will no longer accept any new application for Secured Credit from HSBC One and Personal Integrated Account customers. If you are an existing Secured Credit customer, you will not be affected and can continue to use the service after 1 July 2020 subject to all the applicable terms and conditions.
  • Please note that the existing Integrated Account Terms and Conditions and China Connect: Shanghai-Hong Kong and Shenzhen-Hong Kong Stock Connect Terms and Conditions will be updated with effective from 31 Jul 2020. For details, please refer to the Notice of Changes
  • With effect from 8 June 2020, domestic transfers , 24-Hour Currency Exchange Service and domestic standing instructions to HSBC accounts will no longer be available on the old version of Personal Internet Banking. To use the service, please go to our new Personal Internet Banking now.
  • Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Mei Tung Estate, Lam Tin Estate and Lei Yue Mun Estate will be suspended from 13 May to 15 May 2020.  Please click here for details.
  • Due to limited flight services by airlines, there will be a delay of air mail service by Hongkong Post Office except for mainland China and Macau.  For details, please refer to HK Post website. Delivery of correspondences such as banking/investment/credit card account statement and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc) will be impacted.  To access your statement and advice anytime and anywhere, please register for eStatement and eAdvice via Personal Internet Banking.  You can also submit your corporate action instruction through HSBC Personal Internet Banking to avoid delay in mail delivery. For any enquiries, please visit HSBC Branches or call us by phone. 
  • From 1 June 2020, we will send the credit card credit facility termination letter to your email address registered in HSBC.  Upon receipt of the letter, you may request the Credit Reference Agency to delete the account data of the terminated Credit Facility from its database.  If you do not maintain a valid email address in HSBC, the letter will be sent to your correspondence address by mail.

  • Please note the term on Bank tariff guide will be updated from “Bank tariff guide for HSBC Retail Banking and Wealth Management Customers” to “Bank tariff guide for HSBC Wealth and Personal Banking Customers” in the Terms and Conditions of these products, effective on 7 May 2020: Revolving Credit Facilities and Cash Credit Plan.
  • From 24 May 2020, you will be able to immediately increase the daily transfer limit for your registered payees via online banking. We recommend you to review and adjust your payment limits regularly to meet your transaction needs.
  • We take cyber-security seriously. As part of our ongoing efforts for a safer online banking experience, starting from 22 March 2020, you will need your physical Security Device or Mobile Security Key to send money to HSBC account and make overseas transfer on the old version of Internet Banking.
  • With effect from 1 May 2020, we will no longer accept personal customers using non-bank standard form for the instruction of issuance of Cashier’s Order/ issuance of Demand Draft / account transfer between local HSBC accounts. Please use the Bank’s standard form for submitting aforesaid payment instruction instead. For details, please refer to the Notice of Changes.
  • From early February 2020, the maximum daily limit for bill payment type ‘Government and Utilities’ will be increased to HKD 999,999 (amended). Maximum daily sub-limits for each merchant category are different and you can set your limits via online banking.
  • To provide better banking services, we will directly conduct or commission an independent research company to conduct a customer survey via phone or email and collect your valuable feedback. Information collected in the survey will be kept confidential by us and will only be used in the improvement of service quality. 
  • The service schedule of the Mobile Branch at Shatin Pass Estate will be changed from every Monday to alternate Monday (except public holidays) after the close of business on 23 March 2020. Please click here for the detailed service schedule from March to December 2020.
  • With effect from 17 January 2020, request for cheque book and set overseas ATM withdrawal limit service will no longer be available on the old version of Personal Internet Banking. To use the service, please go to our new Personal Internet Banking site now.
  • With effect from 1 January 2020, we will no longer issue demand draft in non-local currency drawn in other countries/ territories.  Please use telegraphic transfer for non-local currency remittances to respective countries/ territories instead.  For details, please refer to the Notice of Changes.

 

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