Making a claim and getting assistance

To make a claim for your HSBC Life policy, you can call us on (852) 3128 0122. Lines are open between 9:00am and 6:00pm, Mondays to Fridays, except Saturdays, Sundays and public holidays.

To help us process your claim more quickly, you can download and complete the appropriate forms from our insurance forms and documents download page. It will also help to have all the information for your claim on hand when you give us a call.
You can also download the HSBC Life Support Service Card (PDF) so you have our hotline numbers and opening hours handy.

You can upload selected forms and supporting documents to file a claim via our document upload page.

This service applies to life insurance policies underwritten by HSBC Life (International) Limited only.

Please use our online claims notification facility to notify AXA of your claim immediately.

The facility is available 24/7, even during busy periods (such as after adverse weather), so you can send AXA the details of your claim without the wait.

Qualified cases under TravelSurance, AccidentSurance, HospitalSurance, HomeSurance and ResidenceSurance plans with a claim amount below HKD5,000 will be processed immediately. Claim payments will be approved within 2 working days upon receipt of all required documents, as may be required by AXA General Insurance Hong Kong Limited (AXA). If further information is required, AXA will send a follow-up letter to the claimant within 5 working days.

You can file a claim for your Life Insurance or General Insurance plan by phone or fax.

Visit our hotlines page to find the phone number you should call to make a claim and its opening hours.

To help us process your claim more quickly, you can download and complete the appropriate forms from our insurance forms and documents download page. It will also help to have all the information for your claim on hand when you give us a call.