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Getting in touch with us is easy. Tell us what we can help you with today, then choose how you’d like to contact us.

Due to high traffic volume, some customers may experience a longer waiting time when calling our hotlines. Sorry for the inconvenience. Please wait patiently or call later for assistance.

Are you looking for help in the following Frequently Asked Questions?

HSBC mobile apps currently support the new iPhone 11, 11 Pro and 11 Pro Max. Please visit your app store and update to the latest version if you are experiencing any issue.

 

Learn how to switch the mobile security key to your new phone

 

With Faster Payment System (FPS), you can make instant payments to individuals and merchants in Hong Kong Dollar or Renminbi via a mobile number, email address, FPS Identifier, or by scanning a QR code. It will be available 24/7 and covering participating local banks and Stored Value Facilities (SVF) operators.

 

Receiving banks may reject a transfer if the payee's name does not match the one they have on record. If you've already added this person to "My payees" under a nickname, please log on to Personal Internet Banking to delete them and then add them again using their official name as it appears on record at their bank.

Live Chat

We connect you instantly to our customer service officers to help solve your questions on digital banking in an effective way.

Send us an inquiry or provide feedback

 

Whether you want to open an account, have a question about your credit card or need to know more about a loan, we’re here to help.

 

Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.

 

If we’ve not met your expectations, we want to know about it. Tell us your complaint and we’ll get back to you shortly.

Speak to us in person

 

There are times when it's nice to do your banking in person. Book an appointment at your nearest branch prior to your visit.

 
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HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.

 

Drop by and meet us in a branch closest to you.

Other ways we can help you