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Personal Internet Banking

Quick and easy to use, Personal Internet Banking puts you in control of your accounts 24 hours a day.

Manage your money online

Quick, convenient and straightforward, Personal Internet Banking from HSBC lets you manage your accounts 24 hours a day.

Easier, simpler, faster. 
Internet banking just got a whole lot better.

We have been working to bring you a new internet banking experience. You'll notice a fresh look with new features and functionality, designed around you and your banking needs.

 

Personal internet Banking features

Save time and money making transfers and payments online any time – day or night.

Go paperless and help protect the planet.

Live Chat / Live Share

Live support tools allowing our customer service officers to help you instantly when using Internet Banking Services in a convenient and efficient way. These services are available for 7 days a week , 24 hours a day.

A redesigned log on page is being introduced to existing internet banking customers by phases.

HSBC Personal Internet Banking customers get discounts on services and products.

Learn how to keep your accounts secure through regular log ons, checking transactions and keeping anti-virus software up to date.

Get enhanced security with a Security Device / Mobile Security Key. Protected by a PIN, your Security Device / Mobile Security Key generates unique codes for logging on securely to Personal Internet Banking.

How do I register for Personal Internet Banking

Complete these five steps for instant access to HSBC Personal Internet Banking.

You can access Personal Internet Banking immediately provided you have any of the below1:

  • An HSBC account with ATM or phone banking service
  • An HSBC credit card with ATM service
  • An HSBC MPF or ORSO Defined Contribution Scheme account

Step 1 – Acknowledge Terms & Conditions

Read the Terms & Conditions for HSBC Personal Internet Banking and HSBC's eStatement & eAdvice service and if you accept them, tick the boxes "I have read and accepted the Terms & Conditions". Ticking these boxes also registers you for eStatements and eAdvice so that you can manage all your accounts from one place, online2.

If you still want to receive paper statements and advice you can request this in the eStatement and eAdvice section after logging on.

Step 2 – Verify identity

Enter your

  • Account number
    • ATM PIN* of your bank account/credit card account
      • Identification document number

to verify your identity.

*If you use bank account in the registration, you can also use Phonebanking PIN to verify your identity.

Step 3 – Set up log on

Create your Personal Internet Banking profile by entering :

  • Username
  • Memorable question, answer
  • Password

Step 4 – Choose security questions

Choose the security questions so that if you forget your log on details you can reset them.

Step 5 – Confirmation

After confirmation of registration, you may log on and start using Personal Internet Banking.

 

1Associated PIN or SMS One Time Passcode (OTP) required

2If your identification documentation number is six characters or fewer, or your date of birth records held by HSBC are incomplete, you will not be automatically registered for eStatement and eAdvice.

Related services

Pay bills, transfer money and see your account balance on your smartphone or tablet with the HSBC HK Mobile Banking app.

Access the full range of automated banking services or speak to a customer service officer, all on a single number.

Banking is faster and more convenient with our range of withdrawal, deposit and multifunction machines.

At your local HSBC branch you will find friendly, knowledgeable staff, happy to help with any question about our products or services.