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Help and support

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Coronavirus (COVID-19) guidance and support

As Hong Kong hunkers down in its fight against the COVID-19 outbreak, we're joining hands with our community to provide all the support we can. These are unprecedented and challenging times, and we're staying the course with you. Our people and our resources are here to help you safeguard your finances and your well-being.

You can count on us to continue working hard to bring you some certainty in these uncertain times.

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Learn about the latest offers and how to get the most out of your credit cards.

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Manage your money online, via ATM, phone or at an HSBC branch.

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Learn more about this new way of money transfer. With FPS, you can make instant payments to individuals and merchants.

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Here's how you can learn to stay protected against cyber risks and threats.


Activate your Mobile Security Key to enjoy a faster and more secure banking experience. We also offer Biometric Authentication to make digital banking even easier for you.

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HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.


Download HSBC product brochures, eWelcome packs, user guides, policy documents and more.


Get answers to a range of questions about HSBC products and services.