HSBC Mastercard® Debit Card

How can I manage my supplementary card through the HSBC HK Mobile Banking app?

Your HSBC Mastercard® Supplementary Debit Card allows you to always stay in control. As a principal cardholder, you can manage supplementary cards from the 'Manage debit cards' page on the HSBC HK Mobile Banking app.

What limits can I set for HSBC Mastercard® Supplementary Debit Card?

As a principal cardholder, you can set the following limits:

• Monthly spend limit (covers purchases made via Mastercard® and EPS network)
• Daily local ATM cash withdrawal limit
• Daily overseas ATM cash withdrawal limit

Will my supplementary cardholder know my account balance?

Your privacy matters a lot to us. Supplementary cardholders have access to a limited set of banking / ATM services, and balance enquiries are blocked for them.

What do I do when I receive the supplementary card?

You can follow three simple steps to get started: 

1. Once you receive the HSBC Mastercard® Supplementary Debit Card, pass it to your supplementary debit cardholder
2.  You can activate the supplementary card and set up the PIN for your supplementary cardholder on your HSBC HK App. Alternatively, you can advise your supplementary cardholder to activate their card and set up the PIN by calling us on (852) 3163 0633.
3. You will be notified by email or SMS once the card is activated or the PIN is set.
4. After card activation, you can change the spend and withdrawal limits of the card conveniently via the HSBC HK Mobile Banking app. Just log on > tap on any accounts linked to the card > 'Manage debit cards'. Remember to tell your supplementary cardholder about the limits you set (but just in case you forget, we will also notify the supplementary cardholder every time you change the limit)

Getting Started

• If you hold an HSBC Mastercard® Supplementary Debit Card, you can activate the card and set up the PIN by calling 3163 0633. A one-time password will be sent to your mobile number for verification
• You can then start enjoying the benefits of the fee-free multi-currency spending experience! Remind your principal cardholder to keep sufficient funds in his/her account, just in case
• For your convenience, you can also add the card to your mobile wallet!

Using the card

• You can use the card at any merchants worldwide that accept Mastercard® for purchases or via local EPS network. Please ask your principal cardholder about the limits he/she set for the card before using it
• You can withdraw cash from HSBC Group’s ATM network for free. If you withdraw from non-HSBC Group ATMs, fees may apply. Refer to our tariffs for details. Again, please check what withdrawal limits have been set by the principal cardholder
• Remember – each time you spend or withdraw with the card, we will notify you and the principal cardholder. You will also be notified every time the spending / withdrawal limit set by the principal cardholder is changed. You can find out the remaining monthly spending limit from the spend notification we send you after every transaction

Just in case…

Needing some card services? In most cases, you'll have to ask your principal cardholder. These services include: 

• Check card information / status
• Check transaction history
• Replace card
• Change card limits
• Request a new PIN (except first PIN set-up)
• Dispute a transaction
• Change of personal particulars e.g. phone number and email address
• Cancel card

However, you will still be able to raise requests related to the security of your card. They are:

• Activate your card
• Block your card
• Report lost card (you need to ask your principal cardholder for a replacement card request)