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Are you looking for help in the following Frequently Asked Questions?

HSBC mobile apps currently support the new iPhone XS and XS Max. Please visit your app store and update to the latest version if you are experiencing any issues.

 

Learn how to switch the mobile security key to your new phone

 

With Faster Payment System (FPS), you can make instant payments to individuals and merchants in Hong Kong Dollar or Renminbi via a mobile number, email address, FPS Identifier, or by scanning a QR code. It will be available 24/7 and covering participating local banks and Stored Value Facilities (SVF) operators.

 

Receiving banks may reject a transfer if the payee's name does not match the one they have on record. If you've already added this person to "My payees" under a nickname, please log on to Personal Internet Banking to delete them and then add them again using their official name as it appears on record at their bank.

 

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By phone

HSBC Premier customer
(852) 2233 3322

HSBC Advance customers
(852) 2748 8333

Other customers  
(852) 2233 3000