Coronavirus help and guidance
We know you may be worried about how your finances could be affected by the COVID-19 pandemic. Take a look at the support we’re offering to help you through these challenging times.
What SWIFT code do I need to make a telegraphic transfer to my HSBC Hong Kong account from an overseas bank?
I forgot my Personal Internet Banking username. What do I do?
How do I reset my Personal Internet Banking password or memorable answer?
Other help topics
Faster Payment System (FPS)
Learn more about this new way of money transfer. With FPS, you can make instant payments to individuals and merchants.
Mobile Security Key
Activate your Mobile Security Key to enjoy a faster and more secure banking experience. We also offer Biometric Authentication to make digital banking even easier for you.
Digital Counter Services
HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.
Forms and downloads
Download HSBC product brochures, eWelcome packs, user guides, policy documents and more.
Helping you through tough times
See our guide on dealing with practical matters and making financial decisions when someone close has passed away.
Explore your options and get in touch with us if you're experiencing financial difficulties.