Claims and Assistance Services

Simply call our Tele-Consultants at (852) 3128 0122 from Monday to Friday : 9am – 6pm (except Saturday, Sunday and Public Holidays) who will assist you in preparing your relevant claim request(s).

You may also contact our HSBC Life Service Hotline at (852) 2583 8000 outside of the above business hours for assistance on general claim enquiries including its procedures and required document(s); or simply click here to download an appropriate claim form.

In order to facilitate your claim as quickly as possible, please have all information regarding the circumstances and details of your claim in hand when calling.

Click here to download HSBC Life Support Service Card.

NOTIFY AXA OF YOUR CLAIM INSTANTLY WITH OUR NEW ONLINE CLAIMS NOTIFICATION FACILITY

24 hours a day, 7 days a week, you can now be certain that the important details of your claim will be immediately transferred to AXA in a clear and consistent format.

During busy periods (e.g. after a storm or Typhoon), this facility will save you from having to wait for an appropriate person to take down your claim details.

Click here to notify us of your claim online.

Simply call the appropriate telephone claims hotline and one of the professional claims team will help you deal with your claim. For faster assistance, you may also download the appropriate claim form here, and fax that in to the appropriate claims team.

In order to facilitate your claim as quickly as possible, please have all information regarding the circumstances and details of your claim in hand.

Any qualified case for claim amount below HK$5,000 will be processed immediately and claims payment will be approved within 2 working days upon receipt of all required documents as may be required by AXA General Insurance Hong Kong Limited (AXA).Should further information be required, AXA will send a follow up letter to the claimant within 5 working days.

The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap.41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.

For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.