Manage your policy

HSBC HK
Insurance
Manage your policy

Your policies at your fingertips

Whether you want to make a claim, update your policy details or even switch your fund choices – you can now manage your insurance policies easily on the go via HSBC HK App or HSBC Online Banking.

Download HSBC HK App Get the HSBC HK Mobile Banking app

Log on to online banking This link will open in a new window

Simply download and submit relevant forms online. Check out our hassle-free claim process.

Get quick access to the details of your existing policies via HSBC HK App, including policy value, coverage, beneficiaries, projected policy value, eStatements and more.

You can update your contact details, change beneficiaries, change payment instructions, and switch investment choices – all via HSBC HK App or HSBC Online Banking.

Download policyholder user guide, product brochures, claim forms and more

Discover flexible ways to pay your policy premiums and receive benefits and claim payments. Check out the latest currency exchange rate for your payment

Find fees and charges for HSBC insurance plans including surrender charges, administration fees and more

Check the performance of underlying funds corresponding to your policy's investment portfolio

Find the answers to the most frequently asked questions about HSBC insurance

Learn about the fulfilment and total payout ratio of our participating products, get clarity for key insurance terms, and more

Need help?

Chat with us online

Get in touch via 'Chat with us' on the HSBC HK App or 'Live Chat' on the HSBC website. We're online from Mondays to Fridays (except public holidays) between these hours:

General insurance: 9:00am to 10:00pm
Life insurance: 9:00am to 8:00pm

Speak with us

Call our Insurance Service hotline on

(852) 2583 8000

Lines are open between these hours (except public holidays): Mondays to Fridays: 9:00am to 8:00pm; Saturday: 9:00am to 1:00pm

Message us via our 'Contact us' form or at hsbclifeenquiry@hsbc.com.hk, and we'll get back to you shortly.
Send a written request to us by post at: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong; or,
Visit one of our branches in person. Find your nearest branch and check its opening hours.

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Manage your policy

Your policies at your fingertips