Your policies at your fingertips
Looking to manage your HSBC Life policy easily? Get the HSBC HK Mobile Banking app to:
see your policy details and coverage, including basic plans and supplementary benefits
be reminded when important policy dates come up, such as policy renewals
check how your policy value, payout benefits, cash/surrender values and death benefits are projected to change over time
view and download your eStatements, which will be kept for 24 months from the date they're made available online. Learn more
add, change or remove your beneficiaries easily
Do more via online banking
Get access to a wider range of services online. Update your details, change your premium allocation, make withdrawals and more. Simply log on and go to 'My insurance'.
*for policies underwritten by HSBC Life (International) Limited only
You can get in touch with us easily in a number of ways.
- Contact us via 'Chat with us' on the HSBC HK Mobile Banking app or 'Live Chat' on the HSBC website.
We're online from Mondays to Fridays (except public holidays) between these hours:
General insurance: 9:00am to 10:00pm
Life insurance: 9:00am to 8:00pm
- Message us via our 'Contact us' form or at firstname.lastname@example.org, and we'll get back to you shortly.
- Call our Insurance Service hotline on (852) 2583 8000. Lines are open between these hours (except public holidays):
Mondays to Fridays: 9:00am to 8:00pm
Saturdays: 9:00am to 1:00pm
You can also send a written request by post. Our address is: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong
Or visit one of our branches in person. Find your nearest branch and check its opening hours.
Fees and charges
Find fees and charges for HSBC insurance plans including surrender charges, administration fees and more
A smarter way to see your projected policy value
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