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Manage your policy

Quick links to our insurance services and information

Your policies at your fingertips

Looking to manage your HSBC Life policy easily? Get the HSBC HK Mobile Banking app to:

  • see your policy details and coverage, including basic plans and supplementary benefits
  • be reminded when important policy dates come up, such as policy renewals
  • check how your policy value, payout benefits, cash/surrender values and death benefits are projected to change over time. Learn more
  • view and download your eStatements, which will be kept for 24 months from the date they're made available online
  • add, change or remove your beneficiaries easily

Do more via online banking

Get access to a wider range of services online. Update your details, change your premium allocation, make withdrawals and more. Simply log on and go to 'My insurance'.

Making claims


See how to make a claim when the unexpected happens.

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Log on to online banking to upload the required documents for your application, policy service request or claim. You can also upload them here without having to log on.

*for policies underwritten by HSBC Life (International) Limited only

Need help?

You can get in touch with us easily in a number of ways.

  • Contact us via 'Chat with us' on the HSBC HK Mobile Banking app or 'Live Chat' on the HSBC website.
    We're online from Mondays to Fridays (except public holidays) between these hours:
    General insurance: 9:00am to 10:00pm
    Life insurance: 9:00am to 8:00pm
  • Message us via our 'Contact us' form or at, and we'll get back to you shortly.
  • Call our Insurance Service hotline on (852) 2583 8000. Lines are open between these hours (except public holidays):
    Mondays to Fridays: 9:00am to 8:00pm
    Saturdays: 9:00am to 1:00pm


You can also send a written request by post. Our address is: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong

Or visit one of our branches in person. Find your nearest branch and check its opening hours.

You may also find these useful


Download policyholder user guide, product brochures, claim forms and more

Making payments and receiving benefits


Find fees and charges for HSBC insurance plans including surrender charges, administration fees and more


Check the performance of underlying funds corresponding to your policy's investment portfolio


Find the answers to the most frequently asked questions about HSBC insurance


Learn about the fulfilment and total payout ratio of our participating products, get clarity for key insurance terms, and more

Learn more

A smarter way to see your projected policy value

Simply log on to HSBC Online Banking or the HSBC HK Mobile Banking app to:

  • see your policy value projections in real time, without having to wait until your policy anniversary to receive it in the mail
  • check your projected benefits (if any), cash/surrender values, death benefits, guaranteed and non-guaranteed benefits, and projected benefits easily
  • use our dynamic charts to see what your projected policy values may be at selected points in time, with or without non-guaranteed values

*applicable to specific annuity, whole life and endowment plans only

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