Top of main content

Please review your Statement / Advice and report to us if you found any suspicious information / transaction.


Effective 1 Mar 2017, our eStatement/eAdvice service will be extended to cover Mortgage Account Quarterly eStatement, and paper statement will no longer be issued.

Features and Benefits

  • Free of charge
  • Simple to sign-up and use :
    Simple online service registration and automatic registration for newly-opened accounts.
  • Secured platform :
    Single secured platform for various account statements and advices.
  • Timely and convenient :

    Accessible anytime, anywhere on the HSBC HK Mobile Banking app and HSBC Online Banking once they are uploaded.

    eStatement and eAdvice available for view and download1 up to 84 months2,3,4 and 3 months5 respectively.

    Please refer to FAQ for the full eStatement and eAdvice list.

  • Thoughtful reminders :

    Email and/or SMS alerts are available to notify you when updated eStatements are uploaded.

    (Please update your email address and/or mobile phone number whenever there are any changes to ensure you receive our friendly reminders)

Switch to eStatement and eAdvice Service

Save HKD20 Paper Statement Service Annual Fee

Personal Internet Banking customers

Not yet registered for Personal Internet Banking?

Paper Statement Service Annual Fee


To help drive the reduction of paper consumption in order to contribute to the sustainable development of Hong Kong.

Who and what accounts will be affected?

From 1 January 2013, a Paper Statement Service Annual Fee of HK$20 will be charged. This will apply to each account if customers request more than two paper statements per year for their Personal Banking HK Dollar Current, SuperEase, HSBC Premier, HSBC Advance, Personal Integrated Account, University Student, Cash Card, Renminbi Savings, HK Dollar Statement Savings, CombiNations Statement Savings or Foreign Currency Current account(s).

How and when will the fee be imposed?

The fee will be directly debited from each relevant account in the first quarter of the following year. For integrated accounts, the fee will be debited from HKD Savings account.

What will the collected fees be used for?

Relevant fees will be contributed to various non-profit making organisations to support the continued development of the local community.

Next steps

Not a HSBC Personal Internet Banking User?


1. Available on online banking only.

2. Your eStatements for integrated accounts, HKD current accounts and HKD savings accounts are retained up to 84 months.

3. We will accumulate your eStatements for credit card accounts up to 84 months. If an eStatement within the past 84 months is not displayed, you can request a paper statement and the fee will be waived.

4. Your eStatements for other accounts (including investment services and securities accounts) are retained up to 24 months.

5. Your eAdvice are retained up to 3 months. Monthly HIBOR-based Mortgage Plan Repayment eAdvice are retained up to 12 months.