A single number for all your phone banking services.
With one single PIN, you can use it even when you set up new accounts and services. Just use any bank account or credit card number registered in your name plus your phone banking PIN to access the service. Joint account holders also need to provide separate identity document numbers or dates of birth.
You can reset your PIN by calling the hotline number, or at any HSBC ATM in Hong Kong.
For security and so you can gain instant access to phone banking, resetting your PIN will also reset your phone banking transfer limit for non-registered third party accounts to zero. Visit any HSBC branch to restore your previous limit.
We are required to send you a text message notification when you carry out these transactions through phone banking:
Please update your mobile number using Personal Internet Banking or phone banking during office hours. If we don’t have a valid mobile number from you to send an SMS text message notification, you won’t be able to carry out these transactions using phone banking.
HSBC Voice ID is now available. Voice ID uses advanced voice biometric technology to verify your identity with your unique voice.
Starting from 20 November 2016, to complete the below designated instructions via phone banking, in addition to verification of phone banking PIN or Voice ID, we also need to verify the one-time passcode sent by SMS. A notification will be sent to the customers' pre-registered mobile number and/or e-mail address once the transaction is completed. For details, please contact our phone banking customer service officer.
Please ensure you have a valid mobile phone number updated in your bank records and get your mobile phone ready to carry out the transactions. Please note that SMS may take longer to receive overseas.
If needed, please update your mobile number using Personal Internet Banking with your Security Device / Mobile Security Key or through phone banking# or visit our branches during office hours.
# If you have changed your mobile phone number and the pre-registered one is no longer available to receive the one-time passcode sent by SMS, please update your new mobile phone number using Personal Internet Banking or visit our branches during office hours.
The CoP promotes good practice. It is issued by HKAB and the DTC Association and endorsed by the Office of the Telecommunications Authority.