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Mother and daughter in flower field ; image used for HSBC TravelSurance.

TravelSurance

Peace of mind, wherever you go

Limited time offer:

Apply for TravelSurance by 31 December 2020 to get:

  • 30% off your first year’s premium for annual MultiTrip TravelSurance
  • 15% off for Single Trip TravelSurance

Why choose HSBC TravelSurance?

  • Get up to HKD6,000 coverage for your phone
  • Covers all ages with full benefits
  • Express claims approval service1
  • Cover designated loss such as adverse weather conditions, strike, terrorism or natural disasters
  • 24 hour worldwide assistance service
  • Comprehensive cover, including personal accidents up to HKD2 million, and medical expenses up to HKD5 million
  • Free enhanced coverage upon issuance of travel alert [PDF] for the planned destination by the Hong Kong Special Administrative Region (“HKSAR”) government

Extra Benefits for Annual MultiTrip TravelSurance

  • Significant savings if you take multiple trips in a year
  • Experience the convenience with E-Policy servicing which provides you with 24-hour online access to your insurance policy details and allows you to submit policy service requests without hassle.
  • If you travel to mainland China frequently, enjoy hospital admission deposit guarantee to designated hospitals in mainland China with a China Medical Card option under your annual MultiTrip policy

Or via the HSBC Mobile Banking app.

Contact us

By phone

Compare HSBC TravelSurance Plans

Key Coverage Highlights
Plan options
 Asia Standard Plan
 Asia Basic Plan
 Worldwide Standard Plan
 Worldwide Basic Plan
Medical Expenses
 HKD5,000,000
 HKD600,000
 HKD5,000,000
 HKD1,000,000
Personal Accident
 HKD1,200,000
 HKD500,000
 HKD2,000,000
 HKD800,000
Baggage and Personal Effects
 HKD20,000
 HKD8,000
 HKD20,000
 HKD8,000
Personal Liability
 HKD10,000,000
 HKD10,000,000
 HKD10,000,000
 HKD10,000,000

Compare HSBC TravelSurance Plans

Key Coverage Highlights
Plan options
 Medical Expenses
Asia Standard Plan
 HKD5,000,000
Asia Basic Plan
 HKD600,000
Worldwide Standard Plan
 HKD5,000,000
Worldwide Basic Plan
 HKD1,000,000
Plan options
 Personal Accident
Asia Standard Plan
 HKD1,200,000
Asia Basic Plan
 HKD500,000
Worldwide Standard Plan
 HKD2,000,000
Worldwide Basic Plan
 HKD800,000
Plan options
 Baggage and Personal Effects
Asia Standard Plan
 HKD20,000
Asia Basic Plan
 HKD8,000
Worldwide Standard Plan
 HKD20,000
Worldwide Basic Plan
 HKD8,000
Plan options
 Personal Liability
Asia Standard Plan
 HKD10,000,000
Asia Basic Plan
 HKD10,000,000
Worldwide Standard Plan
 HKD10,000,000
Worldwide Basic Plan
 HKD10,000,000

Highlights of cover 

What’s included?

 

Medical

We’ll reimburse the necessary medical expenses incurred during a trip and follow up medical expense within 3 months after return to the Hong Kong SAR up to HKD5 million. We’ll also cover additional travel and accommodation costs for your children if they have to travel back to Hong Kong SAR while you stay in hospital.

 

Sports and Activities2

We provide cover for various sports and activities, including dune driving, sand boarding, safari adventures, whale tours, hot springs, horse riding, cable cars, iceberg climbing, watching auto racing, water sports, skiing, ice-skating, biking, thrill rides at amusement parks etc.

Travelsurance even covers certain hazardous sports activities such as hot air ballooning, bungee jumping, hang-gliding,parachuting, zipline, rafting, speed-boating, jet-skiing, trekking, water skiing, wakeboarding, wakesurf, sea kayaking,scuba-diving (that is diving to a depth not greater than 40 metres), mountaineering, rock-climbing etc.

 

Baggage

You’ll receive cover for baggage loss or damage up to HKD20,000 . We’ll reimburse emergency purchases of essential items or clothing up to HKD2,000 if baggage is delayed for more than 6 hours after you’ve arrived at your destination abroad.

 

Travel delays and loss of documents

We’ll pay up to HKD2,500 if your scheduled transportation is delayed for more than 6 hours.

If you choose to buy the standard plan, you can have an alternative option of buying another one-way travel ticket to catch up with the planned itinerary and may reimburse up to HKD4,000. If you lose important documents such as your passport, we’ll cover replacement costs up to HKD5,000.

Simply present your China Medical Card with your personal identification to designated hospital in mainland China, you won’t need to pay any deposit in advance. The card only costs HKD300 per annum.

What’s NOT included? 

Eligibility 

Additional benefits 

Policy document 

All the information you need in one place

TravelSurance full policy booklet

See the full terms and conditions of your TravelSurance policy.

Making claims and making changes

Make a claim

Sometimes life doesn’t go according to plan and you’ll want to make an insurance claim as soon as possible.

Manage your policy online

Access your policy details anytime, anywhere on both your HSBC HK Mobile Banking app and our Personal Internet Banking webpage, so you can check your benefits, coverage, premium due dates and much more at your fingertips.

Have you considered

Home Insurance

 
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Our home insurance (HomeSurance) can meet your needs, leaving you free to enjoy your life without worrying about your most treasured possessions.

Personal Accident Insurance

 
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A comprehensive insurance that protects you and your dependents against the financial strain that a personal accident can bring.

Health Insurance

 
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Focus on your own health and your family’s wellbeing with our flexible medical insurance options. Choose the perfect options for each family member.

End Notes 

1 Any qualified case for claim amount below HK$5,000 will be processed immediately and claims payment will be approved within 2 working days upon receipt of all required documents as may be required by AXA General Insurance Hong Kong Limited (AXA). Should further information be required, AXA will send a follow up letter to the claimant within 5 working days.

2 The following sports and activities are excluded from TravelSurance: racing other than on foot, deep water diving (that is diving to a depth of greater than 40 metres), motor rallies and competitions, professional sports or sports in return for remuneration, aviation other than as a fare paying passenger in a licensed passenger aircraft operated by a recognised airline or air charter company.

3 Child’s parent or legal guardian must be the policyholder.

4 Partner means someone with whom the insured person lives in a relationship equivalent to marriage, whether of the same or opposite gender.

 

General Insurance products are applicable to HSBC Account holders and HSBC credit card holders only.

The above information is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.

The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.

For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.

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