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Important information

Stay up to date with our services, changes to terms and conditions and other important updates.

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Important Notices

  • Changes to Online and Mobile Banking Terms. From 26 July 2021, there will be changes to the Online and Mobile Banking Terms.

Summary of change

1. We combined the 'Terms and Conditions for HSBC Internet Banking' and 'Terms and Conditions for HSBC HK Mobile Banking app and Mobile Security Key' into one document so that you can access them in one place. The new terms have been renamed as  'Online and Mobile Banking Terms'

2. We’ve written new terms in simpler language to make them easier to understand and fairer to you

3. The new terms won’t otherwise adversely affect your rights and obligations

You can view the updated terms here

  • From July 2021 onwards, customers will receive email confirmation for incoming Faster Payment System (FPS) transactions including credit payment advice, fund transfer credit advice, payment return advice and fund transfer refund advice.
  • From 28 June 2021, you'll be able to get access to more advice on banking, mortgage related fire insurance, mortgage and investments1 via the HSBC HK Mobile Banking app and Online Banking.
  • Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch stationed respectively at Lam Tin Estate and Lei Yue Mun Estate will be suspended from 20 May to 21 May 2021.  Please click here for details.
  • According to the update from Hongkong Post, some mail services to certain overseas destinations have been suspended/may be delayed due to country lockdown/insufficient air flight capacity. Delivery of correspondences such as banking/investment/credit card account statements and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards etc.) might be impacted. To access your statement and advice anytime and anywhere, please register for eStatement and eAdvice via our Personal Internet Banking (PIB). You can also submit your corporate action instruction through PIB to avoid delay in mail delivery. For any enquiries, please visit HSBC Branches or call us by phone.
  • Effective 1 Apr 2021, for all personal credit cards, we will only issue card with contactless payment function. The contactless payment function cannot be removed or disabled.
  • From 14 Mar 2021 onwards, we have sent credit card statements via email to customers who are not Personal Internet Banking users. Please click here for details.
  • From 28 Jan 2021 onwards, our ‘Chat With Us’ terms of use will be revised to allow our automated chat to help you on top of our customer service officer. You can continue to chat with us if you agree to the revised terms found here.

 

  1. Monthly HIBOR-based mortgage plan repayment advice (with company interest subsidy), mortgage related fire insurance notices (including pre-renewal arrangement notices, renewal notices, renewal reminders and renewal confirmations), advice for cheque purchase returns / correspondent bank charges, advice for cheque collection, Stocks Monthly Investment Plan advice and unit trust contract notes.

 

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