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Contact Us

Getting in touch with us is easy. Tell us what we can help you with today, then choose how you’d like to contact us.

Chat with us now!

Have questions about our products and services? Chat with us to get help immediately.

HSBC HK Mobile Banking app

No more waiting on the phone for answers! Go to the support tab and tap 'Chat with us'1 to get help instantly.

For our HSBC Premier Elite and Premier customers, you can connect with our wealth management team via the Support tab through 'Contact HSBC Premier Elite' or 'Contact HSBC Premier' > 'Chat with RM and team'.

HSBC website and HSBC Online Banking

Whenever you see the 'Chat with us' button, you can send us a message and instantly connect with us.


You can easily browse these common frequently asked questions or contact us to ask a question.

Send us feedback or make an inquiry

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Whether you want to open an account, have a question about your credit card or need to know more about a loan, we're here to help.

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Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.

Online Interactive Community

HSBC Community, our first online interactive community, lets you engage with members, share banking experiences, access information and co-create seamless banking journeys with us. Please note that the Community currently supports Traditional Chinese only.


The perfect experience starts with you. Your feedback helps us create better experiences for you each and every time.

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If we’ve not met your expectations, we want to know about it. Tell us your complaint and we’ll get back to you shortly.

Speak to us in person

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Get your ticket instantly with real-time queue updates, and make a booking for below services in advance – all before you arrive at select branches.

-Counter Service

-General Banking Service

-Account Opening (applicable for booking future appointments only)

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Prefer to visit the branch? You can now make a booking for account opening at select branches through eTicketing, prior to your visit.

For account opening at other branches, please fill in your personal information and booking details here.


Drop by and meet us in a branch closest to you.

Other ways we can help you

1 You need to activate your Mobile Security Key before using 'Chat with us'.