Top of main content
Father is helping little daughter while roller skating; image used for HSBC Help and Support.

Help and support

Let us help you find what you need

Coronavirus help and guidance

Mother and daughter wearing mask; image used for Coronavirus (COVID-19) guidance and support.

We know you may be worried about how your finances could be affected by the COVID-19 pandemic. Take a look at the support we’re offering to help you through these challenging times.

Popular questions

Other help topics

A couple is shopping online in tablet ; image used for HSBC Credit card support.

Learn about the latest offers and how to get the most out of your credit cards.

Woman is working with her laptop; image used for HSBC Ways to bank.

Manage your money online, via ATM, phone or at an HSBC branch.

Using faster payment function in mobile; image used for HSBC X FPS.

Learn more about this new way of money transfer. With FPS, you can make instant payments to individuals and merchants.

Sisters using digital tablet in playroom; image used for HSBC online and banking security.

Here's how you can learn to stay protected against cyber risks and threats.


Activate your Mobile Security Key to enjoy a faster and more secure banking experience. We also offer Biometric Authentication to make digital banking even easier for you.

This link will open in a new window

HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.


Download HSBC product brochures, eWelcome packs, user guides, policy documents and more.


Get answers to a range of questions about HSBC products and services.

Helping you through tough times

A depressed woman is praying; image used for bereavement page.

See our guide on dealing with practical matters and making financial decisions when someone close has passed away.

Young businessman holding a pen standing in office; image used for the HSBC Money Worries page

Explore your options and get in touch with us if you're experiencing financial difficulties.

Woman looking through window; image used for How a separation could affect your finances.

Let us help you minimise the stress by answering some of your questions about separating from your partner financially.

A child holding a red heart; image used for Banking support for customers with health issues.

Explore our banking services aimed at helping you meet your banking needs with convenience and ease.