Chat with us now!
HSBC HK Mobile Banking app
No more waiting on the phone for answers! Go to the support tab and tap 'Chat with us'1 to get help instantly.
For our HSBC Premier Elite and Premier customers, you can connect with our wealth management team via the Support tab through 'Contact HSBC Premier Elite' or 'Contact HSBC Premier' > 'Chat with RM and team'.
HSBC website and HSBC Online Banking
Whenever you see the 'Chat with us' button, you can send us a message and instantly connect with us.
You can easily browse these common frequently asked questions or contact us to ask a question.
Send us feedback or make an inquiry
Ask about our products
Whether you want to open an account, have a question about your credit card or need to know more about a loan, we're here to help.
Give us feedback
Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.
Online Interactive Community
HK Smart Banking Community, our first online interactive community, lets you engage with members, share banking experiences, access information and co-create seamless banking journeys with us. Please note that the Community currently supports Traditional Chinese only.
The perfect experience starts with you. Your feedback helps us create better experiences for you each and every time.
Make a complaint
If we’ve not met your expectations, we want to know about it. Tell us your complaint and we’ll get back to you shortly.
Speak to us in person
See what the queues are like in real time, get a ticket and make a booking in advance, all before you arrive at a branch.
Request an appointment
There are times when it's nice to do your banking in person. Book an appointment at your nearest branch prior to your visit.