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TravelSurance – Travel Insurance

Peace of mind, wherever you go

Enjoy the freedom to travel the world, safe in the knowledge that you’re covered by our comprehensive travel insurance. Insure yourself, relatives and friends with our Single Trip TravelSurance. If you’re a regular traveller, save money and never worry about forgetting to book your travel insurance again with our annual MultiTrip TravelSurance.

Key features

  • Cover against adverse weather conditions, terrorism or natural disasters
  • Comprehensive cover, including travel delays, personal accidents, medical expenses up to HKD1 million, and emergency medical evacuation up to HKD2 million
  • Express Claims Approval Service1
  • 24 hour worldwide emergency assistance service
  • Free enhanced coverage upon issuance of any travel alert [PDF]. for the planned destination by the HKSAR Government


Extra benefits for annual MultiTrip TravelSurance

  • Significant savings if you take multiple trips in a year
  • If you travel to China frequently, enjoy more protection with the China Medical Card option under your annual MultiTrip policy
  • Experience the convenience with E-Policy servicing which provides you with 24-hour online access to your insurance policy details and allows you to submit policy service requests without hassle

Special Offers

Apply for MultiTrip TravelSurance online by 25 November 2018 to get:

  • 25% off your first year’s premium
  • HKD25 Starbucks gift voucher when you buy via Personal Internet Banking with the promo code “STAR84”

Terms and Conditions apply. [Click here for details] [PDF].

Apply for Single Trip TravelSurance by 25 November 2018 to get 10% off.

Successfully apply HomeSurance, AccidentSurance and/or MultiTrip TravelSurance on or before 3 Jan 2019 with minimum aggregated $1500 annual net premium to get Wellcome Cash Coupon.

Terms and Conditions apply. [Click here for details]

Use our calculator to find out how much you’ll pay.

Summary of cover

What’s included?


We’ll reimburse follow up medical expenses incurred during a trip within 3 months after return to the Hong Kong SAR up to HKD1 million. We’ll also cover additional travel and accommodation costs for your children if they have to travel back to Hong Kong SAR while you stay in hospital.



We provide cover for various sports and activities, including dune driving, sand boarding, safari adventures, whale tours, hot springs, horse riding, cable cars, iceberg climbing, watching auto racing, water sports, skiing, ice-skating, biking, thrill rides at amusement parks etc.


Travelsurance even covers certain hazardous sports activities such as bungee jumping, hang-gliding, parachuting, rafting, speed-boating, jet-skiing, trekking, scuba-diving (not beyond depth of 40 metres), mountaineering, rock-climbing etc.



You’ll receive cover for baggage loss or damage up to HKD20,000 . We’ll reimburse emergency purchases of essential items or clothing up to HKD2,000 if baggage is delayed for more than 6 hours after you’ve arrived at your destination abroad.


Travel delays and loss of documents

We’ll pay up to HKD2,500 if your travel is delayed for more than 6 hours for reasons beyond your control. If you lose important documents such as your passport, we’ll cover replacement costs up to HKD5,000.


Golfing hole-in-one

Now you can receive up to HKD3,000 when you achieve a “Hole in One” whilst playing golf at any recognized golf course overseas.

Simply present your China Medical Card with your ID document at hospital admission reception of more than 200 designated hospitals3 without the need to pay any deposit in advance. The annual premium is only HKD300 per card.

Major exclusions

Unfortunately, we can’t cover you for:

  1. war and related perils
  2. act of nuclear, chemical, biological terrorism
  3. suicide, self-inflicted injury, pregnancy, childbirth, insanity, alcoholism, venereal disease, AIDS and drug-taking
  4. property otherwise insured
  5. illegal acts
  6. Engaging in:
    1. professional sports or racing other than on foot
    2. deep-water diving (40m or deeper)
    3. motor rallies
    4. sports or activities in return for remuneration
    5. aviation other than as a fare-paying passenger


For more details and a full list of exclusions, refer to our policy document. 


To be able to apply you must:

  1. be residents of the HKSAR applying in Hong Kong SAR
  2. be HSBC credit card/account holder
  3. for Adult:
    1. aged between 17 to 85 years inclusive for Single Trip TravelSurance Policy
    2. aged between 17 to 75 years inclusive for MultiTrip TravelSurance Policy, with renewal up to the age of 85 years inclusive
  4. for Child4:
    1. aged between 6 months to 16 years inclusive
    2. aged 11 or below must be accompanied by an Adult
    3. who is not travelling with their parents, the Child can be insured under child benefit upon payment of the adult premium


For more details, refer to our insurance policy.

Additional Benefits

More help when you need it

When life surprises you, additional benefits included in this policy can offer you more support.


Credit card protection

In the event of death of the insured caused by an accident outside the Hong Kong SAR, any outstanding balance payable under the insured’s credit cards for items charged while outside the Hong Kong SAR during a trip will be covered.

Funeral expenses

In the unlikely event that a fatal incident occurs while you are travelling, we will pay the reasonable funeral expenses (other than the burial or cremation charges) outside Hong Kong SAR up to HKD100,000


For more details, refer to our insurance policy. 

Policy documents

All the information you need in one place

TravelSurance full policy booklet

See the full terms and conditions of your TravelSurance policy.

Manage your policy

Manage your policy online

At HSBC, we understand life never stands still. Which is why you can make changes to your policy online anytime.


It's easy to:

- check or review your policy details

- change your payment instructions, including your premium payment account, payment method or payment frequency

- review your claims history


You can also call our Insurance Service Hotline at (852) 2867 8678.

Make a claim

Sometimes life doesn’t go according to plan and you’ll want to make an insurance claim as soon as possible.


You may submit a claim online anytime or call our claims hotline on (852) 2867 8678 should you require any help.

Have you considered

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Our home insurance (HomeSurance) can meet your needs, leaving you free to enjoy your life without worrying about your most treasured possessions.

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A comprehensive insurance that protects you and your dependents against the financial strain that a personal accident can bring.

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Focus on your own health and your family’s wellbeing with our flexible medical insurance options. Choose the perfect options for each family member.

1 Any qualified case for claim amount below HK$5,000 will be processed immediately and claims payment will be approved within 2 working days upon receipt of all required documents as may be required by AXA General Insurance Hong Kong Limited (AXA). Should further information be required, AXA will send a follow up letter to the claimant within 5 working days.

2 The following sports and activities are excluded from TravelSurance: racing other than on foot, deep water diving (beyond depth of 40 metres), motor rallies and competitions, professional sports or sports in return for remuneration, aviation other than as a farepaying passenger in a licensed aircraft operated by a recognized airline.

3 If you enrolled your China Medical Card before Dec 1st 2007, this hospital list is not applicable. Please call the insurance service hotline on (852) 2867 8678 to check the applicable hospital list.

4 Partner means someone with whom the insured person lives in a relationship equivalent to marriage, whether of the same or opposite gender.


General Insurance products are applicable to HSBC Account holders and HSBC credit card holders only.

The above information is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.

The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.

For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.