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Contact Us

Getting in touch with us is easy. Tell us what we can help you with today, then choose how you’d like to contact us.

Need help? Chat with us now!

HSBC HK Mobile Banking app

No more waiting on the phone for answers! Use Chat with us1 and it's as easy as texting a friend.

HSBC website and Online Banking

Whenever you see the Live Chat tab, you can send us a message and be instantly connected.


Easily browse our help topics to learn more about our products and services, or simply contact us to ask a question.

Send us an inquiry or provide feedback


Whether you want to open an account, have a question about your credit card or need to know more about a loan, we’re here to help.


Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.


If we’ve not met your expectations, we want to know about it. Tell us your complaint and we’ll get back to you shortly.

Speak to us in person

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There are times when it's nice to do your banking in person. Book an appointment at your nearest branch prior to your visit.

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HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.


Drop by and meet us in a branch closest to you.

Other ways we can help you

Call us

By phone

HSBC Jade customers
(852) 2233 3033

HSBC Premier customer
(852) 2233 3322

Other customers  
(852) 2233 3000

HSBC Personal Internet Banking Customers

Send a message through email messages in Personal Internet Banking

1 You need to activate your Mobile Security Key before using 'Chat with us'.