A bank in your pocket

With the HSBC HK Mobile Banking app (HSBC HK App), you can manage your everyday banking needs anytime, anywhere. Discover a wide range of features and services on the app, and experience an ease of use like never before.

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Download the app today

Why you'll need it

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  • Anytime, anywhere
    Manage your daily banking needs 24x7 – without having to visit a branch or ATM.
  • Real-time account information
    Stay up-to-date on all your accounts and get notified of any transactions.
  • Secure, seamless access
    All you need is just a touch or a smile to log on quickly and securely with Mobile Security Key.

Key features

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Account summaries at a glance

Quickly overview of your account balance, credit card balance, insurance policies and MPF performance all in one place, anytime, anywhere.
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Mobile Security Key

 
No need to carry a physical Security Device anymore. There's a Mobile Security Key built right into our app, to give you quick, secure access to online and mobile banking.
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Faster Payment System (FPS)

 
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Send HKD or RMB instantly to almost anyone in Hong Kong for free1. You don’t even need their bank account details.
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Push notifications

No more wondering if your payment has gone through. Enable push notifications3 and you'll receive instant notifications of eStatements and eAdvice, incoming FPS funds and credit card payments.

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Chat with us

Need a little help? Now you can use the “Chat with us” feature to tell us what you need help with. It's as easy as texting a friend.
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Open an account instantly

If you're new to HSBC, you2 can now use the app to open a bank account. The whole process takes less than 10 mins and you'll be able to start using Mobile Banking and Personal Internet Banking right away.

Get started

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Step 1

Download "HSBC HK Mobile Banking app" from the App Store or Google Play.

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Download the HSBC HK Mobile Banking app in App Store
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Download the HK Mobile Banking app from the Google App store
Mobile app screen step 2; image used for HSBC Hong Kong Mobile Banking App.

Step 2

If you are new to HSBC, you may open an account instantly using the app.

If you are already an HSBC customer, the app will get you set up for Personal Internet Banking the first time you use it.

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Step 3

For an even better mobile banking experience, don't forget to enable your Mobile Security Key and push notifications, and set a Small-value payment limit.

Need help?

Go to “Chat with us “ on our app for instant help (Menu > Support > Chat with us)

You may also visit the FAQs for our app.

Important information

Security tips 

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Supported devices 

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Remarks

1 Note for FPS

There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

 

2 Note for Mobile Account Opening

For new account opening via the HSBC HK Mobile Banking app, the individual must be a permanent resident aged 18-65 residing in Hong Kong and does not hold any HSBC banking or investment accounts or credit cards.

 

3 Note for Push notifications

  • If you change your mobile device, you need to:
    (i) provide us with updated information on your mobile device
    (ii) update iOS or Android OS on your mobile device, and
    (iii) reinstall the HSBC Mobile Banking app ("app").
  • We only send push notifications once. If you delete the push notification we sent, that notification can't be sent again.
  • Any push notifications we send are one-way and shouldn't be replied to.
  • You should never respond to a push notification that appears to be from us asking you to provide your account or security details. We never make such a request.
  • Please make sure you have cellular data internet connection or WiFi internet connection. If you're travelling outside Hong Kong and wish to receive push notifications, please make sure you've enabled data roaming. You're responsible for any fees and charges arising from internet connection, whether local or international. Push Notification Alerts Service may not be available in certain countries or territories on some types of mobile devices.
  • Push notifications run on the services provided by Apple Inc. ("Apple") or Google LLC. ("Google"). Any delay or failure in delivering push notifications  due to Apple's or Google's service is beyond our control.
  • The alerts sent by push notifications may not be encrypted and may not be secure from corruption by third parties. You're responsible for ensuring that your mobile device is enabled with auto-lock and passcode lock to prevent unauthorised access.
  • Make sure your mobile device and other telecommunications equipment or services are capable of receiving Push Notification Alerts Service through push notifications.
  • You may register one iOS device or one Android OS device to receive push notifications with. Your mobile device should be using the updated iOS or Android OS version we specify.
  • Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries. App Store is a service mark of Apple Inc.
  • Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.
  • QR Code is a registered trademark of Denso Wave Incorporated.
  • The screen displays are for reference and illustration purposes only.
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