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Contact Us

Getting in touch with us is easy. Tell us what we can help you with today, then choose how you’d like to contact us.

Chat with us now!

Have questions about our products and services? Chat with us to get help immediately.

HSBC HK Mobile Banking app

No more waiting on the phone for answers! Go to the support tab and tap 'Chat with us'1 to get help instantly.

For our HSBC Jade and Premier customers, you can connect with our wealth management team via the Support tab through 'Contact HSBC Jade' or 'Contact HSBC Premier' > 'Chat with RM and team'.

HSBC website and HSBC Online Banking

Whenever you see the 'Chat with us' button, you can send us a message and instantly connect with us.


You can easily browse these common frequently asked questions or contact us to ask a question.

Send us feedback or make an inquiry

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Whether you want to open an account, have a question about your credit card or need to know more about a loan, we're here to help.

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Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.

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If we’ve not met your expectations, we want to know about it. Tell us your complaint and we’ll get back to you shortly.


The perfect experience starts with you. Your feedback helps us create better experiences for you each and every time.

Speak to us in person

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See what the queues are like in real time, get a ticket and make a booking in advance, all before you arrive at a branch.

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There are times when it's nice to do your banking in person. Book an appointment at your nearest branch prior to your visit.


Drop by and meet us in a branch closest to you.

Other ways we can help you

1 You need to activate your Mobile Security Key before using 'Chat with us'.