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Help and support

Let us help you find what you need

Connecting you with a world of opportunity

We understand the value of connection, whether it's for individuals, businesses or communities. Discover ways we can help you to connect beyond borders.

Coronavirus help and guidance

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We know you may be worried about how your finances could be affected by the COVID-19 pandemic. Take a look at the support we’re offering to help you through these challenging times.

Popular questions

Other help topics

A couple is shopping online in tablet ; image used for HSBC Credit card support.
 

Learn about the latest offers and how to get the most out of your credit cards.

Woman is working with her laptop; image used for HSBC Ways to bank.
 

Manage your money online, via ATM, phone or at an HSBC branch.

Using faster payment function in mobile; image used for HSBC X FPS.
 

Learn more about this new way of money transfer. With FPS, you can make instant payments to individuals and merchants.

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Here's how you can learn to stay protected against cyber risks and threats.

 

Activate your Mobile Security Key to enjoy a faster and more secure banking experience. We also offer Biometric Authentication to make digital banking even easier for you.

 
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HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.

 

Download HSBC product brochures, eWelcome packs, user guides, policy documents and more.

 

Get answers to a range of questions about HSBC products and services.

Helping you through tough times

A depressed woman is praying; image used for bereavement page.
 

See our guide on dealing with practical matters and making financial decisions when someone close has passed away.

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Explore your options and get in touch with us if you're experiencing financial difficulties.

Woman looking through window; image used for How a separation could affect your finances.
 

Let us help you minimise the stress by answering some of your questions about separating from your partner financially.

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Explore our banking services aimed at helping you meet your banking needs with convenience and ease.