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HSBC HK Mobile Banking app
No more waiting on the phone for answers! Use Chat with us1 and it's as easy as texting a friend.
HSBC website and Online Banking
Whenever you see the Live Chat tab, you can send us a message and be instantly connected.
Easily browse our help topics to learn more about our products and services, or simply contact us to ask a question.
Send us an inquiry or provide feedback
Ask about our products
Whether you want to open an account, have a question about your credit card or need to know more about a loan, we’re here to help.
Give us feedback
Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.
Speak to us in person
Request an appointment
There are times when it's nice to do your banking in person. Book an appointment at your nearest branch prior to your visit.
Digital Counter Services
HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.
Other ways we can help you
HSBC Personal Internet Banking Customers
Send a message through email messages in Personal Internet Banking